Aeroporto Galileo Galilei Reviews 

Shambolic on every level! Given there has been so many poor reviews I don’t expect things to improve anytime soon. A horrible airport to travel through with a young family with a disabled child. Huge, chaotic queues for security, dirty toilets, no where to sit, no crowd management at all.

Shite. Shite, Shite. Aw ful shite.

Security gates not working.
Toilets coverd in vomit.
Too many flights scheduled in a short space of time. Overcrowding and overheating.
Passengers pushing through security gates and climing over them unchecked. Alarms going off, but didn't matter as no staff were around anyway. Absolutely shambolic....
Maybe this level of chaos is tolerable for a Ryanair customer on a drunken stag do, but it is NOT what you want when travelling with a young family.

A truly terrible experience.much like a cattle market. Lack of seating and any facilities if this is italian hospitality the I'm afraid you can keep it. Possibly the worst airport I have been to and I have been to alot! THE PROBLEM IS THAT NO ONE CARES AND THERE WILL BE NO REPLY TO THIS REVIEW....?

Driver of shuttle bus to car park 4 long stay was verbally aggressive. At the car hire point he refused to open the doors for an Italian family, eventually trapping the wife with small children on the bus with the husband on the pavement. The Italian speaking husband had to insist on having the doors opened again whilst the driver argued with him. The wife and children were visibly upset. On arrival at long stay car park, another client had his surfboards by the back door ready to take them off. We asked the driver several times, politely in Italian to open the doors to take out the large boards easily from the rear door. Again three passengers were completely ignored. I exited the bus at the front and asked again to open the back doors. Again completely ignored by the driver. I complained to him that he had been rude and uncooperative at the first stop and was doing the same now. He didn't open the back doors forcing the passenger, Italian, to manoeuvre his large boards with difficulty through the bus. I told the driver he was rude and unprofessional. As I walked towatds my car he leapt out of the bus and screamed in Italian "F*** off back to England" I was several metres away at this point and he jumped out of the bus, extremely angry, posturing for a fight and jumping up and down. Three passengers returned to the bus telling him he was in the wrong and should calm down. He continued shouting swear words and profanities across the car park. Disgraceful behaviour, and shocking as a representative of the airport to people who have just arrived in Pisa. This all took place at approximately 14h30 on Tuesday 18th. The driver was a young slim man in his late 20s. Can you please let me know what action you will be taking to proceed this complaint? Thank you

We always like to leave sufficient time to allow for traffic, return car, stress free, before going air-side in plenty of time to pass through security. Knowing we would be early we prebooked the VIP departure lounge, allows 3 hours to relax, have a complimentary snack and a drink. Except Pisa airport only allow you through security 2.5 hours before flight departure, so you have to sit land side while you wait. Lounge access pointless as will only have around an hour to utilise the facility.

I had the worst experience from Pisa airport. All the toilets at the entrance were filthy with smell. Limited service and facilities there typically none after 8pm. Except McD and vending machines. Bad manners and incourteous airport staffs and security personnel. We were chased outside the building and got to wait in cold weather after their last flight first time my experience with the airport closure. Everything was great in Italy. Unfortunately sad and bad endings from the imperfection caused by PISA AIRPORT. By all means, I will avoid this airport in my next travelling coming to Italy and will advise others to avoid too. It made me think that I was not welcomed by Pisa airport management who is not so keen in their service.

You would think quite possibly the City of Pisa and indeed the Italian authorities would look at the obvious issues this airport has.

They do not appear to be able to deal with the passenger traffic … on the way in the passport control is limited to two booths and very slow. On the way out the passport control stamped a blank page in the middle of a spare page and not against your entry stamp within the passport. This in the end costs travellers with replacement passports, because of the way entry and exit stamps are placed.

Leaving via Pisa airport can only be said to be stressful and the sheer lack of space and seats for travellers is quite frankly disgraceful for an airport whose local community wish people to travel to and from Pisa. People sitting on the floor and standing in numbers because there were no available seats.

I last came here thirty years ago and chose to visit this time the sights in Pisa and the surrounding vicinity. I will be coming back to the Tuscany region, but will avoid Pisa airport.

The toilets are to say the least disgusting in the main terminal before you actually check in. At the one end the toilets were closed and when you went to the other end of the terminal they were dirty with toilet paper and other material on the floor and smelt of stale urine, they hadn’t been cleaned probably for some time. When I went back a short time later after the cleaner the litter on the floor had gone, but the disgusting urine smell in the toilets was still present, the floor hadn’t been cleaned with any disinfectant for sure. My wife went into the ladies toilets and along with another traveler looked into each cubicle and decided to wait for a cleaner toilet.

We did use a cafeteria before going through customs and the staff here epitomised what you would expect from people anywhere and they were really good.

Lucky if you find anyone around to help or someone around that know what to do to help. My luggage got lost and took about two hours to have some help.
Check in and security staff have big attitude issues, not a nice place to be honest!

Ryanair just shows why they are where they are. For me no organisation for priority and non priority at the airport. But still charges for the privilege. Hopefully my company never uses them again.

The worst airport in Europe. It drives people outside at night, even with small children in bad weather. A real disgust with Pisa as an airport. Consider seriously if you have an early morning flight. Inadequate staff.

Horrible airport security guard who literally threw insults at me after I asked if I could wait in the lounge which was before security. Was happy for the answer to be no, but completely not okay to insult like that

I bought 120 gramm Pistachio cream in Siena. I literally leaving my money in this stupid country. And they take it on the airport. Freaking pistacchio cream. This is nothing but cruel bad attutiude. They should be ashamed of themselves. Idoot peasents. It is literally writte on the wall it is only 100 ml not geamms. They stole my stuff.

Simply Awful Airport !
For an airport with such heavy footfall, this place is crap ! Too small, disorganised and outdated.
We flew out of here yesterday and it was an awful experience. From entry, the cafeteria was probably the most chaotic, slow airport establishment I’ve experienced. Absolutely no semblance of organisation. The arrivals hall was overcrowded, as was the departure area. Packed in like sardines in an area that was like an inferno with air conditioning that wasn’t on or didn’t exist. It was shambolic and a nice hour delay enhanced our terrible experience .
The icing on the cake was definitely the Transavia check in desk staff. It took us almost an hour to negotiate a queue that should have taken ten minutes. Other airlines check in staff were processing six or seven family groups to the one the lady at our desk was. I would estimate one travel group was taking over ten minutes simply to check in ! She clearly had no idea what she was doing, took an absolute eternity to check a passport and was obviously out of her depth. Middle aged lady with large glasses needs serious retraining or change of job. The worst of it was, she actually didn’t care one jot as she muddled through her day. Can only be described as utterly incompetent ! Bottom line is Pisa is up there in the top three of worst airports I have ever endured. When will these people realise customers actually provide their incomes and wealth to the locale and deserve to be treated with care and respect during their visit to the region. I will definitely avoid Pisa airport when planning future trips.

Italia is such a lovely country, and Pisa is such a lovely town.
Pisa Airport sucks -big time.
There is only 1 Gate-area for all flights, and not seats enough for everybody. Flew from Pisa yesterday with Ryan Air, and the gate-area was extremely crowded due to a Ryan crew strike. It was hot, we had no information and we we too many people in a small area.