This is my go-to company when I buy gifts and decorate my home. Initially bought just the photobooks and loved how awesome the quality is that I had to get the framed prints, calendars, money packets,... See more
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See what reviewers are saying
It's great and easy to follow. I myself is technologically challenged but one way or another, I am able to follow the instructions given by your specialists. I would like to commend your staff who are... See more
Company replied
I've completed about 6-8 photobooks since Nov2020 so that I can document my kids' growing up years. It was tedious work doing a photobook but i must say the web editor helped to make things much easie... See more
Company replied
Good online & mobile platform for printing photo. Easy access and quick photo editing. Paper quality also affordable and come with good price with good quality. Huge promotion and deal also good and q... See more
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Company details
Written by the company
Photobook Malaysia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Malaysia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Contact info
7, Jalan TP 2, Sime UEP Industrial Park, , 47600 , Subang Jaya, Selangor, Malaysia
- 03 9212 8535
- support-my@photobookworldwide.com
- www.photobook.com.my
4.4
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Highly recommended
Consistently high standard of photobooks. Responsive help desk.
Suggestion:
- to add more background n clip art for birthday
- same order of 4 books sometimes sent via 2 courier. Perhaps can streamline this
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Pauline, thank you for giving us a 5-star rating and our company values all the feedback given for the improvement of our service. Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Reply from Photobook Malaysia
Hi Sheeda, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Excellent photobook
Excellent photobook, good quality & easy to design with the ready template.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Quennie Sng, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
it is easy and can be do the photobook…
it is easy and can be do the photobook anywhere and anytime.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Dec Ong, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Photo prints
Great place to get different type of photo product services. My latest purchase is photo print. During this time of pandemic, photobook is great place to purchase product safely online and is delivered within 2 to 3 day to our door step. Items reach in good condition and the prints are of good quality too.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Mathu, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I am big fan of photobook
I am fan of photobook, I with them already 8 yrs! I have monthly book making. It is important for me keep the best memory for future time.
Especially the team support is very good, whatever situation you are having. They are always listen to you and do the best solutions for satisfied customer. During these year I had Karen, Jinny, adam and especially ivory.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Florence Yuki, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Excellent
All item is worth the price and it's easy to make it by using Photobook. I've ordered and purchased so many times already and will continue to do so in the future. Quality of the products also excellent.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Lynda Ann, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Great quality
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Lali Lisa, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I enjoyed creating my softcover…
I enjoyed creating my softcover photobook using Photobook web app. Keep up the good work!
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Tong Yoke Mei, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Reply from Photobook Malaysia
Hi Muna Subri, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Great way to preserve sweet memories
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi KimChai Phua, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
An avenue to relieve stress caused by…
An avenue to relieve stress caused by Covid19. I am having fun uploading photos; pictures etc; etc creating photo books filled with wonderful and memorable moments of joy.
However there is no options to input text into photos using this apps in the mobile phone!
This will be even better if this function is available!
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Selina Liew, thank you for giving us 3-star rating. Our company values all the feedback given for the improvement of our service. For simple book, adding text is not yet part of the feature in the Mobile App but you can also try our hardcover books in which it is possible to add text depending on the lay out and select your preferred theme for your project. Hope this will help. Thank you
I love Photobook
I love Photobook. It gives me a chance to create my own book, how ever I want it, and many other things, too. Easy to use but also happy to note that if ever I have a problem I can just call and there will be always be someone who is ever ready to assist me.
However, not too happy with the live ‘chat’ function though. I’ve tried using it twice and I don’t get a response immediately. So, perhaps this is one area to improve.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Noorliza Abu Bakar, thank you for giving us a 5-star rating and our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again in the future.
Love Photobook
I have been using Photobook for a few years, a trusted photobook vendor with high quality printing at affordable prices. I especially like their canvas print and tote bag. They are excellent for self use and gift to others.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Lynn Ng, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Highly recommended
Very good quality, delivery on time and worth for money we paid. Thank you.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Uma Devi, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
No bad comment...all order
No bad comment...all order, query, delivery and online design is in the track. Thank you all
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Mohamed Zaini Ismail, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Inexplicable delays blamed on covid
Inexplicable delays blamed on covid. Order placed 8 July. Today is 26th July, and still says “ready to be printed”. This isn’t a shipping delay caused by covid if it isn’t even printed yet!!!!
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Loretta, apologies for the delayed delivery as this as this is not the usual service we provide our valued customers. We are facing a lot of delays due to the impact of Covid-19 pandemic in which we are only allowed to operate with skeletal manpower. This is to ensure also that we are not only following our protocols, but to also ensure the safety of our employees. Please allow us to assist you further by sending the order details through our chat icon in the website (https://www.photobook.com.my/). Thank you
Good customer service
Good customer service. I received product with defects. I then quickly submit my feedback to customer service and provide photos. I then got my replacement copy. Product bought is really satisfying. Will recommend to others.
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi KJ Liew, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Love love love our Photobooks
Love love love our Photobooks. W got a few from discounted codes. The albums are so nicely printed!! So far we got 3 and are very satisfied with the products!!
27 July 2021
Unprompted review
Reply from Photobook Malaysia
Hi Esther Chin, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Poor customer service
Poor customer service
Poor customer service workers that will never truly help you to solve the problems.
I uploaded 22 images to their server via my iPad. Yet, my iPad broke and I lost all my precious images. I know that I can view the images via "My Photo". However, I just want to get back the original 22 full resolution images (4000px X 4000px ) that I uploaded to their server (or at least in a higher resolution). Therefore, I seeked help from them politely and asked if they can send me back the images.
So far, I have met five customer service workers. Two of them mentioned that they could do this but without following up. One of them even mentioned that the editor would use the full resolution photos that I originally uploaded in the final product. The others just reply me that they could not do this.
When one of the customer service workers mentioned that the editor has the full resolution version of my photos and she could send me the images back as png files, it is the matter whether they WANT to do this, NOT whether they CAN do this or not.
I feel really frustrated not only because I needed to wait for their replies for a long time each time, I also feel frustrated because I have contacted one of them with 11 emails, and the four customer service workers with so many messages via the chatbox. Yet, none of them can really help me to solve the problem.
I cannot imagine how frustrated I will feel if I really place an order via Photobook.
Update: Finally received the 22 images I wanted which was sent by the sixth customer service worker that I encountered, after posting this review.
24 April 2021
Unprompted review
Reply from Photobook Malaysia
Hi Milly, we deeply apologize for the experience that you had with us. This is not the typical service we would like you to have. The 22 photos were sent to you through email#3054770. We will definitely take note of this case for our improvement. We are hoping you will give us another chance and place your order with us.
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