Delighted with my purchase of a planter which looks great in my garden! Initial confusion over delivery timing - a long wait but worth it. I trust it does ok when frosts arrive - 🤞🏾 Overall, a dis... See more
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Really excellent customer service (as I made a mistake on order and they responded straight away!) and the plant quality was great. We paid extra for the unpacking service - such a brilliant idea. Hig... See more
Great quality plant and super customer service. I ordered a ceanothus from Plant Drop after fretting over which statement plant I wanted to buy for a key spot in my garden. Their website is really eas... See more
I purchased a very large indoor tree which needed a specialist installation, the team at Plant drop could not have been more helpful, professional and careful. Thank you so much! High recommend!... See more
Company details
Written by the company
Plant Drop specialises in statement plants for designed spaces, expertly sourcing the most impressive feature plants for the home and garden, from renowned growers around the world. This is accompanied by artisanal planters, the finest gardening accessories, and a wealth of expertise.
Contact info
PO Box 79198 , SW6 9RE, London, United Kingdom
- 02038872139
- hello@plantdrop.co.uk
- www.plantdrop.co.uk
4.4
Excellent
435 reviews
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Replied to 80% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service, over the moon with the quality of the product. Much better than expected. 6 stars no doubt.
4 April 2023
Reply from Plant Drop
Thanks so much for the feedback - we agree our lovely new tree ferns are worth 6 stars!
Seamless delivery and service
2 April 2023
The plant I ordered was not available.
The plant I ordered was not available.
They offered me a replacement with another tree which is very nice.
It was more expensive but they took the difference.
28 March 2023
Reply from Plant Drop
Thanks for letting us know you were happy with the option we suggested - the Schefflera Arboricola Compacta (Umbrella Tree) is a lovely substitute.
Reply from Plant Drop
Thanks for the feedback Sophie. So glad you like our amazing Olive Trees!
Great plants and service
I have ordered 2 weeping trees for our new showroom in London. The trees were as seen in the pictures and very beautiful/healthy looking. Great experience and would shop again here. Thanks
24 March 2023
Reply from Plant Drop
Thanks for your lovely comments. The trees looked fantastic in the showroom!
The delivery service was over and above…
The delivery service was over and above making this a great purchase. The plant is great too.
24 February 2023
Great product and service.
We ordered 2 olive trees, and to be honest, they looked even better than we expected. Delivery was quick and straight forward. Very happy, would recommend.
22 February 2023
Unfortunately had to cancel my order…
Unfortunately had to cancel my order due to personal reasons. The customer service was excellent and quick.
22 February 2023
Great quality plant and super customer…
Great quality plant and super customer service. I ordered a ceanothus from Plant Drop after fretting over which statement plant I wanted to buy for a key spot in my garden. Their website is really easy to use and the presentation/photography really made it stand out from generic alternatives. The plant arrived within 24 hours, which was a nice surprise. Can't wait to see it bloom in spring.
22 February 2023
Really great service
Really great. I ordered an olive tree as a birthday present and chose which date I wanted it to be delivered. The night before delivery, they called to say the pot I had ordered was out of stock but they had tried the tree in a smaller one and it looked perfect. They offered to pot the tree for me too. Arrived the next day, looked great, frequent communication about delivery. Love the tree.
27 January 2023
Impressed
Excellent service , and truly amazing plants , purchased 2 very large palms and was delighted -
31 January 2023
Fabulous Plant
We bought our plant to create a positive working space. It's a lovely-looking plant - healthy and just what we expected, really pleased!
Our advisor was fully informed and responsive too.
23 January 2023
Plant arrived dry and dead
Plant arrived dry and dead. Useless to me.
UPDATE: seller explained that all such plants suffered unexpected frost damage and offered a full refund in lieu of an adequate replacement. Excellent communication and at least a retrospectively applied high standard of customer service.
3 January 2023
Reply from Plant Drop
Hello Pa
We were so sorry to hear that this plant arrived in less than perfect condition. We pride ourselves on the best plants so have investigated the matter and our customer service team will be in contact to resolve the matter swiftly for you.
Thanks again for bringing this to our attention.
Was really impressed with service and…
Was really impressed with service and customer care from order to delivery and I also had some questions regarding the care of the plant which were expertly answered. The two plants I bought are also of amazing quality
23 December 2022
Very happy with my pots
23 December 2022
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