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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an owner of a site ,it works well but it does encourage reviews, which are often annoying! We have a small site a dozen pitches, so cannot offer what a large site can. Customers expect all singin... See more
Company replied
Booking was easy and affordable, Pleasantly greeted on our first day and felt welcome. Beautiful atmosphere on the campsite during our stay, owner was attentive and informative. The showers and toile... See more
We booked with Barley Meadow Touring Park in Cockenwell last week and it was lovely. A beautiful setting. The site itself was spotless and the toilets and shower were immaculate. Probably the best we... See more
Company details
- Travel Agency
- Campground
- Holiday Accommodation Service
- Recreational and Vacation Camps
- Travel Aggregator
- Vacation Rental
Written by the company
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Contact info
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, United Kingdom
- enquiries@pitchup.com
- www.pitchup.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website for us to use and book…
Great website for us to use and book having a large motorhome. Love the filters so you can narrow the search for your requirements. Have now used this site 4 times and the information provided on each site is spot on. Will continue to book with them.
31 January 2026
Unprompted review
Its just a exelent service
Its just a exelent service, used pitchup for a good many years now, we've never had any problems, will continue to use pitchup.
31 January 2026
Unprompted review
This is a really good site
This is a really good site. I have used it before and have found it easy and reliable with great choices. Even the payment system was easy peasy.
25 January 2026
Unprompted review
Deposit
Be careful when putting down a deposit. Camp site says refund within 3 weeks of hol pitchup says no refund at all. Only put down as another deposit. Finally got a full refund. Please read t&cs.
24 January 2026
Unprompted review
Reply from Pitchup.com
Thank you for taking the time to share your feedback.
We understand how frustrating this situation must have been, and we’re sorry for the disappointment it caused. We’d like to clarify that the 15% deposit paid to Pitchup is non-refundable, as outlined in our terms and conditions during the booking process and on our website. The campsites and holiday parks listed on Pitchup set their own policies for balance payments. In this case, the site’s policy is “No refunds within 3 weeks of the arrival date,” which applies to the balance paid directly to the site, not the Pitchup deposit.
While we are sometimes able to make exceptions in exceptional circumstances, such as serious illness, our support team offered a goodwill gesture in your case by allowing your deposit to be used toward a future booking. This was outside of our standard policy.
We appreciate you sharing your feedback and regret that we couldn’t meet your expectations on this occasion. If you have any further questions, our support team would be happy to help.
Very easy to use
Very easy to use, with hundreds of sites available. Easy to refine search to specific areas
20 January 2026
Unprompted review
Very easy to use and clear on what you…
Very easy to use and clear on what you are booking
20 January 2026
Unprompted review
Comprehensive database of campsites…
Comprehensive database of campsites available in the area we requested.
Covered details of the site well and clear instructions to book on line.
16 January 2026
Unprompted review
The company would not give me a refund…
The company would not give me a refund I cancelled booking in time they said it was Edmonton Campsite who had to pay. Edmonton said it was them that had to pay. Both are pathetic. The worst service I've ever had . Beware if you cancel, the campsite will not pay you, they will say as you booked on pitchup platform its there responsibility to pay the refund. Pitchup will bounce it back and say the campsite are
responsible. This will go back and forth to eventually fog of the customer. And you still will be out of pocket. And they will keep your money. Since pitchup have responded . See response. They said i would get my refund. But now they say the campsite have given more excuses ie its on a refund list it has to go through head office. It's out of our control. This is laughable. I have since given campsite review to add to the shambolic service offered by Edmonton Campsite.
31 December 2025
Unprompted review
Reply from Pitchup.com
We’re very sorry to hear about your experience and understand how frustrating this situation has been.
To clarify, as your booking was cancelled on the same day it was made, it does qualify for a refund under the campsite’s cancellation policy, and we have communicated this to the campsite. Bookings paid in full on Pitchup are paid directly to the campsite, which means refunds must be processed by the campsite via their own payment system. While we are unable to issue the refund ourselves, we have been actively supporting and guiding the campsite on how to process it.
We have since been in contact with the campsite, who have confirmed that a refund will be processed. We are continuing to monitor this closely to ensure it is completed.
We appreciate your patience while this was investigated and apologise for the confusion caused during this process. Our team will be in touch to confirm once the refund has been completed. Thank you for taking the time to share your feedback.
Excellent service
Always easy to book. Excellent service. One time we had to ask for a refund due to illness/hospitalisation., the refund was easy to sort.
12 January 2026
Unprompted review
Very easy to navigate with all…
Very easy to navigate with all information needed
11 January 2026
Unprompted review
easy to book thanks
9 January 2026
Unprompted review
I've had reviews deleted, so I'm now wary of 9/10 scores
Pitchup is a great site to find and book campsites. But when they remove your negative reviews, you start to question the high scores that campsites have.
I still use the website as it's convenient, but I'm now wary of all the scores that are 9/10 and do research elsewhere about the campsites.
I've also started putting my negative reviews on other review sites where I know they won't be taken down.
One example of a deleted review is the one I gave to The Old Dairy Farm in Cropredy. This campsite states it has accessible facilities and it does not.
Firstly, although there is a ramp to the showers, the door to the showers itself is too narrow for a wheelchair and my friend couldn't shower during our stay. Secondly, there are two steps to the toilets, which my friend had to go up on her bum in order to use the toilets during our stay.
I've chosen this review as an example because needing accessible facilities isn't a choice and people will now carry on booking this campsite thinking they will be able to use all the facilities when they can't.
EDIT: I have updated this review in light of the response from Pitchup where they claim I said there were steps up to the shower. I did not. There was a ramp to the shower; the steps were to the toilets. The issue with the showers, as I stated in my unedited review, was that the door was too narrow for a wheelchair. To clarify, the door to the showers was narrower than a standard door.
1 December 2025
Unprompted review
Reply from Pitchup.com
Thank you for taking the time to share your experience and concerns. We appreciate how important this issue is, particularly when it comes to accessibility, and we are strongly committed to making it easier for customers to find sites that meet their individual needs. To support this, we have introduced dedicated accessibility filters across Pitchup, and in the past year alone, around 1,700 sites have added accessibility information to their listings to help customers make informed booking decisions.
We understand how frustrating it can feel to see a review removed, especially when you’ve taken the time to leave honest feedback with the intention of helping others. We want to reassure you that reviews on Pitchup are published immediately after submission. However, if a campsite raises an objection, the review may be temporarily paused while we carefully investigate the matter in line with the UK Competition and Markets Authority (CMA) guidance.
We rarely remove reviews; only around 5% of total reviews submitted by customers that breach our review guidelines or contain information that is found to be inaccurate are removed. In the example you mentioned, the campsite offered information that the specifics in the review regarding their accessible showers, particularly that they had steps to access, were not accurate. On that basis, the review was subject to removal.
We’d also like to clarify that every review on Pitchup is from a genuine customer. Reviews can only be left by people who have booked through Pitchup.com, and only via their confirmed booking. This ensures that all feedback on the site comes from real customers.
We fully agree that accurate accessibility information is crucial, and we recognise that accessible facilities are not a preference but a necessity. This is exactly why we take disputes around factual accuracy seriously and investigate them carefully when they arise.
While we understand your caution around review scores, we hope this helps explain how and why moderation decisions are made, and reassures you that reviews on Pitchup are handled with care, fairness, and regulatory guidance in mind. Thank you again for raising your concerns and for continuing to use Pitchup.
Easy to navigate the site
Easy to navigate the site. Various ways to look for what you are looking for. Easy to book. Lots of choices of sites. This is my number 1 stop when looking for a site, especially last minute.
29 December 2025
Unprompted review
the most straight forward booking…
the most straight forward booking system I've used
23 December 2025
Unprompted review
We have just got back from our 3 day…
We have just got back from our 3 day break with Cofton Holidays and we had a fantastic time and now we have book our 2nd break in 2 weeks time, can't wait to get back
14 December 2025
Unprompted review
Lovely Stay
Great host! Well maintained site, beautiful views with a running stream. Facilities are lovely and clean.
Peaceful!
13 December 2025
Unprompted review
First time booking
New where wanted to go for the first time and to book was extremely straight forward. Very pleased with whole booking process.
6 December 2025
Unprompted review
Definitely use again!!
Website was easy to use, I had such a smooth process, Phoebe was very helpful and made the experience easy going. Would recommend!
27 November 2025
Unprompted review
Quick and easy to book.
Quick and easy to book.
All descriptions with Pitchup so far have been accurate.
24 November 2025
Unprompted review
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