Pineapple Island Reviews 

4,114
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting the unique and well-made jewelry. Many appreciate the prompt delivery service, with orders arriving quickly and often beautifully packaged, sometimes including a thoughtful handwritten note. The overall service is frequently described as excellent, making the purchasing experience a pleasure for many. However, some people mentioned occasional issues with delivery, such as items getting lost in the post or taking a while to arrive. A few other people also felt that a product broke unexpectedly, though they noted the company's good resolution of such issues with replacements and gifts.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the beautiful craftsmanship and... See more

Service

Consumers find service to be positive, with many reviewers describing it as great, excellent, and very good.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction and an intention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautifully made products. Prompt delivery and fabulous customer service. I was accidentally sent an anklet as part of my order when it should have been a bracelet. Jemma replied to my email s... See more

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

Really good website with plenty of choice my delivery was prompt and beautifully packaged with a hand written note inside The bracelets I ordered are really lovely quite unusual and great for summ... See more

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more


Company details

  1. Jewelry Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Designer
  6. Online Marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,114)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely items

Lovely items, thanks so much

31 October 2025
Pineapple Island logo

Reply from Pineapple Island

Hi Caroline, thank you for your review. I’m really glad you’re happy with what you ordered! xx

Rated 5 out of 5 stars

LOVE LOVE LOVE 🤍

Absolutely made up with my purchase the quality and look is amazing I’ve told everybody about Pineapple Island I love it 🌟🌟🌟🌟🌟

24 October 2025
Pineapple Island logo

Reply from Pineapple Island

Ah, thank you so much, Stacy! This absolutely made our day. We're so happy you love your jewellery and have been spreading the word, that means the world to us. Thanks for all the love and support 🤍 xx

Rated 5 out of 5 stars

A excellent company

Very excellent and helpful company and service

22 October 2025
Pineapple Island logo

Reply from Pineapple Island

Thanks so much, Amanda! We're really glad to hear you had a good experience with us. It means a lot that you took the time to leave a review and share your kind words 💛 :) xx

Rated 5 out of 5 stars

I absolutely love their jewellery I…

I absolutely love their jewellery I have gotten some for Christmas presents. They came in very quick time and they were clearly packaged with care, there was even a hand written letter which was a lovely surprise! I can only say positive things about them ☺️. I have bought jewellery in the past in Cornwall and it has held very well. Thank you very much!

30 October 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Thanks so much for your kind words! We're really happy you loved your order and that it arrived nice and quickly. Thank you for supporting our small business and for spreading the Pineapple Island love 💛 xx

Rated 5 out of 5 stars

Pretty

My daughter loves this jewellery. Great value and such pretty pieces.

17 September 2025
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your kind words. I’m so glad your daughter is enjoying the jewellery, that really makes my day!

Alice 🌸

Rated 5 out of 5 stars

Luv pinapple island 🏝

I love the jewellery, and the packaging is soo cute 😍

18 September 2025
Pineapple Island logo

Reply from Pineapple Island

Thank you Florence, that’s so lovely to hear. I’m really glad you love the jewellery and the packaging too, we put a lot of thought into the little details. Your support means a lot.

Alice 🌸

Rated 5 out of 5 stars

Lovely beaded bracelet.

Ordered a lovely bracelet and was exactly what I wanted. Very delicate but well made. Took a while to come.

22 August 2025
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your review. Sorry to hear it took a little longer to arrive, but I’m happy it made it to you safely in the end.

Alice 🌸

Rated 1 out of 5 stars
Pineapple Island logo

Reply from Pineapple Island

Hi Aishea,

I’m really sorry to hear the colour has faded on your rings and bracelet. It may be a faulty finish and we’ll make it right.

Please email your order number and a quick photo to retail@pineapple-island.com
so we can arrange a replacement or refund straight away.

Thanks for flagging this so we can fix it for you.

Alice x

Rated 5 out of 5 stars

Quick delivery and love their…

Quick delivery and love their jewellery. Bought a few items from them. I sure ill be back. Thank you

21 August 2025
Pineapple Island logo

Reply from Pineapple Island

Thank you Marie, I’m so happy to hear you’re enjoying the jewellery and that you’ve come back for more pieces. We'd love to see you again soon!

Alice 🌸

Rated 5 out of 5 stars

Lovely company 🥰 fab choices

Lovely company 🥰 fab choices, beautiful bracelets, amazing prices 👌 regular feedback and tracking updates, from people who obviously care about their customers 🙂 Karen R/Royston. X

19 August 2025
Pineapple Island logo

Reply from Pineapple Island

Hi Karen,

Thank you so much for your lovely words. We really do care about making each order feel special, so it’s wonderful to hear this came across.

Alice 🌸 x

Rated 5 out of 5 stars

Good products

Good products, excellent quality

18 August 2025
Pineapple Island logo

Reply from Pineapple Island

Thank you for your kind words. We really appreciate you taking the time to share a review!

Alice x

Rated 5 out of 5 stars

Beautiful dainty bracelets

Beautiful dainty bracelets. Quick delivery. A pleasure to buy from. Well recommended. Thank you *****

18 August 2025
Pineapple Island logo

Reply from Pineapple Island

Hi Paula,

Thank you so much for your lovely review. I’m so happy to hear you love the bracelets and that your order arrived quickly! Hopefully we will see you shopping with us again soon.

Alice xx

Rated 5 out of 5 stars

Beautiful Shell Ankle Bracelet Also…

Beautiful Shell Ankle Bracelet Also Bought My Friend One For Her Birthday She Loved It 😍

18 August 2025
Pineapple Island logo

Reply from Pineapple Island

That’s so lovely to hear. I’m glad you’re enjoying your shell anklet and even happier your friend loved hers too. What a perfect gift! Thank you for sharing this with us.

Alice x

Rated 5 out of 5 stars

Loved my anklets

Fantastic service, beautiful bracelets and anklets and great quality! So lovely will definitely buy some more, great value too

13 August 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

So happy to hear you love your anklets and bracelets! Can’t wait to have you back for more.

Alice xx

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