Piglet's Pantry Reviews 

1,020
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delicious food quality, noting generous portions of sausage rolls, scones, and cakes that taste wonderful. People also appreciate the attractive packaging that keeps items fresh and cool during transit. Many consumers mention that buying gifts for friends and family brings great satisfaction. Some reviewers were not happy with delivery problems, noting instances where packages failed to arrive on time. A few other people also felt that the online ordering process can be frustrating and complicated to complete. Others experienced issues with customer support when trying to resolve these unexpected delivery mishaps.

What people talk about most

Product

Consumers find product to bring great satisfaction, frequently praising the delicious and fresh afternoon tea... See more

Delivery service

Customers had ambiguous experiences with delivery service as many reviewers praised prompt arrivals and... See more

Order

Reviewers highlight mixed experiences regarding the order process, with many customers praising the delicious... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied

Rated 5 out of 5 stars

I was bought a voucher for Piglet’s Pantry for Christmas. Ordering was easy and communication was excellent. My Afternoon Tea arrived on time, my only gripe was the delivery driver dumped the box... See more

Rated 5 out of 5 stars

I spoke to a lady called Laura today regarding an issue with a voucher for afternoon tea ordered through buyagift.com (who were awful to deal with). Laura of piglets pantry though was really friend... See more

Company replied


Company details

  1. Bakery
  2. also in
  3. Catering Food and Drink Supplier
  4. Food Manufacturer
  5. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,020)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value , variety, freshness and taste

We had the Tea for Two sent to as a gift some time ago but we still think about it. There was sufficient quality cakes and savories to last us for three tea times for two. Everything was so fresh and tasty and great variety. Fantastic packaging, everything arrived intact . The pastry on the sausage rolls still flaky. Excellent value now we know the price and would not hesitate to recommend

2 June 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for the lovely feedback. We really appreciate it. Thank you for your order. We are so pleased you enjoyed it!

Rated 2 out of 5 stars

Do not recommend …

I ordered some cookies as I was gifted a buy a gift voucher and decided to order some cookies ready for my birthday. When purchasing I thought they were expensive £35 for 6 cookies. I had to pay postage on top.
They did arrive on the day they were supposed to and we’re wrapped in a big box with a cool pack, however they were put together in the box on top/next to each other so they were stuck together. For £35+ I would definitely not recommend purchasing from this company.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

So was given a voucher as a gift

So was given a voucher as a gift. Tried to redeem it, wasn’t accepting it. Emailed them with voucher and asked for it to be delivered today. Baring in mind I am panders to their email straight away, taken a week for them to respond asking if the email had been dealt with! Guessing no delivery today! From reading other reviews I doubt I will ever receive it. It was meant to be apart of a special birthday present!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Received an afternoon tea for me and my…

Received an afternoon tea for me and my husband it was truly scrumptious lovely big sausage rolls scotch eggs quiches scones with jam and cream a 4 individual cake everything was top notch. Thanks.

10 February 2026
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for the lovely feedback and for your order. We are so pleased you enjoyed it!

Rated 1 out of 5 stars

Shocking company

Shocking company
Can’t pay it’s staff.claims they have no money want staff to come in and work for nothing.
To all the suppliers out there don’t use them ,.until they pay there staff

3 February 2026
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY AMAZING!!!

ABSOLUTELY AMAZING!!!
Quality of food💯
Quantity 💯
Delivery 💯
Highly recommend and we shall be ordering again. Thank you

1 February 2026
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

We really appreciate the lovely feedback. Thank you for your order. We are so pleased you enjoyed it!

Rated 1 out of 5 stars

Delivery

Ordered to be delivered over a week ago for today and It Hasn't turned up for a suprise I was hoping and will be delivered a day late not good at all very disappointed won't be ordering again.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Piglet’s Pantry is the worst company I…

Piglet’s Pantry is the worst company I have worked for.
There were ongoing issues with wages and communication. As a zero-hours worker, I completed shifts and was later informed on payday that the company could not meet payroll.

Staff were told in writing that Piglet’s Pantry is insolvent and expected to enter an insolvency process. This information was only shared after work had already been completed, leaving staff unpaid with no prior warning.

Despite benefitting from staff labour, wages were not paid and responsibility was deflected elsewhere. The timing, lack of transparency, and handling of this situation caused unnecessary distress to workers who relied on this income.

I am still owed wages for work completed. I would strongly advise anyone considering working for or partnering with this company to proceed with caution.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Unfair

I worked for them for over 2 years and now they're saying they don't have enough money to pay any of the staff that worked for them at Portsmouth football club, for the whole of December and January.

4 February 2026
Unprompted review
Rated 3 out of 5 stars

great food but shocking website

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order through. Also, there are pink boxes with pink writing on and I have absolutely no idea what they say, you can't see the text.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Unable to use voucher purchased

I had purchased a voucher through Groupon. Unfortunately Piglets Pantry website does not work. Each time I tried to place an order there was a different problem. PP acknowledged there were problems but did not extend expiry date. On the final attempt I received a message indicating voucher expired even though it was within expiry date. Unable to contact PP by phone.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

I have had the privilege of buying from…

I have had the privilege of buying from Pickett pantry twice and I must say their products are outstanding. The surface from the team has been helpful and supportive but the products themselves are to a very high standard. I would highly recommend this company.

19 January 2026
Rated 5 out of 5 stars

Fantastic Afternoon Tea

I was bought a voucher for Piglet’s Pantry for Christmas.
Ordering was easy and communication was excellent.
My Afternoon Tea arrived on time, my only gripe was the delivery driver dumped the box on the doorstep in a puddle in the rain! Luckily I was keeping a watch for it and was able to retrieve the box quickly.
My Afternoon Teas was perfect, the food was delicious, the Scotch eggs, sausage rolls, scones, quiches and cakes tasted wonderful. I would certainly order again.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

It was an excellant gift

It was an excellant gift . Huge sausage rolls and scotch eggs and mini quiche. 4 very tasty slices of cake and two buttery scones with clotted cream and individual jams, nearly forgot 2 x Breakfast Tea bags ! Lovely presentation.

21 January 2026
Rated 2 out of 5 stars

None of the contents were very special…

None of the contents were very special - stale and unappetising particularly the quiche. Extremely disappointing.

19 January 2026
Piglet's Pantry logo

Reply from Piglet's Pantry

We’re really sorry to hear about your experience, that’s certainly not what we aim for. We make all of our items fresh, so we’re disappointed to hear they came across as stale or unappetising, especially the quiche. We appreciate you flagging it and will be looking into this with the team to make sure our usual standards are being met. Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

*The website was easy to navigate

*The website was easy to navigate
*The options were varied
*Afternoon tea was delivered on the correct day
*The food was well presented and very flavoursome
WOULD DEFINITELY USE PIGLET’S PANTRY AGAIN

19 January 2026
Rated 5 out of 5 stars

100% Would recommend

This was the second time I’ve placed and order and it’s been an amazing gift and the recipient has been thrilled with the contents. The only downside is that I’m coeliac so can’t for myself. Would highly recommend as everything from start of order to delivery has been exceptional

19 January 2026

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