www.plasticsheets.com Reviews 3,349

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 347 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the products, noting that items are often cut accurately to size and arrive well-packaged. Many also find the ordering process straightforward and appreciate the value for money. However, some people were dissatisfied with the delivery service, citing delays and issues with tracking. There are also reports of incorrect or incomplete orders, and some customers experienced problems with the quality control of certain items, including rough edges or damaged products upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality and accuracy. Many reviewers are impressed with the... See more

Order

Reviewers mention ambiguous feedback about order. Many customers experienced significant delays, with some... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying greatly. Many reviewers report... See more

Quality

People report positive experiences with quality. Many customers are impressed by the quality and accuracy of... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express strong dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall a great experience thanks to Hayley in customer service, she went over and beyond to rescue my order many thanks arrived today at 11.30am thanks to your intervention. Would agree with other... See more

Rated 4 out of 5 stars

The product came as ordered and as expected. Only reason for 4 star I think it takes too long from ordering to delivery. I accept that my order was “small” but a faster delivery would be a plus. Wo... See more

Rated 4 out of 5 stars

I have ordered twice from Plastic sheets both times my order has arrived well packaged and complete. The sizes that I ordered were spot on and the blue protector intact. I would have given five star... See more

Rated 4 out of 5 stars

Read your emails! Ridiculous. Order placed on Monday 12th 19:19. The following day on the 13th at 07:56 I emailed them through the address on their website requesting the order... See more

Company replied


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service. Order arrived one piece short, easily rectified.
All sheets received accurately cut and well packaged. Will use again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Replacement shed windows

Easy to order - quick efficient delivery - always kept informed about progress of delivery - made to measure plastic sheets for shed windows. I've measure a sample of the 32 sheets and appear to have been cut accurately in accordance with the measurements supplied

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Good value and great service

I ordered some perspex sheets to replace the shelf in my resin curing light, the flimsy original had warped beyond recognition!
What I received were cut to my exact requirements and in perfect condition.
Really reasonably priced and very prompt delivery.
As I've never purchased something like this before I was concerned that I would find the website and terminology confusing, I need not have worried, it was very straightforward and had clear images along side the descriptions.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two replacement clear acrylic…

I ordered two replacement clear acrylic sheets, to replace sun and football damaged windows on our garden shed.
The replacements arrived promptly, and I must give top marks for the way they were wrapped and protected.
They were also precisely cut to the measurements I specified. So they were easy to fit into place.
Job done.
But no more football...!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Small issue with order

Small issue with order
However customer service was great and very helpful
And the problem was sorted instantly
Will continue to use in the future
Good company to deal with

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Should have read google reviews before ordering

Should have read google reviews before ordering…. A lot of similar problems I had. Order placed on 27th Feb 3026 paid almost half the cost of the sheet for a quicker delivery … promised a refund TWICE… no refund received. Either deliberate or stupidity. I have had to contact my bank to get the money back. A true case of buyer beware.

UPDATE: refund received today but why should it be so hard to get it sorted. One thing you say you have contacted me- ? When? Or do you mean I should contact you? I had intended to re-order once the credited had been received but I have little confidence or reason to believe that it would go better the second time round

27 February 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hello,
We are sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand your concerns regarding the delayed refund and appreciate how disappointing it must be. I can confirm the order has been refunded in full. I have contacted you to discuss.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Great customer service

Great website, great description of products. From order to arrival, I was taken care of. Hayley was great at answering questions, quick delivery & have returned as a repeat customer.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

A very poor experience, avoid this company!

A very poor experience, I would advise anyone reading this to avoid this company.
We ordered some test pieces of acrylic and glass.
Firstly, the order was not delivered on time, in fact it was delivered almost three weeks late.
Secondly, one item was missing from the order.
Thirdly, the glass that was delivered was either dangerously sharp (we paid for polished edges), or had a serial number etched onto it, making them useless for our requirements.
Fourthly, the customer service is abysmal. They either don't answer the phone at all or if they do, they just seem to tell you what you want to hear but nothing actually seems to happen.
We definitely won't be using them again!
I'd also advise people to check on who else they use, as this company seems to operate under more than one name, such as Wanna Ltd.

16 March 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

I have been waiting for my order for…

I have been waiting for my order for over a week and a half. The order was placed on March 4th and was supposed to be delivered on March 9th. Then the delivery date was changed to March 11th, later to March 13th, and now it has been postponed again to March 17th.

This is honestly unacceptable and feels like a joke. Constantly changing the delivery date without properly fulfilling the order shows a lack of professionalism and respect for the customer.

Because of this experience, I cannot recommend buying from this warehouse.

16 March 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Marek,
We are sorry to hear about your experience and completely understand how frustrating this must be. Having your delivery date changed multiple times is unacceptable, and we sincerely apologise for the inconvenience and disappointment this has caused.
This is not the level of service we aim to provide, and we take your feedback seriously. Delays like this can sometimes occur due to unexpected issues in the supply chain or logistics. I can confirm the order was delivered on 19/03/26.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Terrible customer service. Avoid at all cost.

Ordered bespoke perspex sheet, arrived 5 weeks late and scratched, was offered a partial refund of £50 on 18/12/25 which was accepted by myself. I am still waiting for the refund to arrive despite numerous phone calls and emails, from the first point of ordering to present time I have been given excuse after excuse, emails not responded to and phone calls not returned.
Do yourself a favour and avoid this company, once they have your money customer service goes out the window, they simply don't care! It has been one massive headache over a simple order.
They have basically lied every time I have contacted them.

30 September 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Mark,
We’re sorry to read this and fully understand how frustrating and disappointing your experience has been.
Receiving your order late and in poor condition is not acceptable. We can confirm that your refund was processed two days prior to this review being posted. Please note that refunds can take several working days to clear through the banking system, depending on your provider.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Very reasonable prices and very quick…

Very reasonable prices and very quick turnaround. I ordered two sections of plastic which arrived in perfect condition and exactly to size. Also very re-assuring to know that they are very responsive when trying to contact them.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient

⭐⭐⭐⭐⭐ Five Stars – Brilliant Service!

I recently ordered from PlasticSheets and couldn’t be happier with the whole experience. My order (Ref: 12000296788) arrived quickly, was well packaged, and the quality of the plastic sheet was excellent.

Everything was cut accurately and exactly as described, which made the job I was working on much easier. The ordering process was straightforward and the delivery was prompt with great communication along the way.

If you’re looking for reliable materials and great service, I’d definitely recommend Plastic Sheets. I’ll happily use them again in the future! 👍

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Not as advertised

7 day delivery time quoted - 3 weeks later I still can't get hold of anyone and nothing has been delivered.

I wouldn't trust a thing these people say.

13 March 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Robert,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look