Pineflat Limited Reviews 8

TrustScore 2.5 out of 5

2.7

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Company details

  1. Property Management Company

Information provided by various external sources

Pineflat is London Residential Property and Block Management


Contact info

2.7

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Poor communication and substandard contractors

I’ve been a tenant in a Pineflat managed property for over five years and my experience has been poor. David’s communication is poor and slow, with important messages frequently forwarded days or even a week late, by which point they are no longer relevant. Contractors arranged by Pineflat have repeatedly done substandard work. While this is not a major issue for me as a tenant, as a property owner myself I would not use Pineflat to manage my own property.

1 January 2026
Unprompted review
Pineflat Limited logo

Reply from Pineflat Limited

Thank you for taking the time to leave a review. We’re sorry to hear that you feel let down.

Pineflat manages a wide range of properties, each with different specifications, constraints, and landlord instructions. What we are able to do in any given situation is often determined by the permissions and arrangements agreed with each landlord.

As your review is anonymous and we do not know which property it refers to, it is difficult for us to respond to the specific points you’ve raised.

For flats in blocks not managed by us, and for issues concerning communal areas and services, we rely entirely on the external block management company. Our control over matters such as lift breakdowns, communal gate failures, or wider estate management is limited, and we can only share the information provided to us. We are sorry if communication around these matters fell short of your expectations.

Regarding repairs within flats, each landlord has their own preferred contractors and instructions, which we must follow. We monitor all work and regularly review performance based on tenant feedback. While we strive for the highest standards, we acknowledge that issues can occasionally occur, and we are sorry if our service did not meet your expectations.

We appreciate your feedback and would welcome the opportunity to discuss your concerns directly so that we can look into them properly.

— Pineflat Ltd

Rated 5 out of 5 stars

Excellent managing agents

PineFlat were the managing agents for my apartment in London for 20 years, and during that time did an excellent job. They did an excellent job at finding tenants, collecting rent, maintaining the property, and handling multiple issues and disputes in a diplomatic and calm manner. Very happy to recommend them

1 December 2022
Unprompted review
Rated 5 out of 5 stars

SABINE @ PINEFLAT LTD

Our block was self managed and we did it well from our the onset with the assistance of Management Companies. In March 2014 we felt it needed to step up in Management as Owners were changing and voluntary work was falling on the Same shoulders.
Pineflat we’re approached as others were.
However Sabine & Pineflat’s Professionalism outshone “The Others”.
Sabine & Pineflat got the Management Contract and have taken Our Property Beyond the Norm of Management.
Sabine is Always on hand and Nothing is Too Much Trouble. That’s important in todays Mandatory Regulations and Big
“World of Accountability”
Thank you Sabine-John

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Great people, perfect services

I have been using Pineflat services over the years and I always appreciate their friendliness, professionalism and dedication to client satisfaction. Great people, perfect services!

18 January 2018
Unprompted review
Rated 5 out of 5 stars

A reliable and helpful agency

I was a tenant of Pineflat Ltd for 6.5 years and would highly recommend them to anyone. They were very easy to work with and Sabine was consistently reasonable and quick to respond.

18 January 2018
Unprompted review
Rated 5 out of 5 stars

Pineflat Limited have been excellent - highly recommend using them.

I have been using Pineflat Limited for the last year, all the staff are very friendly and helpful. When I was searching for new tenants, Pineflat Limited made this process quick and easy and made sure that the details on the flat were constantly updated. Since the tenants moved in if I had any queries or issues then getting in contact with Pineflat Limited couldn't be easier and even if it couldn't be sorted out there and then, the staff would always keep me updated. I would definitely recommend Pineflat Limited to friends and family.

17 January 2018
Unprompted review
Rated 5 out of 5 stars

Ashworth Group have worked with Pine Flat for well …

Ashworth Group have worked with Pine Flat for well over 10 years now.
During this time, we have found them to be consistent and professional. They manage a modest portfolio, which is handled with care and attention.
As a contractor, servicing their Inventory and Cleaning requirements, we have always found them to be forthright with payments and information relating to the bookings.

Our usual point of contact during this period has been 'Sabine' who is extremely professional. We would go as far to say that she is an asset to the company. Her colleague Adriana is also wonderful to deal with.

In this day and age, taking in to consideration the competition out there, companies must show a higher level of professionalism from start to finish. The client really must come first. We believe Pine Flat delivers this service, and has done for many years!

16 January 2018
Unprompted review

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