Playful Promises Reviews 

3,502
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and appealing designs of the lingerie, noting the comfortable fabrics and stylish, unique collections available in a wide range of sizes. Many also highlight efficient delivery and exceptional customer service, with staff being helpful, friendly, and quick to resolve issues like sizing or refunds. However, some people were dissatisfied with product quality, mentioning items arriving damaged or feeling cheap and rough. Conversely, a small portion of people felt that order and delivery processes could be problematic, citing issues like unexpected charges, significant delays, or receiving incorrect items. Some customers also found customer service lacking, reporting unhelpful communication, difficulties with returns, or a failure to address concerns effectively.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the items as spot on, amazing,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the superb quality of items, with... See more

Order

People report ambiguous experiences with order, with some expressing satisfaction and stating they will order... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers reporting quick and reliable... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the fantastic and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The underwear is pretty, very sexy. Came on time. Fits well. However, when I'm ordering skimpy underwear made of black mesh having obnoxiously large white labels is so distracting. I tried to remove o... See more

Company replied

Rated 4 out of 5 stars

The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.

Company replied

Rated 4 out of 5 stars

Great item, nice material, good to wear

Company replied

Rated 4 out of 5 stars

Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup s... See more


Company details

  1. Lingerie Store

Written by the company

Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,502)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and excellent item quality

Really quick service, especially in the run up to Christmas which was really appreciated. Their items cover sizes others don't and don't compromise on quality. My partner has really liked everything she's had from there

27 December 2024
Rated 5 out of 5 stars

Delivery is fast

Delivery is fast ! Response to customer questions is also quick and precise.
Total professional and efficient.

17 January 2025
Rated 1 out of 5 stars

I can’t really review the actual items…

I can’t really review the actual items since I haven’t received them yet and it’s been way passed the 4-10 business day estimate (28 days). There should be faster shipping than this.

30 December 2024
Playful Promises logo

Reply from Playful Promises

Hi Matt, I'm so sorry to hear that, it does seem there has been delays en route! The parcel does appear to be in your state so we would hope this will be delivered shortly, if not please do reach out to us directly so we can contact the courier.

Rated 5 out of 5 stars

Great Service

First shipment lost in the mail from the UK during the holiday rush, replaced and shipped replacements. Quality sexy products.

13 January 2025
Rated 5 out of 5 stars

I absolutely love the Eddie Green…

I absolutely love the Eddie Green Crossover Bra! It fits perfectly, feels incredibly comfortable, and the quality is top-notch. The design is stunning and looks amazing, making me feel confident every time I wear it.

Playful has truly impressed me with their quick shipping and consistent quality products. I’m already planning to buy more items soon. Highly recommend both the bra and shopping with Playful!

13 January 2025
Rated 1 out of 5 stars

I appreciate the company reaching out…

I appreciate the company reaching out to collect feedback and that the customer experience is important to them, however, I did not receive my package

10 January 2025
Playful Promises logo

Reply from Playful Promises

Hi Mark, I can see your order was delivered yesterday :)

Rated 5 out of 5 stars

multiple styWe like the many different styles in…

We like the many different styles in the range, prices are very competitive and delivery and returns quick and efficient.
All in all a good online company and when we've needed to contact them they've been friendly and professional, understood the problem and fixed it immediately,

13 January 2025
Rated 1 out of 5 stars

Haven't received the order yet

Haven't received the order yet? Very long transit time--the tracking number says it should be here today

13 January 2025
Playful Promises logo

Reply from Playful Promises

Hi Jet! I can see this was delivered yesterday, hooray! As noted on our Delivery page, we dispatch orders within 1 working day, so your order was sent on the 13th, and the shipping service can take up to 10 working days (ended up being 6) :)

Rated 3 out of 5 stars

Not great for the IBTC.

Would it be too much to offer bras in AA cups? I can sometimes size down and buy an A cup, but not with your offerings. Makes one feel the opposite of sexy. I was able to alter the strings and make it work, my partner loved it anyway, but sadly I won't be able to order from you again. Nor anyone else it seems. Small boobie ladies want to be sexy too!

31 December 2024

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