www.plasticsheets.com Reviews 3,330

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to specifications and arrive in perfect condition. Many people are also very satisfied with the packaging, which ensures the products are well-protected during transit. The ordering process is frequently described as easy and straightforward, with a good selection of products available. However, some people were dissatisfied with aspects of the order and delivery service. There are mentions of significant delays in receiving orders, with some customers experiencing long wait times even after paying for express delivery. A few reviewers also reported issues with missing items, incorrect sizes, or damaged goods upon arrival, and some found communication regarding these problems to be lacking.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of the products, noting... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as good quality,... See more

Service

People report ambiguous experiences with service. While some customers praise the great price, quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered twice from Plastic sheets both times my order has arrived well packaged and complete. The sizes that I ordered were spot on and the blue protector intact. I would have given five star... See more

Rated 4 out of 5 stars

Great products with multiple availability. Only reason I'm not giving them 5 stars is because turn around time for delivery for my orders to reach me is very slow and should be quicker ideally.

Rated 4 out of 5 stars

Read your emails! Ridiculous. Order placed on Monday 12th 19:19. The following day on the 13th at 07:56 I emailed them through the address on their website requesting the order... See more

Company replied

Rated 4 out of 5 stars

Generally good, items ordered were fine, tried to contact them via their “ticket” system but no reply hence 4 stars


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Product doesn't turn up! Look else where

Read all the comments and look else where. The company is terrible at customer service and you will be waiting and contacting them continuously when the item doesn't turn up as planned..

16 December 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Kris,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Ordered a perspex sheet to repair a…

Ordered a perspex sheet to repair a caravan window, product excellent, customer services very helpful but company unfortunately let down by dx delivery co. who seem to find it impossible to deliver the order.
In the end had to make a 90 mile roundtrip to collect it myself from DX depot.
Had postage refunded by plastic sheets for the inconvenience.

5 December 2025
Unprompted review
Rated 4 out of 5 stars

Good service after initial delays

After initial delivery delays the issue was resolved to my satisfaction.

5 December 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hello,

I’m really sorry to hear about your experience and understand your frustration. This is absolutely not the level of service we strive to provide. I sincerely apologise that your polycarbonate sheets haven’t arrived and that you’ve had trouble reaching us for support.
We take your feedback seriously, and I can assure you this is not the standard we want to set. This is scheduled to be dispatched tomorrow (17 Dec). I will contact you to confirm.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Wish I could give zero stars

Wish I could give zero stars, order not received I was told it was damaged in transit after I called to find out where it was as it was pat the delivery date.I was them told they would have to remake it the following week.I told them it would be too late for the job and to cancel the order for a refund. I was told they cant do this as it was a custom job and they would have to remake it even though it was no longer wanted. Was told a manager would call but I have not heard anything, sent a email cancelling the order before it was remade only to get a reply that they have too make it. I have contact my credit card company and started a dispute explaining the terrible serivce from this company. Once they have your money you are theirs. Dont use them there are plenty of better companies providing a much better service

5 December 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Peter,

I’m really sorry to read this and understand why you’re frustrated. This experience is not what we want for any customer, and I apologise for the lack of timely communication and follow-up you’ve described.
To clarify, your original order was unfortunately damaged in transit before delivery, which is why it did not arrive as scheduled. As the item was a custom-made product, production had already been completed and our standard policy is that custom orders cannot be cancelled once manufacturing has begun. That said, we should have communicated this more clearly and escalated the matter properly when you requested a cancellation due to the delay. I have contacted you to discuss how we can resolve this.
Thank you for sharing your feedback — it helps us identify where our service has fallen short.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Smooth service from start to finish

We ordered some perspex shelves for living room alcove after struggling to find any to fit. They are absolutely perfect, the quality and finish is top notch and they even arrived earlier than anticipated.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Ordering and paying online was very easy. The site has lots of information to help you choose the correct product. Delivery was fairly quick. The 3mm clear Perspex was covered both sides with a blue film and there seemed to be some scratches but when film removed it revealed a perfect finish. I used this as test for “secondary” glazing and it makes a big difference. If you hold your hand on the glass panels and then touch the plastic, you can feel the warmth. The cling film shrink with hair dryer option is very much cheaper and fiddly to fit and get looking right. It can only be used once. The Perspex can be reused many times so this offers very good value for money.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall very pleased with my purchase

The perspex sheet l ordered fit perfectly into the photo frame l had made . The perspex was good quality and excellent value for money Overall, including delivery, l was very pleased with my purchase.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Sent sizes and got a very quick quote the following day. Very competitive price and carriage was reasonable. Communication was great and constant update on order. I would recommend to anyone and would use again.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional company

Ordered 3 cut to size perspex sheets. Paid £20, for express service. When it finally arrived, it was well packed, but
only 2 out of the 3 perspex sheets arrived. It took 5 days ??, some express service, not !!
As that was late Friday, the company had already closed...and not contactable over weekend.
I rang 9am Monday morning, the lady I spoke with seemed quite helpful, but when I asked for Refund of the express postage, no answer.
Well you would have thought that after that the missing perspex would be dispatched ASAP......no again, arrived late Friday, and no refund for express post !! No reply, when I contacted them to chase it up.
Fed up with this, i contacted PayPal and opened a dispute, asking for the postage part of my order to be reimbursed, which luckily it was next day.
First experience, and last with this very unprofessional company !!!

24 October 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Martyn,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Very Pleased

My sheet turned up a day early.
It was well wrapped.
The sheet had to be cut to shape and stood up well to my jigsaw using a fine blade.
Really pleased with the outcome.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Needed a piece of black perspex to cover a gap underneath my black glass cooker. Website was very easy to use. Item was a very reasonable price and was despatched promptly. Perspex is good quality and it perfect for our needs.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve always said, I’ll only recommend a business that provides outstanding service.
Leaving a review because Plastic Sheets have been absolutely brilliant. The product quality, packaging, delivery and foremost customer care is outstanding.

If you want excellent service, then look no further. Just make a small purchase, and you’ll realise how well you’re treated.

Plastic Sheets. Thank you for going the extra mile. I will be back.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Just avoid

I ordered a couple of simple Perspex sheets. It not only arrived 2 days later than the promised express delivery date I paid extra for, but also the product arrived damaged. There are large scratches on the sheets one of which is unmissable, like at least couple of inches in length, almost quarter of the "polished edges" are burnt and CHIPPED! Unbelievably low quality product, unbelievably poor service and expensive as hell. No quality control whatsoever or probably they just don't care. I If you ask me, don't waste your time or money with these guys.

3 December 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Reo,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Easy to find and order what I wanted

Easy to find and order what I wanted, fast delivery and a great product, not only that but a great price also. This is the 3rd time I've bought from them and always been exactly what I wanted. Iwill definitely buy from them again.

29 November 2025
Unprompted review

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