A serious site like Playasia should check the actual quantity of the product first. I placed the order twice and it was cancelled at checkout due to problems. Seeing myself denied the game a third tim... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pre-ordered a Nintendo product from here. I didn't get a notification of mailing at the time of release or the week after, so I followed up. It was posted later that day, and arrived a few weeks lat... See more
Company replied
Playasia is one of the best stores on the internet for Asian video games, books, figures and other stuff. I've used them for over 10 years and they always deliver, great packing, great service, stuff... See more
from India, I bought Fuyu Kiss ps4 game from them. their approach from beginning to end is much satisficable to me,yes, made cross border retail payment prior to the delivery and spent 500 only for ec... See more
Company details
- Video Game Store
- Children's Store
- Computer Accessories Store
- Game Store
- Gaming service Provider
- Hobby Store
- Music Store
- Toy Store
About Playasia
Written by the company
Playasia was established in 2002 and is the world-renowned leading independent retailer of video games, toys, soundtracks, and more!
As one of the leading retailers in Asia, Playasia offers global worldwide shipping that accommodates many delivery options to suit the customer's wants and needs. The company also provides various payment methods for customers to choose from and enjoy a great shopping experience.
Our mission is clear: unite gamers across the globe… we're here to provide you with all the products you love. Thanks to the outstanding customer experience, Playasia is THE place if you’re looking for a large variety of genuine products and global fulfillment!
Contact info
3.5
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
SCAM - beware!
Their website didn’t say the product I paid for was out of stock. They couldn’t even tell me when the product will be back in stock.
Now they are ignoring my refund request emails.
7 June 2026
Unprompted review
Reply from Playasia
Dear Tom,
We are sorry to hear about this experience.
We’d really like to check what happened here, but unfortunately we’re unable to locate the order based on the review information alone. If you could reply with your order number here on Trustpilot, or send it to us through email, we’ll be able to review the order, check the refund request status, and look into the previous support communication properly on our end.
Once we have the details, we’ll coordinate this with the appropriate team for further checking.
Best Regards,
Playasia Team
Excellent store, but the loyalty rewards need improvement
Review
I’ve been shopping at PlayAsia for a long time, and my overall experience has always been excellent. The product selection is outstanding, digital codes are delivered almost instantly, shipping has been reliable, and customer support has been professional whenever I needed assistance. It remains one of the very few stores that I can confidently recommend for importing games and purchasing regional PlayStation Store gift cards.
That said, I would like to mention one area that I believe still deserves improvement: the loyalty rewards program.
I’ve brought this up in previous reviews because I genuinely hope to see the program become more rewarding for loyal customers. Unfortunately, I haven’t noticed any meaningful changes so far.
For example, my recent purchase of a US$50 PlayStation Store gift card cost approximately ¥8,290, but the loyalty reward I received was only about ¥38. While I appreciate that a rewards system exists, the current return is simply too small to make a meaningful difference for customers who shop here regularly.
If increasing the standard reward rate is difficult due to business or profit considerations, I completely understand. In that case, perhaps PlayAsia could consider introducing a loyalty appreciation program instead.
For example, customers who maintain a certain membership level or spend above a certain amount each year could receive a one-time annual bonus of Coins or reward points. Many companies, including my mobile carrier in Japan, successfully use similar long-term loyalty programs to thank their regular customers without significantly increasing their day-to-day reward costs.
I truly enjoy shopping at PlayAsia and will continue to do so because the service is trustworthy and the selection is excellent. My intention is not to complain, but to offer constructive feedback that I hope will help make an already great store even better.
25 June 2026
Unprompted review
Reply from Playasia
Dear Kei,
Thank you for the thoughtful review and for supporting us for such a long time.
We’re really glad to hear that your overall experience with us has remained positive over the years, especially regarding our game selection, digital delivery speed, shipping reliability, and customer support. Hearing that you still confidently recommend us for imports and regional PSN cards truly means a lot to our team.
We also appreciate you taking the time to explain your thoughts about the loyalty rewards program in such a constructive way. The example you shared regarding the ¥8,290 purchase and the amount of Coins received afterward helps us better understand your perspective, and we completely understand why the current rewards may feel limited for customers who shop with us regularly.
Your feedback and suggestions regarding a long-term loyalty appreciation system have already been forwarded to the appropriate team for further checking and review internally.
While we’re unable to promise immediate changes, feedback like yours is important and genuinely helps when improvements to existing programs are being discussed internally.
Thank you again for your continued trust, support, and for taking the time to share constructive feedback with us.
Best Regards,
Playasia Team
Terrible but with the good ending.
Terrible, the key provided didn't work despite being labeled as global, support sent an email to me after 48 hours but i read it was 24 hours the waiting time. I got the game from other store and worked, I hope I got my refund.
Edited: I got the refund for the product, too bad it didn't work.
22 June 2026
Unprompted review
Reply from Playasia
Dear ElvisTek,
Sorry to hear this happened. We understand why this was frustrating, especially after purchasing a key listed as Global and then finding out it would not activate properly on your end.
We also understand your concern about the response time. Our support team normally aims to answer within 24 hours, so we apologize if your reply took longer than expected and added to the inconvenience.
We’d like to check the issue and refund status further, but we’re currently unable to identify the order from the review alone. Please send us your order number here in reply or contact us by email with the details of the purchase so we can investigate this properly with the relevant team.
We appreciate you taking the time to leave feedback and hope to hear back from you soon.
Best Regards,
Playasia Team
Greaaat site
Greaaat site. Was able to get a US Nintendo gift card for use in the US with a non-US card easy.
Code was instantaneous and worked perfectly.
Thanks!
23 June 2026
Unprompted review
Reply from Playasia
Dear Joobin,
Thank you for taking the time to leave us a review!
We’re glad everything went smoothly for you and that purchasing a US Nintendo Gift Card with a non-US card was quick and hassle-free. It’s also great to hear the code was delivered instantly and activated without any issues.
Really appreciate the support, and we hope you enjoy your purchase. Thanks again for choosing us!
Best Regards,
Playasia Team
quick and simple
quick and simple, great way to play japan exclusive :)
20 June 2026
Unprompted review
Reply from Playasia
Dear Nico,
Thank you so much for your kind review!
We’re really glad to hear the process was quick and simple for you, and even happier that you were able to enjoy a Japan-exclusive game without any hassle.
We truly appreciate your support and hope you continue enjoying your purchase. Looking forward to serving you again soon!
Best Regards,
Playasia Team
Deceptive game descriptions.
Deceptive game descriptions.
Games are region/language locked while the title of the game clearly says otherwise
19 June 2026
Unprompted review
Reply from Playasia
Dear Customer,
We’re sorry to hear about your experience and apologize for the frustration caused.
We understand your concern regarding region or language restrictions, especially if the product title gave a different impression before purchase. That’s definitely not the experience we want our customers to have.
We’ve already sent you an email so we can better understand which specific game or code you are referring to and properly review the issue on our side. If there is any incorrect information or problem with the listing, we want to look into it carefully and help resolve it for you.
We look forward to your response and appreciate the opportunity to sort this out with you directly.
Best Regards,
Playasia Team
I’ve been using Playasia for many years…
I’ve been using Playasia for many years now for import gaming,and it has always been a quick and good experience
18 June 2026
Unprompted review
Reply from Playasia
Hey Michael!
Thank you for sticking with Playasia through the years. It’s always great to hear from longtime customers who continue to enjoy shopping with us for import gaming titles and collectibles.
We’re really glad that your experiences have remained smooth and fast over time. We truly appreciate your continued trust and support, and we hope to keep being part of your gaming journey for many more years to come!
Best Regards,
Playasia Team
Excellent service.
Excellent service. Whenever I needed them, they were extremely kind and responded quickly. Great service and excellent prices.
15 June 2026
Unprompted review
Reply from Playasia
Hi Rudy,
We really appreciate you taking the time to share this.
It means a lot to hear that you had a smooth experience with our service and that our team was able to assist you quickly whenever you needed help.
We also truly appreciate your kind words about our pricing and service overall. Feedback like this really encourages the team to keep doing their best.
Thank you again for your support; we look forward to serving you again in the future.
Best Regards,
Playasia Team
never cook again
this was my first order and will be my last....
ordered a game on 29-05-2026 ( game has been out a few year)
''Estimated shipping date: On or before 13-Jun-2026'' but now it has been changed to ''''Estimated shipping date: On or before 19-Jun-2026''
zero communication... why my order has been delayed and why it takes so long to ship...
really frustrated, no matter what i choose ( wait for my order to ship or cancel order) both options involves in me waiting....
this is in unacceptable... i hope i get a compensation orsomething...
my day is ruined and my disappointment is immeasurable
edit: they finally responded to my support ticket...no apologies or anything from them nor compensation..... they could not give me a estimated time when it will be shipped....i cancelled the order..... i hope when i receive refund the exchange rate is the same... otherwise... i will lose money ....
i guess i will import the game myself from japan.
- not a happy customer
15 June 2026
Unprompted review
Reply from Playasia
Dear Customer,
We’re really sorry for the frustration and disappointment this has caused you.
We understand how upsetting it is when the estimated shipping date changes and when there isn’t enough clarity during the waiting period.
We’ve already sent you an email with a full explanation regarding what happened with your order, including the delay and cancellation process. Still, we want to acknowledge here as well that we understand why this felt frustrating on your end, and we’re genuinely sorry for the inconvenience this caused.
Your order has now been cancelled, and your refund has already been forwarded to our accounting team for processing.
We appreciate you taking the time to share your feedback, even though the experience wasn’t a positive one. It helps us see where we need to improve, especially in terms of updates and clearer communication during supplier delays.
We’re sorry again that we couldn’t meet your expectations on this occasion.
Best Regards,
Playasia Team
Poor customer service in the event of misdelivery
Play Asia employs sub-par delivery companies to fulfill their orders. In my case, they used “Gofo,” a last mile delivery service, and the driver made the bone-headed mistake of delivering it to my neighbor’s driveway, where it was inevitably stolen. Gofo has a reputation for doing stupid things like this, as well as improperly handling (throwing and kicking) packages.
I took pictures, opened a ticket, got in contact with Play Asia (and Gofo) customer service, and for the first week was told by both parties that the delivery was successful. Realizing I was talking to bots, I requested a human, and finally Play Asia began to understand the situation. They asked that I file a police report and send them a copy. I did. Then Play Asia asked that I obtain proof of mis-delivery from Gofo. I convinced Gofo to investigate my case again, which they did, and Gofo granted me proof of mis-delivery, which I gave to Play Asia. This should have been case closed. But Play Asia promptly forgot the situation, and believed my “local courier” (USPS) was responsible for the mistake, and said they appreciated that I had contacted them to help resolve the matter.
I had to reiterate the situation (something I already had to do several times to this point), to get back on track and, after having to again request a human CS representative, they assured me they had escalated the matter to their service carrier, who they alleged were investigating the matter. A week passes, no word, I write, and they assure me it is still being investigated (never mind that I already have proof from Gofo themselves that I am the wronged party). Another week, another email, more assurance. A final week, and I decided to look into Play Asia. They have a history of this behavior. Stalling, hoping you will give up and continue to use their storefront, despite knowing full well they will not reimburse you if they make a mistake.
I initiated a chargeback. Consequently, despite having done nothing wrong in this situation, they have quietly banned my account. I can sign in, but cannot make purchases. Not that I would, anyway, when each delivery is a crapshoot.
All of this over a $35 game. That’s how little you matter to them as a customer.
I recommend buying off of eBay, even if it means paying a little more—you are likely saving on shipping, time, and have the benefit of not dealing with third-world delivery drivers who cannot discern a porch from a driveway.
One last thing I would like to point out: if you use PayPal as a payment method, you have a 3-month window (from the day of purchase) to be refunded, and 6 months for credit cards. In the event that something goes wrong, Play Asia will try and stall you out of this period. Keep that in mind each time you make a purchase there.
11 June 2026
Unprompted review
Reply from Playasia
Hi Elna,
We’re really sorry to hear about the experience and the frustration this situation has caused.
We understand how disappointing and stressful it must have been to deal with a delivery that didn’t arrive properly, especially after going through multiple steps like reporting the issue, providing photos and documents, and coordinating with both the courier and support. We can also see how exhausting it must have felt having to repeat the situation several times just to get clarity.
We want to sincerely acknowledge your concerns about how the case was handled and the delays in reaching a resolution. We understand why this felt drawn out and frustrating, and we’re truly sorry for the inconvenience this has caused.
At this stage, the case is already being handled by our Dispute Resolution Team, and the chargeback process is currently ongoing with the payment provider. Updates will be shared directly via PayPal as soon as there are developments.
Alternatively, if you prefer, you may consider closing the dispute so we can proceed with the refund directly from our end. This would allow us to process it faster and ensure it is resolved without waiting for the chargeback process to complete.
We appreciate the time and effort taken to follow this through, and we’re sorry again that the experience did not meet expectations.
Best Regards,
Playasia Team
It was a very good experience because…
It was a very good experience because it was so easy and so fast
14 June 2026
Unprompted review
Reply from Playasia
Hi there Dylan!
Thanks for the review — happy to hear the whole process felt fast and straightforward for you. We know convenience matters a lot, so it’s good to know everything went smoothly on your end.
Appreciate you choosing us, and we hope to see you again next time.
Best Regards,
Playasia Team
not a scam they are legit and they give…
not a scam they are legit and they give really good rpice compared to steam
13 June 2026
Unprompted review
Reply from Playasia
Hello Christian,
Thanks for leaving a review; we really appreciate it. It’s great to hear you had a positive experience and found our pricing better.
We’ll keep working on making sure our service stays reliable and fairly priced for everyone. Thanks again for your support, and we hope to see you again soon.
Best Regards,
Playasia Team
Great!
Works great! Digital services are instantly fulfilled. I've used them multiple times now!
1 June 2026
Unprompted review
Reply from Playasia
Hi PRINIɅ,
Really appreciate you taking the time to leave a review. It’s great to hear that everything worked well for you and that our digital services have been delivered instantly as expected.
Thank you as well for coming back multiple times; we truly value your support. If you ever need anything, we’re here to help.
Best Regards,
Playasia Team
I was incredibly anxious that it…
I was incredibly anxious that it wouldn't work, but it actually did. If you are on the edge about getting this, trust me it works.
12 June 2026
Unprompted review
Reply from Playasia
Hi there Landyn!
Thank you for sharing your experience — we really appreciate it. We’re glad to hear everything worked out for you in the end and helped ease your initial worries.
If you ever need any assistance in the future, feel free to reach out to our support team anytime.
Best Regards,
Playasia Team
Do not buy from them
Do not buy from them, I bought a Roblox from them, I never received my code, they kept asking for more money, eventually I requested a refund, they said it has been processed and I will receive it in 2 business days. It is over a week now, I am still waiting, SCAM!
29 April 2026
Unprompted review
Reply from Playasia
Dear Charles,
Thanks for your review; we’re sorry for the frustration this situation has caused.
We’ve checked your case and can confirm that the refund was already processed back to your PayPal account. Since the original payment was made using Bitcoin, the refunded amount was affected by exchange rate fluctuations and conversion fees at the time of processing, which is why there may be a difference compared to what you initially expected.
We understand this can be disappointing, especially when you’re simply expecting a straightforward refund, and we’re sorry for any confusion this may have caused along the way.
From our side, everything has already been completed and the refund has been successfully issued. We appreciate you giving us the chance to clarify this and for your patience while the process was completed.
If there’s anything else you’d like us to check, our support team is here to help.
Best Regards,
Playasia Team
I've used PA a few times with no…
I've used PA a few times with no problems but this time it has been awful. They asked for verification for my credit card and I submitted the only credit card I had. But they are saying it's not the correct one 🤣🤣🤣.
6 June 2026
Unprompted review
Reply from Playasia
Hi Yoji,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration and inconvenience this has caused.
We’ve checked your case on our end, and the verification step was not accepted because the last four digits associated with the order did not match the last four digits shown on the documents provided. For security reasons, we need to ensure that the card used during checkout matches the one submitted for verification, and the details must align clearly before we can proceed.
We apologize for the inconvenience this verification requirement may have caused. This is a standard security measure we follow to protect both the cardholder and the transaction, especially for digital purchases where additional fraud prevention checks are required.
We understand this can be inconvenient, and we truly appreciate your cooperation throughout the process. If you’re able to provide a matching verification image, our team will be happy to re-check it and continue assisting you with your order.
Best Regards,
Playasia Team
Unprofessional service, dead keys, and manipulated on-site reviews. Avoid for digital codes!
I bought a Minecraft Xbox key from Play-Asia (Order #65723759), expecting a reliable checkout process from a major storefront. Instead, I was instantly delivered a key that Microsoft's servers flagged as "Already Redeemed." The server timestamp proved the code was dead before it ever reached my hands.
When I reached out to customer support immediately, the experience became a bureaucratic nightmare. I was subjected to a cold, rigid interrogation process, forced to hand over an excessive amount of sensitive, full-screen desktop screenshots (complete with Windows taskbar, system clocks, personal order history, and subscription details) just to prove I wasn't lying. Even after complying fully and providing airtight, un-fakeable evidence from Microsoft’s live server log, my case was passed off to a "digital team" with zero resolution timeline, leaving me empty-handed while they hold onto my funds.
To make matters worse, immediately after my purchase, the price of the key dropped on their store pool. More appallingly, I attempted to leave a genuine 1-star product review on Play-Asia's own website to warn others about this batch of codes, and their system actively manipulated the display to ensure the game still showed a perfect 5-star rating.
Play-Asia's customer service operates on a defensive "guilty until proven innocent" model, passing the entire burden of their faulty supply chain onto the paying customer. Their higher-rated competitors on open marketplaces resolve digital code disputes instantly, whereas Play-Asia stalls honest buyers. I will never purchase a digital code from this store again.
7 June 2026
Unprompted review
Reply from Playasia
Dear Salik,
Thank you for bringing this matter to our attention.
After reviewing your case in detail, we were able to confirm that there was an issue with the Minecraft code you received. We understand how frustrating it must have been to receive a code that could not be redeemed, especially after providing the information requested during the investigation.
As part of our verification process, our team needed to gather sufficient details to determine whether the issue originated from the code itself or from another factor. We appreciate your cooperation throughout this process and recognize that waiting for the outcome was far from ideal.
Following our investigation, we confirmed the fault with the code and have already contacted you via email to offer a full refund. We apologize for the inconvenience and disappointment this situation has caused.
While issues of this nature are uncommon, we take them seriously and have shared the findings with the appropriate team for further review. We kindly ask that you refer to our latest email regarding the refund offer, and we remain available should you have any additional questions.
Best Regards,
Playasia Team
Reply from Playasia
Dear ÇJ,
Thank you for taking the time to leave your feedback.
We’ve checked this case on our end, and we understand your concern regarding the “region free but not” issue you experienced with the code.
At this point, we’ve requested the initial screenshots from your redemption attempt. Please know that we need these details in order to properly verify what happened during activation and ensure we’re reviewing the correct behavior of the code.
Once the screenshots are provided, we’ll be able to continue the investigation with our team and proceed with a more accurate assessment of the case.
We appreciate your cooperation while we look into this further for you. We apologize for the inconvenience this has caused.
Best Regards,
Playasia Team
Reply from Playasia
Hi Gergely,
Thank you so much for your feedback!
We’re delighted to hear that you found our prices competitive and our service reliable. It’s wonderful to know that the process felt cheap, fast, and simple for you.
We look forward to serving you again in the future.
Best Regards,
Playasia Team
Da bomb init
Delivery service was prompt. Refund was swift and was informed why my order was cancelled. Have purchased from them repeatedly now and will definitely recommend.
5 June 2026
Unprompted review
Reply from Playasia
Hi Richie,
Thank you so much for sharing your feedback with us.
We’re delighted to hear that you were satisfied with the prompt delivery service and the swift refund process. We’re also glad that the explanation provided regarding your order cancellation was clear and helpful. Knowing that you’ve chosen to purchase from us repeatedly and would recommend us truly means a lot—it’s the highest compliment we could receive.
Your continued trust and support motivate us to keep improving and delivering the best possible experience for our customers. We look forward to serving you again in the future.
Best Regards,
Playasia Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.