Planet Granite Reviews 

199
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful team members who provide exceptional guidance throughout the entire selection and design process. Buyers note that the gorgeous worktops and stunning materials exceed expectations, transforming their kitchens with incredible attention to detail. However, some reviewers were not happy with communication challenges or encountered occasional unexpected issues during the fitting process. A few people mentioned experiencing difficulties when trying to resolve concerns with customer service or dealing with delays. Despite these isolated troubles, most people found the overall service to be smooth and professional from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Product

Customers report positive experiences with the product, expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, highlighting top quality experiences from start to finish.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their gorgeous new... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very positive experience. The staff were extremely helpful making recommendations and using their knowledge to help me to achieve my vision for my new kitchen. There is a very wide range to choo... See more

Rated 5 out of 5 stars

Fabulous experience with Planet Granite, we can’t recommend them enough. We’re absolutely delighted with our new kitchen worktops. The fit and finish is superb and is even better than we’d hoped. The... See more

Rated 5 out of 5 stars

Honestly, a really smooth process from start to finish with very competitive prices and an absolutely stunning worktop fitted today by Kieran and Conner. Love the way the design worktop complement... See more

Rated 5 out of 5 stars

I highly recommend these guys. The showroom is fantastic, Ricky the template man is great, and my quartz worktops were fitted today by Dan and his colleague and the finish is exquisite. A great experi... See more


Company details

  1. Stone Cutter

Written by the company

There are 15 people in our team and we all take our jobs very seriously. We all enjoy the sense of achievement we get when we pull off an especially difficult task maybe something that another company has declined to do. We all possess a very similar positive attitude to our work. The Planet Granite showroom is based at Devitts Green Farm Steve’s family home, alongside this around a half a mile away we also have custom built our own Factory, customers are invited to visit the showroom and also take a factory tour to see how its all made if they wish. The factory houses the very latest in stone processing technology, it was custom built by Steve and the team in 2015 after out growing the original site adjacent to the showroom at Devitts Green. The factory was specifically designed by Steve and his team and has a mix of state of the art granite CNC machinery and traditional stone processing equipment which is perfect for the manufacturing of granite and quartz worktops. We have both 3 axis and 5 axis waterjet cutting machines as well as our Bavelloni Cnc and 2 of the latest 5 axis cut and move Gmm bridge saws, polished edges are performed on our Commondulli Edilux edge polisher. Customers are invited to visit to Planet Granite where they can view the granite stockyard and showroom here they can see the ever-changing materials we keep in huge slab form, some of which weighing up to 1000kg. Planet Granite is located in the Warwickshire countryside on the edge of Coventry just south of Birmingham a mere 12 miles from Sutton Coldfield and nine miles from Solihull, providing granite and quartz worktops for the Midlands and surrounding areas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(199)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an excellent service

What an excellent service! This company came recommended to me and I can see why. The service with Dan and Richard was very sleek and professional and the two fitters that came to the house to fit my new kitchen work top, Kieran and Bogdan were also friendly, professional and fitted my worktop to perfection. I highly recommend Planet Granite!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Awesome job Planet Granite

The experience from start to finish was outstanding. The whole team are so skilled in their craft and worked so well with us to create the kitchen dreams are made of! It is blooming marvellous!
The team all work so hard and are at the top of their trade!
Thank you team planet Granite for an awesome job!!
A friendly, informed and cool company! 🙏🏼

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Incredible results and unbelievably professional team

Steve and his team are truly incredible - one of a kind in the entire UK. Nobody else in the UK I have worked with has been able to deliver the precision, detail, beauty and results Planet Granite delivers. They are able to create exactly what’s needed with their unique team and talent and even improve designs. It is a real ease communicating with them and they are beyond professional. It has been a real pleasure working with Planet Granite and I am excited to keep working with them in the long run!

6 February 2024
Unprompted review
Rated 5 out of 5 stars

We were looking for some granite for an…

We were looking for some granite for an outside kitchen. In contacting Planet Granite they advised us on which thickness of granite would be best and sent out samples very quickly. They came out and measured up and gave us a quote and explained how it would all be cut and fitted. Once we arranged a suitable date they came and fitted the tops even though it was an extremely cold day. We are very pleased with the tops they look great. The company was professional and always easy to get hold of. Would definitely recommended them

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish!

I would just like to thank Steve and his team - Dan, frosty and Kieran (there were more but I can’t remember names) for making my kitchen look like something that belongs in a show room.
My experience with Planet Granite was 5 star from start to finish, from finding me the perfect material for my kitchen, to communication and fitting. I couldn’t fault this company and would highly recommend to use them as their work is truly at the highest standard.
My house isn’t probably as big as some of the other clients they may work with but Planet Grainte didn’t make me feel any less important like other companies I’ve previously dealt with during my search. Thank you again for making the over all experience smooth and stress free with an amazing result.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

An Exceptional Company

Planet Granite is a first-class company. After obtaining an estimate online, initial contact with Russ by phone indicated that a saving of £800 was possible by switching to a comparable brand of quartz worktop. A warm welcome was extended to see various compositions available at the shop. The owner facilitated our visit enabling the selection of an exquisite kitchen worktop at an exceptionally good price. At no point was pressure felt but rather a helpful relaxed atmosphere characterised the experience. As promised Dan contacted us to schedule the templating at our home keeping us updated on the day. His manner combines professionalism in a friendly tone explaining the process and fitting service. As arranged by Russ the installation proceeded efficiently including the sink positioning. The three large worktops with matching upstands and backsplash look amazing. The fit is perfect; joints are virtually invisible. Thanks to Planet Granite our kitchen is transformed. The company is outstanding. A special thank you to Russ for saving us a substantial amount of money, ensuring all components were sourced and overseeing all aspects to a produce a stunning kitchen.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing kitchen work top purchased!

Dropped into planet granite on the advice of our knowledgeable builder. From the minute we stepped in Russ could not do enough to help. No pressure, just decent advice and took us to the other factory to show us samples. Absolutely obliterated any other choices for a worktop for our kitchen. Price was spot on, granite top fitting was exemplary and professional, and absolutely superceded any other options. The comments we have had from visitors since has just compacted our already ridiculously high opinion of planet granite. Can not recommend highly enough. Thank you!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Quartz installation for worktops and peninsula in breakfast kitchen

Daniel was helpful pre quote, providing indicative figures and information about materials, designs and also provided samples. Even arranging for the samples to be hand delivered when they were ‘lost in the post’. The measured survey went well. Installation good and the finished product is absolutely amazing. Thank you to Daniel and the Team. A job well done !

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout …

Excellent service throughout our experience of buying and having fitted quartz worktops and backsplashes. Great selection, good value, excellent service and communication and a perfect fitting experience. All delivered with good humour and no pressure. Unconditional recommendation from us.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience - UK’s best

Excellent experience from initial call and design ideas to the final fitting. I had a very large island to complete, the team worked so well despite logistical difficulties getting the slab into the house safely. As for the finish on the job, it was second to none. Will definitely be recommending to friends and family.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

We recently had our kitchen

We recently had our kitchen
tops from planet Granite my island has a waterfall effect which is amazing the quartz has made the kitchen a dream i would like to thank Dan and his team for their helpfulness i would highly recommend this company they even invited me to the factory to see how everything is cut and polished overall a fantastic experience

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and great choice...

From start to finish staff very helpful. Quality of service is excellent. The range of colours and patterns available is vast. Had the chance to go to the factory which was fantastic to see, plus you get to see the large slabs which helps you choose the granite you want.
Payment easy. Nothing was to much trouble.
Even cleaned the island worktop they had fitted before leaving. No messing about, just good service.
Thank you!
Can highly recommend.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

The go to place for amazing worktops in the midlands!

The go to place for Granite, Quartz and Marble in the midlands. Steve and the team have done 3 jobs for us now in this property including todays amazing vertical whole wall and window sill, sides and headers install to match our counter tops.
Proper precision engineering in the measure and cut and transfers the same eye for detail into the service!
How companies should be!

9 August 2023
Unprompted review
Rated 5 out of 5 stars

great team

great team, from start to finish in terms of choosing the right worktop of our kitchen (steve), the thinkness, templating (vince) and Dan helping along the way and fitting team, all have been great. we had few delays, but the team were very helpful and kept us updated. they after sales has been good as well. would use again and recommend.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish. We knew which quartz worktop we wanted. Spoke to Russ he organised the ordering process and once the units were fitted he arranged their templating specialist (who was brilliant) to come out. 2 wks later the fitters came fitted out beautiful worktops perfectly. Worktops have been in now 6wks and we love them. Very good service from start to finish. Highly recommend.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

No1 for Granite Worktops

If you need new worktops, this is the place to go!! From my first interaction with Steve, he was friendly, helpful and very informative. I did not have much knowledge on granite worktops, however both Steve and Dan provided me with all the knowledge I needed to make a final decision as to what would go well with my kitchen. I was also given a tour of the showroom and shown all the gorgeous designs.
The entire process was smooth and stress free and since it's been installed, every single person who has walked into my kitchen, the first comment is always about the Granite. It's definitely worth every penny.

Thank you to the Planet Granite staff, you've done a great job.

Kindest Regards
Carol

9 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look