Angela was amazing! Informative & super helpful when I was unsure what to choose ie deck, cabin, etc. Able to answer all my questions. I never felt rushed. Great price too. I will definitely use Pla... See more
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About Planet Cruise
Written by the company
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Contact info
1 Quay Point, PO6 3TD, Portsmouth, United Kingdom
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
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Millie was excellent and explained…
Millie was excellent and explained everything we needed.
She could not be any more helpful I would say she is a asset to your company…
Easy & straightforward to book a…
Easy & straightforward to book a wonderful cruise for our anniversary
We all enjoyed the cruise
We all enjoyed the cruise, the staff were friendly, and we have already booked another one 😊
Excellent Cruise Specialists
I booked a cruise with Planet Cruise and the Sales person was very helpful and completely understood my requirements a very pleasant experience I will always use the company for all my future cruises
May use AI-assist with repliesRead more
I have not had a reply to my emails…
I have not had a reply to my emails which asked for confirmation of booking and a form to confirm Elite status with Celebrity Cruises. It is almost impossible to speak to an agent on the phone as the time spent hanging on is unreasonable. There has been no effort to answer my emails or deal with the query.

Reply from Planet Cruise
Our ‘go to’ cruise advisor…
Aiden made the whole booking process extremely easy. All questions were answered professionally and in a friendly manner.
I would have no hesitation in recommending Planet Cruise to anyone
Seb was very helpful and thorough and…
Seb was very helpful and thorough and good to talk to,he had a cheerful attitude which made my life a lot easier ,also he was very kind and patient .thank you
We had a bit of trouble booking online…
We had a bit of trouble booking online so decided to call the office number. We were greeted by a lovely lady called Verity who was very helpful and answered all our queries. She took over our booking which made our life much easier.
Glen was very helpful and knowledgeable…
Glen was very helpful and knowledgeable and we booked a cruise again with Planet Cruises. Thank you Glen
Very easy to book
Very easy to book, clear explanation of details I wanted to know. Glenn was very helpful and professional.
Leanne was so patient and professional…
Leanne was so patient and professional in dealing with me today , nothing was to much trouble, thank you so much for all your help
Teresa Hewerdine xx
Daniel was very good in helping us get…
Daniel was very good in helping us get the best deal and location on the ship
Booking process was clear and followed…
Booking process was clear and follow up e mails were helpful.
The online booking process is fairly…
The online booking process is fairly good but it does need an upgrade to allow requests to be added at the time of booking preventing calls to a busy call centre.
A field to input Defence or Blue light card details for additional OBS would prevent calls or chats to the busy call centre which would save everyone a lot of wasted time!

Reply from Planet Cruise
Helpfull and good knowledge
Third time with planet cruise
Third time with planet cruise, will continue to use them.
I had a great experience
I had a great experience. I had a request that was dealt with surprisingly quickly.
Keep up the good work!
A grateful thank you to lynn…
A grateful thank you to lynn threadkellbrown who phoned me re a pre booking of a cruise before they went on general sale the pre booking did not appear to go though and lynn was going to investigate she then priced matched for me really nice to get personal service after a live web chat greatly appreciate the human touch
Easy to use and understand.
Very smooth service with helpful staff.
Very smooth service with helpful staff.
Thanks Glen
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