Photospecialist Reviews 

I ordered a Canon EOS R7 Body and RF100-400 lens on Monday lunchtime. The order went through without a hitch and the items arrived safely via UPS on Wednesday lunchtime. This is my second order without any issues and I would definitely recommend this company.

Ok, so: I was very sceptic due to negative reviews, I was walking around this shop for over a month before I decided to give it a shot. I ordered memory card with really great price, parcel arrived in few days time, it was packed ridiculously good.

So far so good, card is working no issues.

EDIT.....it is now April and STILL no refund despite numerous emails....Ordered 2 cameras and 2 films - the box arrived a few days later (fairly battered). Only one camera was inside, all other items were missing. The cameras and films were ordered as a present so I notified photospecialist as soon as possible...they said they would investigate. The missing cameras and phones never arrived. I've had several emails about investigating the missing items but nothing about a refund or sending replacements. Ended up having to buy cameras next day delivery via Amazon (wish I had done this in the first place). They do not answer the phone, are slow to answer emails and when they do they do not resolve the matter. Several weeks on from my order and I'm still waiting on a refund or some news from their 'investigation'. Highly frustrating.

I've ordered a camera, paid £9.99 postage, guaranteed delivered within 2-4 working days, and nothing. No dispatch notification and I can't speak to anyone. Can't get through to customer service at all, they haven't responded to emails, chat link doesn't work. So far all I can tell is they have taken almost £1k from me and nothing is coming of it. It's all over their website that it would be dispatched next working day!

Update: I got the below response via email, clearly they can't even be bothered to reply properly to any issues:

"We've been in contact with our supplier and have been informed that the current delivery time is approximately DELIVERYTIME. The moment we have received the article from them and the order is ready for shipment, you will receive a separate e-mail confirmation."

Update 2: finally got through on the phone, they said they have my camera and are ready to post it that evening. Two more days have passed and I still haven't had a dispatch notification.

Missing package, tried to contact them and no reply for over 2 weeks, very good company at taking your money but not good at resolving customer problems!!!! Absolutley shocking customer service - avoid this company at all costs!!!!

I will post a daily review until contact is made!!!

09/02/23 - still no contact made so far

I bought a telescope, super fast services and a fantastic price, the best in Europe.
I am sure I will buy it again

We bought a Fujifilm INSTAX Mini 90 bundle in red, which we couldn't find anywhere else. We are pleased with the item, and it arrived perfectly on time.
The website offers numerous camera-related products at very competitive prices, and we would recommend them!

Had a good experience using this company, very good prices and a huge range of products. It has lost a star because it took 3 days to reply to my enquiry.

I placed an order on Monday 23rd January and I was sent an email saying next day delivery when I looked at the tracking it was to be delivered on Friday 27th by UPS, why send an email saying next day when its 5 days. I got a text message from UPS saying delivery Friday 27th between 0945 and 1345 so I took a day off work only to find that UPS had cancelled my delivery for no reason. I rang Photospecialists on the UK number given only to be redirected to Holland where no one answered the phone I also sent an email to be told ii would get a reply in 3 working days, so I have no idea when my order is coming if it doesn't come today then its going to be next week as UPS don't work Saturdays, total joke by both companies.
Update: 30/01/23
My order has just arrived UPS had never updated the tracking as it still says my order is still at the Depot. Lian at Photospecialists has been brilliant, it seems that it has been mostly UPS to blame so I think a little harshly on my part only giving 1 star but because of Lian it should be upgraded to 4 stars.

Perfect. Items exactly as I ordered and a very quick delivery

I requested to return an item and was sent just the address which was on HOLLAND which is strange for a .co.uk website

I sent it off and then heard nothing for a MONTH

They then tried to say that I did not do it right and I found out its now stuck in holland customs

I am now out of pocket £300 and that did not care

I even offered to pay the customs fee!

Terrible service

Bought a camera backpack from this company as it was clearly advertised on their website that it was a bundle deal with a certain size of internal camera holding cube WANDRD THE PRVKE 21 LITRE BLUE PHOTO BUNDLE V2 (Article Number: 12332104). The backpack arrived with a smaller different internal cube holder which was too small for my camera. I emailed them back explaining the problem and they then spent the next five days making excuses, trying to pass the problem on to their supplier and doing their upmost to avoid sending me what I hade bought and paid for.......They basically refused to honour what was advertised on their website and refused to send me what I had paid for. They did everything they could to avoid helping me. The item is still advertised on their website and they are still selling it knowing that is is packaged with a different part which is wrong. After reading the reviews I very much regret using this company and even now I have sold the item on ebay rather than returning it to them as I just do not trust that they will honour a refund and I will be completely out of pocket. As many of the other reviews say.....DO NOT USE THIS COMPANY!

Smooth easy communication with this organisation, as it was being shipped from Holland it took a little longer but it arrived in good time and in excellent packaging.

I ordered a 34 inch curved monitor LG 34WP85C-B on 02DEC2022. Shipment was delayed by a few days. When I turned on the monitor, I found a dirt buried inside the monitor and I requested return immediately.

After a few days of email, photospecialist sent me a return label to ship it back to Netherland via UPS. I took the monitor to UPS and they refused to send any monitor > 32 inch to Netherland, but they can ship it from Netherland to UK for unknown reason.

I checked back photospecialist and they have NO reply for more than 2 weeks (almost 3 weeks now). Even I told them DHL is willing to ship the 34 inch monitor, there is no response from them.

The monitor was packed and un-used in my home for more than 3 weeks while I am waiting for the return shipment and response from photospecialist. I have paid for an un-used monitor for more than one month and I still have no information on what I can do.

Although it may be cheaper to buy from photospecialist, unless you are sure you are lucky, DON’T expect you can return your purchase to them because they never response to you.

Update on 10JAN2023 : After 3 weeks of silence, I got a reply from Photospecialist, but the email only told me that they are still working on the return with UPS, no deadline, no suggestion, just ask me to wait.

Update on 07FEB2023 : The monitor has been returned successfully and then, one week later, Photospecialist acknowledged to exchange another monitor. Then, another one week, no response on the new monitor, Then, another one week, I asked for a refund, Then another week, no refund has been issued. No response on any email. I have paid a monitor for more than 2 months, but I have no monitor at all in the past 2 months. It was a nightmore for me, NEVER BUY FROM PHOTOSPECIALIST.

Can't fault it from my point of view. Great product at a good price, quick delivery and well packaged. Thank you.

Item was cheaper than anywhere else on the Internet! It arrived within the 5 day time frame specified and was undamaged and I'm very happy with the new lens and how it works.

I ordered Brother multifunction laser printer. Everything was perfect. I would like to point out fast delivery, very good price and prompt answer about my question to photospecialist team.
I highly recommend Photospecialist.

Fast dispatch & delivery, sceptical after reading the review but I received my order within 3 days from payment.

Best price..literally half price!!

Great website, defo recommended would order again.

Was a bit worried reading the other reviews but I had a great experience. Best price I could find online for the LG cinebeam ph510 and it arrived in super quick time. Great crisp picture definitely an upgrade on my last projector.

DO NOT ORDER FROM THIS COMPANY - This company is a total scam. I ordered a camera bag because like others it was offered at a great price but there is a reason for that. I had a package sent but it was a jacket and a shoe stuffed into a cardboard box. When you try and call them it goes to a recorded message and when you try and email them through their customer support there is no option once you look closely and try to click onto send anything..... DEFINITE CON ARTISTS. I have notified my bank and disputed a claim.