Pirates Cave Chandlery Reviews 

589
•
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The delivery of the tin of varnish I bought from Pirates Cave Chandlery was very poor. I got the product 5 days after. However, the service was good, Jessica managed to get the product delivered t... See more

Rated 2 out of 5 stars

Ordered a automatic life jacket on a Friday but understand it wasn't getting dispatched till the Monday then it took 5 days to arrive, which was to late as we were away on holiday on the Friday mornin... See more

Rated 5 out of 5 stars

I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... See more

Rated 5 out of 5 stars

I have just recently taken up kayaking at the tender age of 68. Knowing little about the subject I looked online to find out where I could purchase a personal floatation device and found this excellen... See more

Company details

  1. Sailing Store

Information provided by various external sources

Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.


Contact info

3.7

Average

TrustScore 3.5 out of 5

589 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(589)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company.

Great company.
Quick delivery and fair prices.
I wish some other companies I deal with operated like this.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

Easy and quick to order

Easy and quick to order, very good price. I knew when the parcel would arrive. Very little packaging to dispose of.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

I don't give 5 star reviews lightly..

I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish their service, delivery and communication were exactly as it should be. Superb. Can see further transactions in the pipeline. One day all companies will handle customer service like this.

4 September 2020
Unprompted review

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