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PIECES Online Shop Reviews 3,405

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TrustScore 4.5 out of 5

4.3

Women's Clothing Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their good quality, stylish designs, and value, especially when purchased during sales. Many people appreciate the excellent service, highlighting friendly and helpful staff, and the swift, efficient delivery of their orders. Consumers are particularly satisfied with the accuracy of product descriptions and the overall positive purchasing experience. However, some customers also noted issues with their orders, including receiving incorrect items or being charged incorrectly. A few people mentioned discrepancies between online product descriptions and the actual items received, such as material composition. There were also occasional complaints about delivery experiences, with some reviewers reporting delays or problems with the delivery process.

What people talk about most

Product

Reviewers mention positive feedback about product quality and appearance. Many customers are pleased with the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and quick delivery,... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of items, noting that... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the fast delivery... See more

Service

Users describe positive interactions with service. Customers consistently praise the swift, efficient, and... See more

Based on these reviews

Rated 4 out of 5 stars

I checked the size quite and ordered 2 jumpers, however when they arrived they were both approx 10cm larger than the size guide said they would be. I used a tape measure and took photos of them to pr... See more

Company replied

Rated 5 out of 5 stars

I was worried I had left it too late to receive my order for Christmas but it came very promptly. Also you had a size guide and recommended that you should order the item in a larger size. This was r... See more

Rated 5 out of 5 stars

Lovely bag, goid quality, similar to Uniqlo but material is a bit thicker and more stiff. I'm very pleased with my purchase.

Rated 5 out of 5 stars

Fantastic shopping experience. The suit is bought was lovely. I ordered 2 for sizes. The return process was straightforward and they refunded me the same day as they confirmed the refund.

Company details

  1. Women's Clothing Store

About PIECES Online Shop

Information provided by various external sources

At PIECES, we are dedicated to helping independent young women create and complete their look with perfect essential basics, and we work hard every day to adapt to and create new fashion trends, making hero products as we move forward.  Products that every girl must have in her wardrobe. We value our modern simplicity and celebrate our Scandinavian legacy with collections that are contemporary, simple and easy to wear. In a world where choices are ample, we wish to inspire our customers and make shopping instant, easy and fun.

If you would like to get in touch with our customer service, please go to:

pieces.com/contact

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Flawless and quick!

The order was processed and sent super quickly. I ordered some more clothes to try and eventually send them back, but they were all beautiful so I kept all of them.

10 April 2026
Rated 3 out of 5 stars

Delivered on wrong address

No 5 because the courrier did not deliver on the right address and I did not get any answer from your client service.
I drove myself to the wrong deliverypoint to get my order.

30 March 2026
PIECES Online Shop logo

Reply from PIECES Online Shop

Dear Freya,

Thank you for taking the time to leave a review.

Our apologies to hear your order was delivered to a different delivery point! Unfortunately this can happen due to high inflow of packages a delivery point can get. If they are full Bpost is forced to deliver your parcel to the nearest available location.

If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.

We apologise for the inconvenience and thank you for your patience!

Kind regards,
BESTSELLER online shops
Customer Service

Rated 3 out of 5 stars

Really comfy shirts

Ine of the shirts had an orange spot on it but I still love the shirts

7 March 2026
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Reply from PIECES Online Shop

Hi Nicoline,

Thank you for your review.

We're really glad to hear that you love the shirts.

We're sorry to hear that one of them had an orange spot on it — that’s certainly not the experience we want for our customers. 

Please feel free to contact our customer support team so we can look into this and help resolve it for you.

Thank you again for your feedback and for sharing your experience with us!

Kind regards,

BESTSELLER online shop
Customer Operations

Rated 1 out of 5 stars

Wrong item

Wrong item. The package had my name. But the inside was to another customer

12 February 2026
PIECES Online Shop logo

Reply from PIECES Online Shop

Hi Christina,

Thank you very much for taking the time to leave a review.

We are sorry to hear that you received a wrong item. We believe it is important that you have a positive shopping experience and are committed to improving this.

We would therefore like to help you further. We kindly ask you to contact us by e-mail or via the chat service. You can find our contact details and opening hours in our helpdesk.

We hope to be able to assist you urgently.

Kind regards,

BESTSELLER online shop
Customer Operations

Rated 5 out of 5 stars

Great top

From ordering my item, it was delivered in a timely manner, and very happy with what I received.

29 January 2026

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