Wrong reference send and no return
After taking a long time, they sent the part with the wrong reference, I had to buy it from another store, and now they don't accept the return. They say they only accept exchanges.
12 May 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
À propos de PIECES-OKAZ.COM Fondé en 2010, PIECES-OKAZ.COM s'est imposé comme un leader dans la fourniture de pièces automobiles d'occasion et remises à neuf à travers l'Europe. Notre engagement envers la qualité et la fiabilité nous permet de proposer une sélection rigoureusement choisie de pièces détachées, garantissant à nos clients des achats en toute confiance. Notre Gamme de Produits Avec plus de 50,000 références en stock, nous couvrons une vaste étendue de besoins en pièces détachées pour les véhicules les plus populaires en Europe. Nos produits phares incluent : En stock dans le Nord près de Cambrai sur plus de 2500 m2 : Toutes pièces dont + de 10,000 blocs ABS pour tous modèles de véhicules. Plus de 1500 calculateurs moteurs et kit démarrage et 1200 calculateurs Airbag, parmi d'autres pièces diverses. Livraison rapide en 24 à 48 heures selon le transporteur. Sur commande, depuis notre second dépôt en Europe: Kits de démarrage pour calculateurs moteurs, pièces pour véhicules électriques et hybrides, systèmes de filtration et plus. Délai de livraison de 6 à 8 jours pour toutes destinations. Engagement Qualité Nous nous engageons à fournir exclusivement des pièces d'origine, assurant ainsi performance et sécurité pour votre véhicule. Chaque pièce est soumise à des contrôles rigoureux et vient avec une garantie de fiabilité. Pourquoi Choisir PIECES-OKAZ.COM ? Depuis notre création en 2010, PIECES-OKAZ.COM a su se forger une solide réputation en ligne, soutenue par des avis clients extrêmement positifs. Nous comprenons l'importance cruciale de maintenir votre véhicule en parfait état ou de le réparer rapidement et à moindre coût. C'est pourquoi nous proposons des solutions sur mesure, efficaces et économiques, parfaitement adaptées à vos besoins spécifiques. Notre équipe de 12 professionnels dévoués est à votre service, garantissant un suivi et une assistance de qualité. Forts de notre longue expérience et de notre collaboration fidèle et durable avec les mêmes transporteurs et fournisseurs fiables depuis plus de 15 ans, nous nous engageons à vous fournir un service exceptionnel. Venez découvrir notre expertise et notre service clientèle dédié, qui nous positionnent comme une référence incontournable dans le secteur des pièces automobiles.
Contact info
47 rue du pont de papier, 59258, CREVECOEUR SUR L ESCAUT, France
- +33648891839
- serviceclient@pieces-okaz.com
- www.pieces-okaz.com
3.3
Average
166 reviews
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Send the wrong part
Send the wrong part. The part on the picture is not what you get. Your getting a wrong part that’s not even what you did buy. Very poor service en communication.
18 March 2024
Unprompted review
Reply from PIECES OCCAZ
French:
Bonjour, nous sommes désolés d'apprendre votre mécontentement, mais après vérification de nos dossiers, il semble que vous n'ayez jamais été client chez nous. De plus, votre historique sur Trustpilot indique que vous n'utilisez ce compte que pour laisser des avis négatifs, ce qui soulève des questions sur la véracité de votre commentaire. Nous sommes toujours ouverts à discuter et à résoudre les problèmes de manière constructive, donc n'hésitez pas à nous contacter directement si vous avez des préoccupations légitimes. Merci.
English:
Hello, we are sorry to hear about your dissatisfaction, but after checking our records, it appears that you have never been a customer with us. Additionally, your history on Trustpilot shows that this account is only used to post negative reviews, which raises questions about the authenticity of your feedback. We are always open to discussing and resolving issues constructively, so please feel free to contact us directly if you have legitimate concerns. Thank you.
Easy communication, very helpful
Needed to get a flywheel for my car quickly. I was buying from the UK. The company realised I wasn’t going to get the flywheel as fast as predicted (due to being over seas which is fair) so they contacted me to let me know. Very easy to communicate with, fast responses and a very good service. Ordered was cancelled straight away and just waiting on my refund to come through :) very happy and would use if I wasn’t short on time.
3 March 2024
Unprompted review
Reply from PIECES OCCAZ
Dear,
Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that despite the unforeseen delay in receiving your flywheel, our communication and service met your expectations.
Ensuring a seamless experience for our customers is always our top priority, and we're thrilled to hear that our efforts resonated with you. Your satisfaction is incredibly important to us, and we're glad we could promptly address the situation by canceling your order and initiating the refund process.
We genuinely appreciate your understanding regarding the time constraints, and we're grateful for your patience throughout this process. Should you ever require our services in the future, please don't hesitate to reach out. We'd be more than happy to assist you again.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards, PIECES-OKAZ.COM
This is a fake site
This is a fake site. They are cheaters!!! I wanted to buy an item , I asked them to book for me, just book!!! They asked me send 200€ deposit, I asked them, if I dont need the item, can I get back the 200€? They said yes, dont worry.... Now they said we dont give back the deposit and see you.... With my 200€. Cheaters!!!! Be careful!!!!! Dont buy nothing from them!!!
26 September 2023
Reply from PIECES OCCAZ
Monsieur, la politique de l'entreprise concernant les annulations est stricte et elle implique la perte de l'acompte en cas de désistement de la commande. C'est certainement une situation délicate, surtout si vous aviez compris autrement au moment de passer la commande.
Il est toujours essentiel de bien comprendre les conditions de vente avant de verser un acompte ou de procéder à une commande. Bien à vous
The worst services ever
The worst services ever. They adviced a Wrong piece I was trying to talk with them to understand, they started to insult me. Do not request nothing from them.
29 October 2021
Unprompted review
Reply from PIECES OCCAZ
You ask a wrong reference part, and 3 times we asked you to send pictures of your part, your answer was many time agressive. You don't understood nothing and you write a pretentious mail many times. What's your problem ?? you dont agree when we ask you pictures of your car part !! stupid reaction you have !!
Terrible
Do not trust. Sent the wrong part. Refuse to respond to email. Refuse to discuss on phone. Basically fraudulent
27 July 2017
Unprompted review
Reply from PIECES OCCAZ
Mr Hayden, we have sended the good product, we are 100% sure. You writed "Basically fraudulent" !!! we are very surprised by your comments. I'm not sure that this is the ideal solution to solve a problem. Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.