PlushCare Virtual Healthcare: online doctor Reviews 

Great service.I signed in and was offered an appointment within 5 minutes. Dr.Sayess was professional and thorough going over my medical history and current medications. She was able to diagnose and called in the prescription to my choice of pharmacy. She even helped me locate it since I was in another state on vacation and she was of course local to that state. I got my antibiotics and was able to get back on the road and continue our road trip.I would definitely use this service again.

I like the fact that the doctor was honest about the treatment I was seeking she let me know up front that she could not treat my problem. So I am asking for a full refund please and

I highly recommend Dr. Tanika Day!! I was very sick with a bacterial infection I had came in contact with while on vacation at the beach and the local urgent care doctor I seen once I came home completely misdiagnosed me. I have a low immune system and after explaining my symptoms Dr Day agreed an antibiotic was needed. I can’t thank her enough for all her help! I highly recommend her! 10/10!!!

Solomon from Plush care is a competent, friendly employee. Five (5) stars are spot on!

I was very pleased with Amanda's she went above and beyond and I appreciate that and I feel the same about Dr.Pamela Binns-Gibson! Thank you Sincerely Julie Horne

Here's a concise, professional review:

> The care specialist was friendly and well-intentioned, but the session felt too focused on her rather than on my needs as the customer. She spent a significant amount of time sharing personal stories and complimenting her own service, which came across as unnecessary and distracting. I would have appreciated a more customer-centered conversation with greater focus on listening, addressing my concerns, and providing assistance relevant to my situation.

I did a telehealth appointment with Dr O I told her that I had uti symptoms. She would prescribe me any medication because she wasn’t sure that what it was even though i told her it was I have one before so I know . She told me I could go the er . I’m not going to er for a uti . I ended up wasting my boyfriends money on nothing they did not take my insurance. I had to go to another provider and he gave me an antibiotic. I think I should get my money back since she did nothing for me .

I've been a Plushcare patient for 6+ years. My physician is exceptional; always takes the time to explain and understand my needs.

Tonya J helped me and provided excellent customer service. I was frustrated when I had to call in because I needed to make urgent changes and Tonya was very understanding. I did not believe I had enough time to do what I wanted to do and the process was not working the way it should. Tonya was polite and helpful and was able to update everything I needed in time and stayed on the phone with me through the whole process. I ended the call feeling 10 times better than before I called in.

I highly recommend their services. The customer service lady Tonya J. went above and beyond to help and the Doctor was great!

Doctor Cristina Acosta literally saved my life. I’ve been to multiple doctor’s appointments outside of PlushCare virtually and in person but nothing helped. Working with my doctor she got me on the right medication for my eczema, bipolar, and panic disorder. She changed my life and the medication she put me on helps me so much. Every appointment she is friendly, compassionate, and helpful. Could not recommend enough.

Solomon from the Care Team was extremely kind and understanding. He was extremely patient and provided quick and efficient service/support. Thank you again for all your help!

Used Plushcare since the breakout of covid. Its comfortable and effortless.

It was fantastic was able to get my thyroid medicine with no problem while sitting in the luxury of my own home I'm so glad I found PlushCare

Solomon from the care team efficiently solved my issue! He was great.

Solomon from the Care Team Was hery helpful, cheery and polite. He listened and helped with my concerns and I appreciated his help

Staci made the entire process a breeze. Excellent customer service and was very knowledgeable and helpful throughout the entire process. I highly recommend this service to anyone looking for this and especially Staci for her kindness and help.

Yesterday I had a terrible session with a doctor named Cassandra Wooten. First off, she was 10 minutes late. That’s ok, but when she finally logged on, I said: “Hello!” And I guess she didn’t hear me because she took a beat, gave me a condescending look and said: “I never start my sessions until my patient greets me with a ‘hello!’” In this weird singsong voice. I nodded, thinking she was thanking me for my greeting but she stayed there staring at me, head cocked. I said: “I said ‘hello.’…uh, ‘Hello.’” She nodded, and said: “There we go.” Uh, OK…super passive—aggressive, entitled behavior from someone who was 10 minutes late with no explanation or apology. Then she proceeded to do NOTHING. She asked me what the problem was so she obviously hadn’t looked at anything I had written. I explained that I had something wrong with my finger, a bad infection. She said: “I don’t know how you expect me to help when you didn’t upload a picture.” And I explained that I didn’t see an option to do that. “There was,” she said, “You just didn’t do it,” incredibly, rudely dismissive. (After the session, I saw that I had received a “check in” email that I hadn’t seen prior to the session, so maybe it was in that email, but there was no option I saw at time of booking).

So I asked her: “Can I turn my camera around and show it to you?” She said: “I don’t know what you expect me to tell from looking at it.” Uh, what?? Aren’t you a doctor? What would you do with a picture then?

Then she said: “Isn’t there an Urgent Care near you that you can go to?” So, why are you here on this service then?!!!? Realizing how useless she was insisting on being, I ended the call, bewildered. And she had the nerve to send out a fake “after care” notice that listed diagnoses she never actually performed.

The worst part is that I contacted PlushCare, furious, to ask how I leave a review and they initially told me I could leave a review here, at the App Store or to try to just find the doctor online somewhere and review her there. So, no option to review on the app itself? Even though the doctors all have bunches of reviews and ratings? So…where are those coming from?

I pushed further, and I was told that “if” I received an email within a few days, then I could leave a review on the app. There’s just no accountability for the providers they work with. I’ve had some other good experiences on the app with other doctors, but this one was so awful that with her, and the lack of accountability, I’ll never use PlushCare again.

Amanda B was so helpful and I am so thankful for her assistance and patience today!