Planetcruise/es Reviews 248

TrustScore 5 out of 5

5.0

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Company details

  1. Cruise Agency

Information provided by various external sources

Planetcruise.com es una agencia de viajes especializada en cruceros. Ofrecemos una amplia variedad de cruceros y paquetes hechos a medida a cualquier parte del mundo. You dream it, we’ll plan it. Explora el mundo con nuestra selección de cruceros en Planetcruise.com


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

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Rated 1 out of 5 stars

Thieves

Thieves! Still not got back my money from a cruise cancelled in May. 167 days £3200, fobbed off god knows how many times with excuses. If you want to lose money go ahead and book. Check out the FACEBOOK IGLU REFUND ACTION GROUP FOR PROOF.

16 November 2020
Unprompted review
Rated 1 out of 5 stars

Do not give this company your money

Do not give this company your hard earned money!
So just got off the phone from Princess Cruise to confirm that as we thought they never received the payment we made to Planet Cruise in March! Our cruise was cancelled about 6 weeks later and here we are 145 days on and Planet Cruise still have our £10K! Promised we’d have it in 90 days then 120 days, still waiting. Stopped ringing because I feel for the staff being forced to lie to me and tell me they are processing refunds in order! I know that is not the case. Be patient I’m told! I think I’ve been patient enough!!!

29 September 2020
Unprompted review
Rated 1 out of 5 stars

Response please, I doubt it

This company is part of Iglu.com, the company that is taking over 4months to return my money from a cancelled cruise. They are giving the travel industry a bad name , Cruise 118 gave my money back, so next you book a holiday, don’t book with Iglu

27 August 2020
Unprompted review
Rated 2 out of 5 stars

Hard Sales

Hard Sales. They are part of IGLU Cruising in UK.
The information provided are not preside. Need to check by yourself or, book directly with the ship. The price are no difference.

11 December 2018
Unprompted review
Planetcruise/es logo

Reply from Planetcruise/es

Thank you for your comments.
We are sorry to hear of any disappointment you have with your booking. Our team remain on hand to offer any assistance where needed.

Rated 4 out of 5 stars

very good

the lady who dealt with me was very good.very good

29 October 2018
Unprompted review
Planetcruise/es logo

Reply from Planetcruise/es

Gracias por sus comentarios. Nos sentimos muy  felices y orgullosos de saber que disfrutó plenamente del  servicio prestado por nuestro Equipo

Rated 5 out of 5 stars

New York / Miami / Caribean cruise

New York / Miami / Cruise in the Caribean Sea (Jamaica/Cayman Island/Cozumel/Bahamas)

An excellent trip, very well organized, in which we have enjoyed a lot of the visited sites: we have gone in a Jamaican taxi, sailing in a catamaran, snorkeling in the coral reef, swimming with stingrays, we have seen crocodiles, starfish, turtle nests .... And on turquoise beaches ... We met a lot of friendly people. We have seen how cigars are made, we have visited Mayan ruins, learned and tasted different types of tequila ... it was a really an amazing trip ....

Thank you very much Sebastian!!! (Sebastian Popovici) for having organized it and offering us this gorgeous opportunity, with professionalism and kindness. It's the second time you organize our trip and both experience have been excellent.

28 August 2018
Unprompted review
Planetcruise/es logo

Reply from Planetcruise/es

Nos sentimos muy  felices y orgullosos de saber que disfrutó plenamente del  servicio prestado por nuestro Equipo

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