Plan Car Leasing Reviews 188

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent service - Chris and Emma made sure I've got the car I wanted, on time. Chris was honest, and kept me upto date and Emma made sure all the forms were signed off, and everything went through c... See more

Rated 5 out of 5 stars

We run a fleet of over 20 vehicles that is utilised 24 hours a days 7 days a week . We wanted a company who offers a great service at competitive rates, we found that company by using Plan Car Leasin... See more

Rated 5 out of 5 stars

We recently leased two vehicles using Plan. These were replacements for vehicles Plan arranged for us three years ago. Chris Forecast looked after us very well (as he did on the last occasion) and t... See more

Company replied

Rated 5 out of 5 stars

Ordered a Tesla Model 3 from Plan Car Leasing. Dave looked after the sale, he was brilliant. Fast to reply before and most importantly after the sale. Emma dealt with the paperwork, and delivery. Sh... See more

Company details

  1. Car Leasing Service

Information provided by various external sources

Here at Plan we provide bespoke vehicle solutions that are created from genuine impartial advice. Our service is available for individuals, businesses and fleets, Our service is driven by honesty, integrity, value and excellent service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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Rated 5 out of 5 stars

Plan Car Leasing

Really happy with the service of Plan Car Leasing especially with the vehicle broker Ben Rose. Would definitely use again.

29 November 2019
Unprompted review
Rated 5 out of 5 stars

Tesla Model 3

Ordered a Tesla Model 3 from Plan Car Leasing. Dave looked after the sale, he was brilliant. Fast to reply before and most importantly after the sale. Emma dealt with the paperwork, and delivery. She was absolutely fantastic! Suitably surprised by speed of getting the car. Interestingly quicker than what Tesla quoted!

Would have no hesitations to use them again!

22 November 2019
Unprompted review
Rated 5 out of 5 stars

I just got a new Seat Leon FR from plan…

I just got a new Seat Leon FR from plan car and the service was amazing . Chris Hinson that was dealing with my order even though my car was delayed ( no fault of car plan) they did the best to keep my updated on the where abouts of my car and got it delivered to me as soon as possible , now it’s here it’s amazing! Chris Hinson did a sterling job getting me the best deal I checked a lot of sites this was by far the best and got me exactly what car I wanted ! Definitely would recommend this company to anyone top class !

15 November 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Hi Chelsee,

Thanks for taking the time to leave a positive review, we realise there are 100's of companies to choose from, so are pleased we were able to offer you the best deal. Thanks for your business and hopefully Plan Car Leasing can assist you again in the future.

Rated 4 out of 5 stars

Hassle free choices

Hassle free choices. Didn't get my first choice but straight into my second without much extra time.

3 November 2019
Unprompted review
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Reply from Plan Car Leasing

Hi Stephen,

Thank you for your great review, glad we were able to get you into your second choice vehicle in a reasonable time.

Happy Driving

Rated 5 out of 5 stars

Very Happy

Great communication and service . Very happy.

1 November 2019
Unprompted review
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Reply from Plan Car Leasing

Hi Dan,

Thanks for the positive review. We hope we can be of assistance in the future.

Once again, thanks for choosing Plan Car Leasing.

Rated 4 out of 5 stars

second plan

This was the second car that I had arranged to lease. My first experience was excellent, but this time was somewhat different. The experience I had this summer was nowhere near as efficient and it felt like one part of the organisation was not communicating with another. Having made it very clear that I needed my new vehicle by the end of August, the new one was only delivered in the middle of September. Email communication was ambiguous and I was given different messages by different members of staff. Documents that were promised by a particular date did not arrive until days later, meaning that I had to complete forms whilst on holiday with patchy Wi-fi. Because of the office inefficiency, I had to rearrange collection of the old car, twice..

30 October 2019
Unprompted review
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Reply from Plan Car Leasing

Hi Rosalyn,

Thank you for choosing to use Plan Car Leasing again. Sorry to hear your experience did not run quite as smoothly as your first. Vehicles can sometimes be late, especially if the car isn't physical and unfortunately this is out of our control. Regarding email communication, I’m sorry you feel as though you were given different messages by our staff, we will look at your emails and use these as future training and development. As for the finance agreements, unfortunately this is also out of our control, as these are sent directly from the finance company, but i shall pass on your concerns regarding timescales.

Hope these couple of issues don't stop you from using Plan in the near future.

Rated 5 out of 5 stars

Sales staff very helpful

Sales staff very helpful. I kept changing my mind on which quote to accept and they worked hard to help me out. Delivery was on the exact date I asked for. After the first month I needed to change the date of my DD to them and this was also a breeze

30 August 2019
Unprompted review
Rated 5 out of 5 stars

Delighted with the service

I was delighted with the professional way George and the team supported me when organising my new car. He offered practical advice regarding the model of car and prices and made the whole process a positive experience from start to finish. I am delighted with my car and would thoroughly recommend them.

29 August 2019
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Had 2 vehicles with them so far.

29 August 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Hi Timofei, Thanks for your continued support, both individually and through your business. We hope Plan Car Leasing can help with any more vehicles you may need in the near future.

Rated 5 out of 5 stars

Superb Service for the provision of my Skoda Superb!!

Smooth, fast and efficient service from my first contact with Chris Hinson through Emma in administration to delivery of the exact model and colour of vehicle on the day stated.

More keenly priced than other lease companies and absolutely no hassle and they even provide a dash cam as part of the service. If only all business concerns were as efficient as Car Plan this country would be in a far better state and I thoroughly recommend leasing a vehicle from Car Plan in preference to unrighteousness purchase.

Thank you to all concerned.

2 July 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Hi Jenny,

Thanks for taking the time to leave a positive review, hopefully Plan Car Leasing can assist you again in the future.

Happy Driving.

Rated 5 out of 5 stars

Great service and value for money for new car lease

Great service and price for my new lease car when other suppliers had difficulties sourcing the right model. Special thanks to Ben Rose and Emma Collins who were super-quick in responding to queries and getting both the finance and the delivery sorted in record time.

21 March 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Thank you for the very positive review, as I've mentioned in previous responses there is so much more that goes into a deal than just the headline rate. We realise for most of us a car is our second largest purchase after our house so we try never to lose sight of this fact and work hard on every car.

Rated 5 out of 5 stars

Excellent service

Excellent service, advice and support from start to finish. Emma and George were super helpful and patient with all of my enquiries and very prompt in replying to emails. I would recommend Plan cars to anyone looking to lease. Keep up the good work.

21 February 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Thanks Kuljit we cant ask for a better review than that, there's a lot of work that goes into the back end of a deal and making the experience as smooth as possible. We realise price is a very important factor too so it's nice to hear we've delivered on both counts.

Rated 5 out of 5 stars

Great experience with plan car leasing…

Great experience with plan car leasing from start of online enquiry to delivery.All the staff I
had dealings with were very professional and answered all my queries.

21 February 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Thanks Jamal, we realise there are 100's of companies to choose from so thank you for your business and hopefully we can assist you again in the future.

Rated 5 out of 5 stars

Great Service from start to finish

Great Service from start to finish - will very likely use again

18 February 2019
Unprompted review
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Reply from Plan Car Leasing

Thanks for taking the time out to post a review, if you have any questions regarding the car or your agreement please let us know if not we look forward to talking to you at renewal.

Rated 5 out of 5 stars

Just received my 3rd car from plan car…

Just received my 3rd car from plan car leasing and the service was efficient and hassle free as always.

8 February 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Thanks Paul, and thank you too for referring on Tim . Referrals are very important to us and make up 50% of our new business which we appropriate greatly.

Rated 5 out of 5 stars

Ben Rose was absolutely excellent

Ben Rose was absolutely excellent. From the moment I enquired to getting the sale completed he was there every step of the way assisting me and making sure I was getting the best deal possible. Even when I thought I had missed out on a deal due to being all sold out, the first cancelled deal he got he called me straight away to see if I wanted it, and I took it. Great service From Ben. Thanks again mate

22 January 2019
Unprompted review
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Reply from Plan Car Leasing

That's really good to hear, cars that are on "special offer" tend to go quickly so thank you for bearing with us and trusting our advice.

Rated 5 out of 5 stars

Excellent service.

I received excellent service from the team at Plan Car Leasing. They explained in great detail and answered all my questions. There was no pressure and I felt they understood my needs. Without doubt I would recommend this company and I will also be using them again.

21 January 2019
Unprompted review
Plan Car Leasing logo

Reply from Plan Car Leasing

Thanks Faye, we look forward to helping you on your renewal. In the meantime if you have any questions please feel free to drop us a line.

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