The waiting time was longer than expected even after taking into considerations COVID. It took more than 3 months for the parcel to arrive. Merchandiser refused to give refund and cancelled it desp... See more
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high quality, professional headset. no problems with adjustment behind head, stays in place, fit right out of the box.clean,clear sound both in the cockpit and when used for other sound applicactions... See more
I ordered a bracelet June 2018. It never arrived and after constantly emailing to question where it was or why it never arrived I got no response and still to date I have not received it nor did I r... See more
Item was extremely poor quality flag and name was only a transfer in pictures lt was stitched colours were vibrant.... colours were terrible poor quality.. delivery was slow and customer service was... See more
Company replied
Company details
Information provided by various external sources
Airline Pilot Book Pilot Training Flight Simulator How to become an airline pilot Pilot Book Pilot Course Pilot School Pilot Aviation How to Pilot Professional
Contact info
United Kingdom
- www.piloteyesstore.com
I purchased a gift during the pandemic…
I purchased a gift during the pandemic and I got it in perfect conditions and in time I expected... lloking forward to purchase again soon!
6 April 2021
This website is super disappointing…
This website is super disappointing online shop.
I ordered 2 items on March 5th.and it supposed to arrived within 3-7 days as it mentioned on their website .So on March 15, I emailed them and informed them that I didn't receive my order after 10 days. So after 2 days they replied with tracking number !!!!! It is April 4th , and I didn't receive my order yet, and the tracking no. said it is in SHANGHAI still !!!!! MEANS 30 DAYS
I will never ever purchase from this website.
4 April 2021
Unprompted review
Big surprise
I was really excited about the products I ordered and sincerely in a hurry to get them.
I first received my 2 sweats : B747 and A350 with 2 face masks and was amazed by their quality.
And then came my watches and I was really satisfied by their quality.
30 March 2021
Unprompted review
Turned finger green
I bought two rings from here for my daughter’s Christmas. They both tarnished and turned her finger grew within a week. They are not 925 silver or even stainless.
2 March 2021
I ordered first
I ordered first, everything was fine. I am thinking of another order. Thank you.
19 February 2021
Very poor
Very poor. I ordered the watch on Nov 7, 2019. It took almost over a month to arrive. It was defective. I was told I needed to mail it back for refund or replacement, the cost was almost the price of the watch. I did mail it, and now it is Feb 9, and I hav enot seen a replacement. This is a lousy process and poor service.
You answer is condescending. I can read and sent the watch using a trackable process as instructed. Here is your last sentence to me today "No problem at all.
The package will never return back, and there will be no refund for you ever."
Are you listening to yourself. I still demand a refund.
9 February 2021
Reply from Pilot Eyes Store (Aviation Shop)
The watch was actually not defected. It was in mint condition, and you simply wanted to ship it back to us for refund, which is perfectly fine. We provided the return address, and we warned the customer about make sure to send it back to us with trackable / registered way. The way he sent doesn't provide a tracking information and got stuck at customs since 2 months.. How can we refund if we don't receive the package? Next time please do read the instructions. Thanks.
Product OK, delivery late due to corona
Product OK, delivery late due to corona. In a conversation with a representative we disagreed what would be acceptable, concerning delivery time.
8 February 2021
Item was extremely poor quality flag…
Item was extremely poor quality flag and name was only a transfer in pictures lt was stitched colours were vibrant.... colours were terrible poor quality.. delivery was slow and customer service was non existence.. no help would never buy again
6 February 2021
Reply from Pilot Eyes Store (Aviation Shop)
Dear Sharon,
I went through your order order, and found out that your package was delivered in 20 days after ordering. We promise to ship within 3-7 business days, and deliver to your country in 7-15 days after shipping. This was delivered much faster.
I also checked our e-mails to find a conversation between you and our customer support, guess what, there is no communication, yet you complain here saying "customer service was non existence".. I am having hard time understand you.
Thanks
I am getting fed up with this company
I am getting fed up with this company. Back last year I tried to purchase an iPad case when it arrived it was in such terrible condition I sent it back the company refused I refund they would not listen to me Nathan sent another one out which I duly sent back as well I complain to my credit card company they still haven’t refunded me and I keep pestering me. Don’t use this company ever
4 February 2021
Reply from Pilot Eyes Store (Aviation Shop)
Hello there,
There was a printing error, and we accepted this error. Then we offered to send you a new one in mint condition for free of charge, and we delivered a new one in 15 days as promised. You were so eager to return this back, which you did with the cheapest way of shipping. You didn't even provide a tracking number for the package you sent, only a receipt showing that you shipped something to somewhere for some fee.. There was not even an address! Very unfair review.
This website is just a scam
This website is just a scam, I’m not one to write reviews or even send complaints but wow this one just takes the cake. If I could give y’all zero stars I would. Ordered back in October NEVER received my item. Sent an email out to customer service and got the most unprofessional and passive aggressive response. They told me to contact USPS and USPS said that I should consult with the seller and ask for a refund. After contacting customer service they straight up told me I lied and that USPS would never say that so I sent a follow up reply with screenshots of the original USPS email. Then, they said they’d send me a replacement and would send me tracking info it is now a NEW YEAR and nothing. I emailed customer service again and got a bratty response saying that they “loved” reading my nasty email during the Christmas holidays. Anyways, I still have not received my package they literally STOLE my money and have THE MOST UNPLEASANT and UNPROFESSIONAL customer care I have ever seen. Working in customer service myself I understand frustration but this is beyond disgusting
31 January 2021
Tracking packages shipping from China…
Tracking packages shipping from China isn't always easy, but finally 2 packages arrived, well and safe.
31 January 2021
Unprompted review
Do NOT order here
Do NOT order here. I did an order here and never received the items. Complained several times, but not help at all and never seen my money again.
16 January 2021
I got such a nice cover but it took…
I got such a nice cover but it took really long than I expected. The service is very nice
15 January 2021
Unprompted review
Reply from Pilot Eyes Store (Aviation Shop)
Hello there,
We couldn't understand this feedback, if it is too expensive, what did you order in the first place? And why did you bother leaving a feedback?
We will report you to Trustpilot.
Thanks.
Product was great
Product was great! Even when there was a shipping issue - it was resolved quickly. Thank you!
2 January 2021
Unprompted review
It was an excellent service
It was an excellent service, the product arrived on time
31 December 2020
Unprompted review
Excellent goods and fast strumenti...
Excellent goods and fast strumenti...
Many thanks
30 December 2020
First order, very satisfied
It was my first order with this company, and I am very satisfied not only with the quality of the products received, but also on the timely delivery
I will therefore again shop with Pilot Eyes Store and recommend without a doubt.
29 December 2020
A little bit longer period to get a…
A little bit longer period to get a pack but Christmas time was a limiting factor. Goods arrived the 24th of DEC. Right on time 👍👍👍. Everything as ordered. Very well done PilotEyes. Merry Christmas 🎄🧑✈️🎁❄️
Captain Jakub
24 December 2020
Unprompted review
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