www.plasticsheets.com Reviews 3,329

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to specifications and arrive in perfect condition. Many people are also very satisfied with the packaging, which ensures the products are well-protected during transit. The ordering process is frequently described as easy and straightforward, with a good selection of products available. However, some people were dissatisfied with aspects of the order and delivery service. There are mentions of significant delays in receiving orders, with some customers experiencing long wait times even after paying for express delivery. A few reviewers also reported issues with missing items, incorrect sizes, or damaged goods upon arrival, and some found communication regarding these problems to be lacking.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of the products, noting... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as good quality,... See more

Service

People report ambiguous experiences with service. While some customers praise the great price, quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered twice from Plastic sheets both times my order has arrived well packaged and complete. The sizes that I ordered were spot on and the blue protector intact. I would have given five star... See more

Rated 4 out of 5 stars

Great products with multiple availability. Only reason I'm not giving them 5 stars is because turn around time for delivery for my orders to reach me is very slow and should be quicker ideally.

Rated 4 out of 5 stars

Read your emails! Ridiculous. Order placed on Monday 12th 19:19. The following day on the 13th at 07:56 I emailed them through the address on their website requesting the order... See more

Company replied

Rated 4 out of 5 stars

Generally good, items ordered were fine, tried to contact them via their “ticket” system but no reply hence 4 stars


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I didn’t even know you could order…

I didn’t even know you could order something like this online, let alone from this company—what a find! I ordered the plastic mirror (Perspex®) and I’m genuinely amazed by the quality. It’s stronger than glass, clearer (over 92% clarity!), UV-stabilised, lightweight, easy to clean, and simple to cut and fix. It even comes with protective film on both sides, which is so handy.

I bought it for the wall in my walk-in wardrobe, which was originally going to be painted, and I’m so glad I stumbled across this instead. It looks fantastic and was incredibly easy to work with. Absolutely brilliant product and service. Highly recommend!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

I made an order

I made an order, i was quite skeptical at first but it arrived on time, well and neatly packed and the perfect measurement to a T. I will definitely order again from them if i need to, and i have already referred my friend to plastic sheet for her shelves too.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Ordered a small piece of polycarbonate roofing. A week past expected delivery date nothing arrived so emailed for info. Few days later reply said it would come soon and they would hurry up the order. Another week passed and nothing arrived so sent another email asking for a refund. Another week passed and no reply nor refund. Given up on them now. Luckily was able to get money back via chargeback process with my bank, which gave an instant refund so I assume plasticsheets.con is on some sort of 'frequent offenders' list. My advice: avoid this sham company and take your money elsewhere.

28 October 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Robert,

Your order number is 12000287729
Thank you for taking the time to share your feedback. We are truly sorry for the delay and the overall negative experience you had with your order. We understand your frustration, and this is absolutely not the level of service we aim to provide.
It’s concerning to hear about the lack of communication and the delay in fulfilling your order. While we strive to provide timely delivery and excellent customer service, it’s clear we missed the mark in your case, and we sincerely apologise for the inconvenience this has caused.
We completely understand your decision to go through the chargeback process, and we're sorry that it came to that. We are actively reviewing our procedures to ensure this doesn't happen again and that our future customers don’t face similar issues.


My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Ordered cut to size White perspex

Ordered cut to size White perspex. Ordered on the 3rd Nov delivered on the 15th. Too long. What we received was a "whitish" perspex with transparency with see through, not white, not fit for purpose intended. Complained, by phone, asked to send by email with photo, no response. Followed up, and Plastic Sheets go totally defensive. Its the customers fault. They are never wrong. If we want white perspex, we should get white perspex, not whitish. DO NOT ORDER FROM THIS COMPANY

19 November 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi,

We understand how frustrating delays and colour discrepancies can be, especially when you need the material for a specific purpose. The “white” acrylic you ordered should meet the expected opacity, and we apologise if the sheet delivered did not match your expectations. I have made contact with you to resolve this.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Do not buy from here 2 weeks and still…

Do not buy from here 2 weeks and still no order emails not answered steer well clear !! Natasha said last Monday your order is being shipped but they won’t respond to and emails !! Awful customer service I want my money back !! As soon as you give a bad review you hear from
Someone as the others said . Why couldn’t you update sooner !!

1 November 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Louise,

We’re very sorry to hear about the delay with your order and the frustration caused by not receiving timely updates. This is not the level of service we want any of our customers to experience.
I can see how disappointing it must be to wait two weeks without clear communication, and we apologise for the inconvenience. I can confirm the order has been dispatched with DX and will be delivered tomorrow.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Order placed 17th October

Order placed 17th October. Incorrect sized item delivered and still struggling nearly 4 weeks to get money back.

I will admit that I I had entered the item as 730 length and 460 width (presuming length was height in this instance). With rounded corners at the top. (20mm).

Item has come 460 tall and 730 wide. I could get around this but the corners have been rounded to 200mm..... meaning im missing quite a bit of plastic.

Customer services fobbing me off - taking days to reply. Send me an order confirmation saying 'you ordered this in cm therefore its been done in cm....' - then attaching an order confirmation clearly showing it being ordered in mm.

I just want my money back.

14 November 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi,

Thank you for taking the time to share your feedback. We’re very sorry for the confusion and the disappointment you’ve experienced with your custom order. I will contact you to discuss options.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 4 out of 5 stars

Our experience.

We used this service and it wasn't smooth and without a stress. Our order came late, costumer service wasn't helpful, but i see the company trying their best to sort out the problems and become better. After bad review company representative lease with us and offered replacement, after that they did a discount, so i hope you will improve your customer service and delivery and you can be the best company on the market.

6 November 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hello,
Thank you for your feedback, and we are very sorry to hear about your disappointing experience. We completely understand how frustrating it must have been to receive your order late and feel unsupported by our customer service team. This is certainly not the level of service we strive to provide, and we genuinely apologise for the inconvenience caused.
We understand your concerns about the size change request and the inability to cancel your custom order. While custom-made products do come with certain limitations.
The order is showing as delivered on 6 November. I will reach out to discuss how we can resolve this.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

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