Ordered a shirt which arrived very fast and was even better than expected in terms of style and quality. Followed it up immediately with an order for 2 more shirts - one each for my wife and me.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered, with 48 hours products, arrived beautifully and stylistically packaged. The clothes are well finished, fit well and just that little bit different. Already get plenty of positive comments, wh... See more
Company replied
Phix is far and away the best clothing brand online. Their customer service is amazing. Their delivery times are always accurate. The clothes actually fit! I don’t normally do these reviews, and I... See more
Company replied
First of all shipping is super fast. I placed multiple orders over time. Difficult to find clothes of this type anywhere else. Wish they make western shirts in denim too. Return process is super smoot... See more
Company replied
Company details
Written by the company
For the 'Rock 'N Roll' Soul
Contact info
Conavon Court, 12 Blackfriars Street, M3 5BQ, Manchester, United Kingdom
- info@phixclothing.com
- www.phixclothing.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maybe it feels cheap but it’s sure is expensive
Almost 200 euro for 40% polyester made in china pants. The cost of production of this pants couldn’t be more than 20 euro.
Add this to a 22 euro return fee and you got yourself a nice business model.
3 June 2026
Unprompted review
Reply from Phix Clothing
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that the trousers did not meet your expectations.
We appreciate your comments regarding both the fabric composition and the price of the garment. We understand that customers will have different views on what represents value for money, and we're disappointed to hear that you felt the product fell short in this regard.
Whilst we appreciate your perspective, PHIX does not operate a fast-fashion model. Our collections are produced in limited quantities, and we work closely with our manufacturing partners, regularly visiting them and maintaining quality assurance processes throughout production. The price of a garment reflects a wide range of factors beyond the fabric composition alone.
We also appreciate that return costs can be frustrating when an item is not suitable. Whilst our return fees are outlined prior to purchase, we understand this can be disappointing when a product does not meet your expectations.
Our customer services team is always available to provide detailed advice on fit, sizing, fabric composition, measurements and styling before an order is placed, helping customers make the most informed decision possible. We have previously requested your contact information so that we can discuss your experience directly and see if there is anything further we can do to assist.
Should you wish to get in touch, we would be more than happy to help.
Kind regards,
Wes @ PHIX
Excellent clothes
Excellent clothes, a decent and reliable buying experience. Very supportive customer service.
13 May 2026
Unprompted review
Reply from Phix Clothing
Hi,
Thank you for this fantastic 5-star review!
We’re delighted to hear that you enjoyed both the quality of the clothing and your overall experience shopping with us. It’s also great to know our customer service team was able to provide the support you needed.
We truly appreciate your support of Phix, and hope to welcome you back again soon.
Kind regards,
Morgan @ Phix
Pure rockstar luxury.The Stones jacket and Bowie knitwear are stunning .
If you are looking for clothing with genuine attitude and high-end sophistication, Phix is unmatched. I recently ordered the Rolling Stones leather motorcycle jacket alongside the David Bowie inspired pullover sweater in red, and I am completely blown away. The leather on the motorcycle jacket is incredibly premium, heavy but supple, and the embroidered details and custom hardware make it a total standout piece. The Bowie pullover is equally impressive- the knit quality, fit and 70's -inspired silhouette are perfect. These aren't just clothes; they are statement pieces. Exceptional craftmanship and worth every penny.
20 May 2026
Unprompted review
Reply from Phix Clothing
Hi Troy,
Thank you for such an exceptional 5-star review.
We’re truly delighted to hear how much you’re enjoying both of your Rolling Stones and David Bowie pieces! It’s incredibly rewarding to know the craftsmanship, premium materials, detailing, and overall feel of the pieces resonated so strongly with you.
Creating garments with individuality, and a refined sense of style is exactly what we strive for, so hearing that you see them as true statement pieces means a great deal to us.
We truly appreciate your support and hope to welcome you back again soon.
Kind regards,
Katie @ Phix
High quality, unique clothing with a good CS team
The quality of the clothing is very high, and the cuts are unique and stunning. The courier also lost my first shipment, and I was very pleased with the responsiveness and care of their customer service team. I emailed them on a Monday evening to ask about the order, and the replacement was at my doorstep on Thursday. They also mostly did not use Zendesk macros, I could tell that a human being was writing the emails.
Well, I guess an AI could have been writing them too, but I'm pretty sure it was a human and I'm definitely sure they were written for me and my situation, which is not always the case when you reach out to a CS team.
Anyway these pants are so cool, I just ordered a coat from them as well and have very high hopes for it. I'm very glad I stumbled across this brand, it is worth the price point for clothing that I am sure I will get many excellent wears out of.
21 May 2026
Unprompted review
Reply from Phix Clothing
Hi Marcello,
Thank you for taking the time to leave such a thoughtful and detailed review.
We’re delighted to hear that the quality, cuts, and overall feel of the pieces stood out to you.
We’re also very sorry again for the issue with the original shipment, but we’re pleased our customer service team was able to resolve things quickly for you. Providing thoughtful, personal support is incredibly important to us, and it’s wonderful to know that came across throughout your experience.
It’s fantastic to hear you’ve already returned for another piece, and we truly hope you love the coat just as much when it arrives.
We are also glad that you have found Phix, your support means a lot to us!
Kind regards,
Katie @ Phix
I LOVE this company
I LOVE this company. The designs are unique and the quality is exceptional. Rather than buying endless throwaway items, I'm slowly building up and investing in a few items annually from here and similar outlets and my wardrobe is much better for it. I also rate the customer service provided, return and exchange process was simple and super quick.
20 May 2026
Unprompted review
Reply from Phix Clothing
Hi Darren,
Thank you for such an incredible 5-star review.
We’re truly honoured to hear that you see our pieces as investments within your wardrobe. Creating distinctive designs with exceptional quality and longevity in mind is incredibly important to us.
It’s also wonderful to know that your experience with our customer service, returns, and exchanges has been smooth and efficient. We always want every part of the experience to feel effortless.
Thank you again for being part of the Phix community.
Kind regards,
Morgan @ Phix
Fantastic customer service from Wes
Fantastic customer service and fantastic products make buying from phix a great experience. I dealt with Wes in customer service and was very impressed with the quick response and flexibility. Fast delivery too. Highly recommend!
20 May 2026
Unprompted review
Reply from Phix Clothing
Hi John,
Thank you for this fantastic 5-star review!
We’re delighted to hear that both our customer service and products made your experience with Phix such a positive one. It’s also great to know Wes was able to assist you with quick responses and flexibility throughout.
I am glad to hear the delivery arrived quickly, and we truly appreciate your recommendation and support.
Thank you again for choosing Phix.
Kind regards,
Morgan @ Phix
Great product, awful quality
The trousers are really cute and came quickly but the fabric is WAYYY too cheap to justify paying £170. Super thin and constantly having to lint roll them as they attract literally ANYTHING
3 April 2026
Unprompted review
Reply from Phix Clothing
Hi Sam,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your order arrived quickly and that you liked the design of the trousers, however we’re very sorry to hear that you were disappointed with the fabric and overall feel of the garment.
We have reached out to you directly regarding your experience, as we would really appreciate the opportunity to look into this further for you, but at this time we are still awaiting your response.
Please feel free to reply to our email when convenient and our customer services team will be happy to assist further.
Kind regards,
Wes @ Phix
EXTREMELY HIGH QUALITY
They make EXTREMELY HIGH QUALITY clothes. I have purchased a stunning jacket which I use for my shows on stage as a Magician. It feels strong and heavy, and when seen upclose, you can tell that the fabric IS of good quality, even without needing to touch it.
I have made a second batch of purchase now and eagerly waiting to rock them.
12 May 2026
Unprompted review
Reply from Phix Clothing
Hi Zlwin,
Thank you for this incredible 5-star review!
We’re thrilled to hear that your jacket has become part of your stage wardrobe, that’s exactly the kind of impact we hope our pieces make. It’s especially rewarding to know the quality, weight, and craftsmanship stood out so clearly both on and off stage.
It means a great deal that you’ve already returned for a second order, and we can’t wait for you to style your new pieces.
Thank you again for your support of Phix, we look forward to delivering more standout styles your way soon.
Kind regards,
Katie @ Phix
Really lovely shirts
Really lovely shirts, and good swift delivery. no probs at all.
1 May 2026
Unprompted review
Reply from Phix Clothing
Hi,
Thank you for this lovely 5-star review!
We’re so pleased to hear you’re happy with your shirts and that your order arrived quickly without any issues.
We truly appreciate your support and look forward to delivering more Phix to you soon.
Kind regards,
Morgan @ Phix
Reply from Phix Clothing
Hi Oli,
Thank you for this amazing 5-Star review!
We’re thrilled to hear you’re loving your pieces from Phix! That unmistakable rock ’n’ roll spirit is at the heart of what we do, so it’s fantastic to know the styles resonated with you.
We truly appreciate your support and look forward to delivering more stand-out pieces to you in the future.
Kind regards,
Morgan @ Phix
I love this brand and the styles
I love this brand and the styles. I perform with a rock choral group and I have so far bought 2 shirts on different occasions from Phix because they fit the look we were going for. The best part of ordering from Phix is the quick delivery, considering that I order from Canada.
24 April 2026
Unprompted review
Reply from Phix Clothing
Hi Ian,
Thank you for this fantastic 5-star review!
We’re thrilled to hear that our pieces have become part of your look when performing! That’s exactly the kind of bold styling we love to see.
We’re also so pleased that the delivery experience to Canada has stood out to you. We know how important quick and reliable shipping is, especially for international orders.
We appreciate your support and we look forward to welcoming you back soon.
Kind regards,
Morgan @ Phix
Amazing clothing company
Ordered a gorgeous red velvet leopard print jacket and black satin shirt. Jacket was too big and had to return. Best return process ever and new jacket arrived 3 days later.
The quality, cut and look of the garments are amazing and I'll be shopping with Phix again to complete the outfit.
18 April 2026
Unprompted review
Reply from Phix Clothing
Hi Scott,
Thank you for this wonderful 5-star review!
We’re so pleased to hear that you’re loving the quality, cut, and overall look of your pieces.
It’s also great to know the exchange process was smooth and that your new jacket reached you so quickly. We always aim to make the experience as seamless as possible from start to finish.
We truly appreciate your support and look forward to helping you complete the outfit with more standout pieces from Phix soon.
Kind regards,
Katie @ Phix
Beautiful 😍
4 May 2026
Unprompted review
Reply from Phix Clothing
Hi Sobrino,
Thank you for this 5-star review!
We hope to deliver more Phix styles to you in the future.
Kind regards,
Morgan @ Phix
Another Pearler From Phix!
As usual, and indeed in what I've come to expect from the folk at Phix, the process was utterly seamless and professional. I love the latest jacket I bought from their Rolling Stones collaboration and wore it out on Friday night. Lots of envious stares and comments from random people who said they "loved the jacket ". I want them all now so save away I must! Paul Hanrahan, Perth, Western Australia.
15 April 2026
Unprompted review
Reply from Phix Clothing
Hi Paul,
Thank you for this fantastic 5-star review, and for your continued support from Perth!
We’re delighted to hear that your latest jacket from our Phix X Rolling Stones collection has made such an impression.
It also means a lot to hear that the experience continues to feel seamless and professional each time you shop with us.
We truly appreciate your loyalty and look forward to delivering many more standout pieces your way soon!
Kind regards,
Morgan @ Phix
Love all of the clothing
Love all of the clothing, will 100% be back for more . Often wear on stage as well as just fun fashion pieces
13 April 2026
Unprompted review
Reply from Phix Clothing
Hi James,
Thank you for this amazing 5-star review!
We’re thrilled to hear you’re loving the pieces and that they’re part of both your stage looks and everyday style, that’s exactly the kind of versatility we aim for!
It means a lot to know you’ll be back for more, and we truly appreciate your support. We look forward to delivering more standout Phix pieces your way soon.
Kind regards,
Morgan @ Phix
Gorgeous clothes and excellent service
Love the clothes - great quality and fit and I had a slight snafu with one order (forgot to add an item) and I needed to deal with customer service and they were great! We've since made another purchase!
13 April 2026
Unprompted review
Reply from Phix Clothing
Hi Victoria,
Thank you for this fantastic 5-star review!
We’re so pleased to hear you’re loving the quality and fit of your pieces. It’s also great to know our customer service team was able to help quickly when you needed it, we’re always happy to assist.
It means a lot that you’ve already come back for another purchase, and we truly appreciate your continued support!
Kind regards,
Katie @ Phix
Wonderful quality
Wonderful quality! Love all of it. Nice packaging, easy exchange
17 April 2026
Unprompted review
Reply from Phix Clothing
Hi Shaun,
Thank you for this amazing 5-star review!
We’re so pleased to hear you’re loving the quality of your pieces and that everything met your expectations. It’s also great to know the packaging and exchange process made for a smooth experience.
We truly appreciate your support and look forward to delivering more Phix to you soon.
Kind regards,
Katie @ Phix
Very unique designs
Very unique designs! The fashion-forward styles and attention to detail from this company is very hard to find elsewhere. The only thing to be aware of is that there is a restocking fee for returns and some sizes can sell out fast - especially for pants. Measurements are mostly true to the size chart (no vanity sizing for pants), but some styles such as sequined pants have a slightly larger waist than advertised, so you may want to order two waist sizes if you’re not sure about a particular style.
9 April 2026
Unprompted review
Reply from Phix Clothing
Hi Will.
Thank you for taking the time to leave a review and it's great to hear that you love the brand and styles that we produce.
Our customer services team are always happy to assist with any sizing or styles prior to purchase to help reduce the need to return any styles that are not suitable.
The fee applied is for return postage costs which are taken care of via our easy-to-use online returns portal that allows customers to return styles for a refund, exchange of credit note.
Thanks again for the review and we look forward to your next order!
Kind regards,
Wes @ Phix
Great clothing, poor customer service
I love the clothing and have purchased many items yet when I asked a question about free shipping for valued customers, I received no feedback at all which was very disappointing.
With respect to receiving feedback, I contacted phix directly asking if there was any possibility of free shipping or occasional discount codes for customers who have spent a lot of money on their clothing as a reward for loyalty.
Either way I would have been accepting of their answer but felt a little let down that I didn't get a reply.
2 April 2026
Unprompted review
Reply from Phix Clothing
Hi,
Thank you for taking the time to leave a review, and for your continued support, it genuinely means a lot to us.
We’re really sorry to hear that you didn’t receive a response to your enquiry. We aim to reply to all messages within 24 hours Monday to Friday, and to any received over the weekend no later than Monday afternoon. We’ve looked into this further but haven’t been able to locate your original message using the details provided, which suggests it may not have reached us.
I have reached out to you directly to see how we can assist, and look forward to your reply.
We completely understand your point around loyalty and feedback, and we appreciate you raising this with us.
Thanks again for the review and we look forward to your reply and helping with any enquiries.
Kind regards,
Wes @ Phix
Love!
I purchased two shirts for my husband and I love them both. Will absolutely be buying more soon. Thank you.
12 April 2026
Unprompted review
Reply from Phix Clothing
Hi Lenora,
Thank you for this great 5-star review!
I am glad to hear that you and your husband love the shirts you have received.
We look forward to you adding more Phix to the collection soon!
Kind regards,
Katie @ Phix
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.