Piglet's Pantry Reviews 

998
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and delicious taste of the products, often highlighting the freshness and variety of items. Many people appreciate the thoughtful and secure packaging, ensuring food arrives perfectly. Reviewers also found the ordering process easy and straightforward, with many expressing satisfaction with the overall service and their intention to reorder. However, some customers also noted challenges with the delivery service, experiencing late or failed deliveries, sometimes due to incorrect information or external carriers. A few other people also felt that the online ordering process could be problematic, encountering website issues or difficulties with payment and order confirmation. Additionally, a small portion of people were dissatisfied with the product, finding some items unpalatable or not meeting expectations regarding size or flavor.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the delicious taste, generous portions, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as delicious, fresh,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many expressing satisfaction with timely arrivals, good... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction and a desire to reorder,... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the great service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

998 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(998)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality food, Birthday gift.

I received the afternoon tea box as a birthday gift,it arrived when stated so excellent delivery. The box was lovely and packed perfectly,everything looked just like the photos,ice packs at the bottom kept the food fresh.The food was exceptional quality,everything was tasty and top quality.
I would highly recommend this company for a treat or a gift.
Very happy recipient.

3 September 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted the afternoon tea box made such a lovely birthday gift. It’s great to hear you enjoyed the quality and presentation, we appreciate your recommendation!

Rated 5 out of 5 stars

Vegetarian afternoon tea for two

The vegetarian afternoon tea I ordered for my sister-in-law’s birthday treat was wonderful. Your service was excellent, delivery date was spot on, and the tea hamper’s contents were exquisite.

8 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased the afternoon tea made your sister-in-law’s birthday special and that you enjoyed the hamper.

Rated 2 out of 5 stars

Disappointing, let down by delivery

Was very much looking forward to my afternoon tea for 1. Firstly my chosen date wasn't achieved, which I know isn't guaranteed but still not a great start. Then the delivery person decided to leave safe in my "porch" but I don't have a porch, just a small overhang above the door. As the weather was dreadful if was effectively left outside. Also didn't follow "this way up" instructions so the box was left on it's side. This meant the cool packs didn't sit under the food for quite some time before I returned home. The food inside was nice but feel it would've been better if it had stay on the cool packs not slumped on it's side. I had no option to advise of a safe place like I do with other couriers. Let down by delivery courier! Wouldn't use again on this basis.

27 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We’re really sorry the delivery experience let you down and that it impacted your afternoon tea. We’ll share your comments with DHL to help improve service. We’re glad you enjoyed the food itself, and we appreciate you taking the time to let us know.

Rated 1 out of 5 stars

Didn't get the food.

We have no idea whether the food was good or not because the delivery didn't happen. First there must have been problems with the website as some of the information put in went missing and they had to ring me to find out which delivery day I wanted. DHL had the address but not the individual flat number even though I had put that in. They had our email address and telephone number, but no one bothered to make any effort to deliver. We asked for it to be redelivered, and they put it in the system for Monday. Didn't arrive. Then Tuesday. Still didn't arrive. They have now said Thursday, but the food would be completely spoiled by then. Probably eaten by the DHL people by now.
I thought it would be a good idea to alert Piglet's Pantry but as others have said, they were very condescending and unhelpful. Originally I thought I won't be using them again if they are using DHL, but their attitude after contacting them has put me off ever using them again, which is a shame as we had previously had a good service from Piglet's Pantry.

3 September 2025
Unprompted review
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Reply from Piglet's Pantry

We’re sorry to hear about your experience. After reviewing your order, we can confirm the flat/house number was not provided on the delivery details. We send multiple confirmation emails asking customers to check this information, as couriers cannot deliver perishable items without complete addresses.
We understand your frustration, but in this case the issue was due to missing details at checkout.

Rated 5 out of 5 stars

Bought the afternoon tea for 4 as a…

Bought the afternoon tea for 4 as a birthday treat. It arrived in good time and the recipient was delighted- said there was enough food to last till the next birthday :-)

Excellent experience and product and would definitely recommend

29 August 2025
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted to hear the afternoon tea was enjoyed. We truly appreciate your recommendation and look forward to treating you again soon.

Rated 5 out of 5 stars

I had a surprise delivery of an…

I had a surprise delivery of an afternoon tea for 2. This was a thank you from a very generous relative.
It arrived in a very well insulated box with ice bags to keep the wonderful goodies really fresh. Everything supplied was exceedingly delicious. I would definitely recommend Piglets Pantry. A huge thank you to everyone involved. I would give 10 stars if could.

27 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you enjoyed your afternoon tea and truly appreciate your kind words.

Rated 5 out of 5 stars

Gifted afternoon tea

We received our afternoon tea box as a gift and we were really impressed. Lovely cakes, fluffy scones and tasty, substantial sausage rolls and scotch eggs. In my opinion the quiches could have been cheesier but that’s minor and personal taste I guess.

22 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re delighted you enjoyed the afternoon tea, we’ll pass your feedback onto our team.

Rated 5 out of 5 stars

A very special treat

We have just enjoyed a wonderful treat with the Vegetarian Afternoon Tea. All the contents were delicious but especially the savoury ones. Everything arrived safely and in good cool condition. I would especially like to thank the ordering team as I had trouble booking it with a voucher from buyagift, which didn't work. However the lovely people at Piglets Pantry sorted everything with no fuss and were so friendly and organised. I will certainly be using you again and have told all my friends and family about the experience. Well done and thank you.

8 August 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted you enjoyed the Afternoon tea, and our team will be thrilled to hear your kind words about the ordering experience. We look forward to your next order!

Rated 5 out of 5 stars

Lovely food.

Lovely food.

29 July 2025
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Reply from Piglet's Pantry

Thank you for your review! Glad you enjoyed the food.

Rated 2 out of 5 stars

Boxed up lovey but very disappointing…

Boxed up lovey but very disappointing inside unfortunately the only delicious thing for me were the scones with jam and cream

29 July 2025
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Reply from Piglet's Pantry

Thank you for your feedback. We're sorry to hear some of the items didn’t meet your expectations, but glad you enjoyed the scones. We’ll review this to improve for next time.

Rated 5 out of 5 stars

Great experience

Great experience, reliable delivery and great food

29 July 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thanks for your review! We’re thrilled you enjoyed the food and service, we can’t wait to serve you again.

Rated 5 out of 5 stars

Excellent gift

Excellent gift. So well-presented, in lovely packaging - real attention to detail. Generous portions and, although I didn’t try them myself, recipients said the products were delicious.

29 July 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thanks so much for your feedback! We’re delighted the recipients enjoyed the treats!

Rated 4 out of 5 stars

Picnic afternoon tea

Came at the end of the day, packed well and ready for our next day picnic, plenty of tasty food. Not sure about cold pies though

30 July 2025
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Reply from Piglet's Pantry

Thank you for your review. We're glad you enjoyed the tasty food, we recommend reheating the pies for the best flavour!

Rated 5 out of 5 stars

Delicious

I have used Piglets Pantry a few times now. The products are always well packaged and very fresh. Everyone that has received a hamper have been absolutely delighted. They say the pastry and the scones are the best they have had. Would throughly recommend.

29 July 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your continued support and wonderful recommendation! We’re thrilled to hear everyone has enjoyed the hampers.

Rated 1 out of 5 stars

Afternoon tea

For the money I paid through buyagift it was very poor value for what I received. It’s the worst afternoon tea I have ever had!

30 July 2025
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Reply from Piglet's Pantry

Thank you for your feedback, we're sorry to hear you were disappointed. We always aim to offer good value and a quality experience, so it's unfortunate this fell short for you. Your comments have been noted and will be reviewed by our team.

Rated 5 out of 5 stars

Brilliant afternoon tea- I was really…

Brilliant afternoon tea- I was really impressed with the quality of the food. My dad was delighted with it and I would definitely buy again for a gift!

29 July 2025
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Reply from Piglet's Pantry

Thank you for your lovely review! We're so happy your dad enjoyed the afternoon tea and appreciate your recommendation. Hope to serve you again soon!

Rated 5 out of 5 stars

Our afternoon tea was delivered when we…

Our afternoon tea was delivered when we arranged it the food was fresh and delicious the sausage rolls, were really nice as everything was I can't fault it

29 July 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback! We're delighted you enjoyed the afternoon tea. We appreciate your kind words!

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