Their customer service is AMAZING. I had a payment problem which happens in every bank or e-bank. However, the team professionallity and support is superb. They went above and beyond to help me and mo... See more
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Been using Plasma One for months now. The app itself is clean and easy to navigate, and everyday transactions go smoothly! What really stands out is the customer support — genuinely some of the best I... See more
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Reliable & extremely simple, yet beautiful app. Customer support respond to all my questions really quickly and really try to help you! Cashback & perks for their platinum tier is also a really go... See more
Company replied
Love this app! Really intuitive and easy to use and makes crypto and stable coin really practical and assessable. Some of the best customer service I’ve ever experienced.
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Company details
Written by the company
Plasma One is the global money account for people who live and work across borders. Pay online and in store, send money anywhere, and manage it all in one app.
Plasma One
Written by the company
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- Get help with your account, card or payments in the Plasma One app, or email support@plasma.org. Please keep personal account details out of public reviews.
Contact info
United Kingdom
- support@plasma.org
- www.plasma.org
Your money, across borders.
4.6
Excellent
42 reviews
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Bait-and-switch on advertised Platinum benefits
Bait-and-switch on advertised Platinum benefits
I locked 100,000 XPL to access the Platinum tier based on clearly advertised benefits. What was actually delivered is a completely different product:
- $1,000/month cashback limit advertised → actually capped at 4% only on the first $1,000 of spending, then drops to 3%, 2%, and 1% — a completely different structure
- 10% Uber cashback advertised → actually 0%
- Airport Fast Track (100+ airports) advertised → not delivered
- Telegram Premium advertised as "Included" → confirmed by support to not be part of Platinum benefits at all
- Proton Unlimited advertised as "Included" → confirmed by support to not be part of Platinum benefits at all
- TradingView Plus advertised at 25% off → confirmed by support to not be part of Platinum benefits at all
- Awaken crypto reporting advertised at 25% off → confirmed by support to not be part of Platinum benefits at all
- Claude Pro / ChatGPT Plus advertised as "Included" → actually a capped $20/month rebate that doesn't even work (payment failures with both card-on-file and Apple Pay, documented in my support thread)
- Airport Lounge Access advertised as a premium benefit → you still have to pay a $49 entrance fee per visit
- Global eSIM advertised as "3GB with no roaming fees" → actually only 3GB valid for 15 days, once per year
- Physical Platinum metal card advertised as a tier benefit → no shipping date, no regional availability, no fee info
When I flagged all of this, Plasma unilaterally updated their Terms & Conditions (including changing the arbitration body to LCIA) and their support confirmed in writing that the advertised benefits simply "aren't part of the current published Platinum benefits."
Avoid locking any funds with this platform until their advertised benefits match what is actually delivered.
7 July 2026
Unprompted review
Reply from Plasma
Sorry you feel that way, Agent smith. I hope you've been enjoying the new platinum perks we've added since you posted this initial review back in July. Included free lounge access via priority pass, and 0% FX fees on platinum card transactions.
Do let us know if there is anything else you'd like to see us add as a perk by reaching out directly in-app and requesting to speak with Kyle.
I just discovered Plasma One Card
I just discovered Plasma One Card, and it has become one of my favorites. Very nice newcomer.
The Good:
- 3% cashback for the basic tier. (Capped at $250 per month which is very generous comparing to $30-$50 other crypto cards have.
- Stablecoins to USD conversion is 1:1, no hidden spread
- 0% Foreign exchange fee (~1.5% with other crypto cards) - you will still get 1% fx fee from Visa on top, that's applicable for any Visa card
- Practically no fees for card spend. 0% Load fee, 0% Transaction fee, etc
- Apple Pay Enabled
- Unlimited Daily Spend
- Free Virtual card, issued instantly
- Built on credit card rails, accepted virtually anywhere
- Fast and awesome support, AI + Human combo
The Bad:
- No Physical Card Yet
- Still in Private Beta, so you'll need to scout for an access key to get in
2 June 2026
Unprompted review
Reply from Plasma
Thanks for taking the time to share such a thorough review Paulina. We’re glad the zero-fee setup and instant virtual card worked for you.
You’re right about the Visa fee, and thanks for pointing it out, however we're happy to say that this no longer applies to our Platinum members!
On the two downsides, we're happy to report that we now have Physical cards available and we've also opened access to everyone now! Thanks for being an early Plasma supporter.
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