Pix Mania Reviews 21

Abnormal Poor customer service, impossible too get through to both Pixmania customer service and some of their resellers are even worse. buyFIVE Europe DKdk is a very good example.
their contact forms at pixmania homepage don't seem to work if you want complain.
This is the last time ever that I will be using Pixmania

I think I have made a mistake by using this company. I did not realise, due to the .co.uk address, that they were based on the continent (France I think) and the issues this would create.
Lessons Learnt:
1. Always check which country the company you are dealing with are based - I think PixMania are in France??
2. Don’t assume the delivery times are from the time you place your order.
3. Always read the small print – Even well-known companies such as PixMania can hide unexpected conditions.
a. If you are in the UK and use a UK site don’t assume you will get everything you need such as UK plugs and English instructions.
b. Don’t use companies that don’t take responsibility for the third parties used for their deliveries.
4. Don’t expect everything to be in the box such as a UK adapter

I ordered a FUJIFILM FinePix SL240 on Friday 22nd June and I was expecting to receive it on the 27th June (3 working days from placing the order) but would have accepted it by the 29th if I could have used it!!

The order was placed late on the 22nd June. I thought this would be ample time to receive it for the following Saturday 29th June in time to use at a Garden show I was attending. I emailed PIXMANIA to check when it would arrive and was told it was in transit and I needed to talk with the forwarders.
The item was not picked and shipped until the 26th June. It arrived for delivery through YODOL on the 28th June but as I did not know the actual delivery date neither I nor my Wife were available to receive it.
I took this on the chin as this would have happened even if it had come through Royal Mail. My wife contacted YODOL and asked them redeliver on the 29th June. They were unable to give an exact time so my wife had to rearrange her day and change some appointments to make sure she would be available. (Anytime between 8AM and 7PM!!!!) The package did not arrive!!
At around 6PM I phoned the YODOL help line. It informed that deliveries could be made up to 7PM and calls to the help line costed 10p per minute so I hung up. At about 5 minutes to 7PM I called back to find out where my package was. I was on the phone for 11 minutes with no response. I hung up again and went on line. I was able to set up a delivery for the following week or collect myself on Saturday morning. Although not ideal I felt it was my only chance to have the Camera in time for the Garden show.
The depot was in the next town and so involved a 20mile and 45minute round trip!! I asked why the delivery had not been made the day before and was told it was a picking error due to the imminent closure of the depot. I think I was supposed to feel some kind of empathy? I arrived at the depot for 9:40AM and had the package for 9:45AM this at least was prompt.

On my return home and opening of the sealed package containing my items I found the following. 1. The boxed Camera. 2. The camera bag I had also ordered 3. A PixMania lanyard –a freebie I assume. So far so good.
Unfortunately on opening of the camera box itself I was disappointed to discover the charger that had been supplied was not suitable for the UK and the instructions were only available in French, German and Dutch. I immediately emailed the customer service email address (The one I had received in response to my delivery query) to state my displeasure and ask for this to be rectified as soon as possible.
I did not get a reply to this. I was asked if I would like to answer a customer survey however, Must be automated otherwise they could have set the wheels in motions to send me my UK plug and instructions.
I followed up by checking online for peoples comments on Pixmania and it directed me to this site.
It was here that I discovered that PixMania despite being UK website is not based in the UK. I also discovered that I will not receive an English plug but instead an English plug adaptor. I also discovered I will not receive English instructions and that I should download them from Pix & I. I have as yet not been able to find a link to do this.
Let’s see what happens next? I have not had any response from PixMania other than an automated customer service survey (ironic) but I don’t expect anything to happen before Monday. Let’s see how long it takes for me to get a plug adaptor and finally be able to use my new Camera, just not in time for the Garden show.

I ordered a product on the 6/12 and only because I went on the website to track my order on the 14/12, did I find out the product was out of stock. When I called Customer Services to talk about the matter the gentleman I spoke to could not tell when more would be in stock or why the money had been taken from my account if they didn't have the product. He blamed all the problems on the computer system and said that it may have been to tech problems as to why the i had not been in formed and to me that is not valid answer. When I asked about making a formal complaint the gentleman told me to send a fax. I think your staff and systems need to be updated and properly trained, so customers can not purchase products which out of date and so customers can get answers.
Your system was happy to email about the great deals you have but not one email to say my order wasn't coming.
Will never buy anything from here again.

The WORST!! service I've ever received


My girlfriend and I each individually purchased a macbook Pro MC700b on 25/08/11 at a cost of £878 including delivery . I was pleased with the purchase it was the cheapest macbook of that specification on the internet by quite a margin. I made payment with my credit card and I received a receipt from Pixmania confirming payment had been received ( I have a print out of this and the adverstised price and macbook spec)

The following day I got an email saying my refund request has been approved. I called Pixmania saying that I had not requested a refund and I wanted the computer. I was passed to the "validation" team who said that due to two purchases with the same address details they had stopped the order. I explained that my partner had also purchased one and we live at the same address.

The validation team then asked me a series of validation questions and confirmed my identity and card details. I was told that my computer would reach me in 3-5 working days.

Several hours later I got another email saying my order had been cancelled. I called again and was told by customer services that the validation team had cancelled my order. Why ? I was passed to validations where a lady I wont name, told me that my order had been cancelled and I would have to re order and pay by bank transfer.

I asked why and was told I could not be given any more information and should speak to customer services. I explained that customer services had put me through to validations. I asked why I could not purchase the computer and why I could not use a debit or credit card and I was told ABSOLUTELY NOTHING!! in way of explanation and I should speak to customer services. I asked if I could speak to a manager and was told I could not, I asked why not ? and subsequently had the phone put down on me. I had not shouted, sworn, raised my voice or called anyone any names.

I called customer services and spoke to the manager there (another lady I wont name) She told me she could not tell me anything and I needed to speak with validations. In short the following was confirmed by her

* I can not buy the macbook except by bank transfer

* The price I paid initially £878 would not be honored in any re order I made regardless of payment type. No goodwill gesture would be made

* I was not able to speak to a manager

* I could not find out why the order was cancelled

* If I wanted to complain I had to write a letter to Paris, France.

Right now I still don't know why my order was cancelled but I know my partners was also cancelled and neither of us has received an explanation, or apology.

It has been like going into a shop buying your dream pair of shoes then being stopped at the door and told you simply cant have them. No explanation, No Courtesy, No customer Service.

The price of the macbook has now risen to £992 and I smell a very very large rat

Seriously if I could rate a zero I would.