Phidias Propfirm 

I had a problem that needed fixing and the result was even better than I expected. The service was professional, efficient, and very friendly. Everything was explained clearly and the issue was resolved quickly and properly. I really appreciate the effort and quality of the work. Highly recommended.

I had the possibility to try many prop firms in the last 2 years, I can state that Phidias is one of the best: reliable, quick support, keeps its words, offers different programs.

Support was very fast, and very helpful

One of the best prop ever I've seen with an excellent online support.

I joined Phidias Propfirm as an affiliate and earned €75.60, which is clearly visible in the affiliate dashboard.

To be very clear: I am NOT asking for €75 to be withdrawn to my bank.
I only requested to use my earned affiliate commission to purchase ONE Static account, with the amount deducted from my affiliate balance.

Support refused this and stated that affiliate commissions cannot be withdrawn, credited, or even used internally unless the balance reaches $500.

The problem is that this $500 minimum is not written anywhere in the Help Center or public documentation. I carefully reviewed all relevant Help Center articles and could not find any clause mentioning a $500 minimum requirement for affiliate payouts or internal usage.

When I contacted support via Zendesk, they confirmed the $500 requirement but refused to provide any written policy reference. I asked them to point to the exact Help Center article or T&C clause — instead, my ticket was closed without answering.

I then raised the same question politely in their official Discord, asking only for policy clarification. Shortly after, I was removed from the Discord server instead of being given an answer.

Summary:

Reply

Thank you for your response.

I appreciate the acknowledgment that the minimum affiliate payout condition may not have been sufficiently visible in public documentation at the time of my request. That lack of clarity is precisely the concern raised in my complaint.

My position has always been simple: I am not requesting special treatment, but fair and transparent disclosure of material affiliate conditions. When earnings are displayed in the dashboard without a clearly accessible and visible payout threshold, it creates a reasonable expectation of usability.

If the $500 minimum is a fixed rule applied equally to all affiliates, I respectfully suggest that it should be prominently disclosed within the affiliate terms and Help Center to prevent similar misunderstandings in the future.

I remain open to resolving this matter constructively.

I purchased a subscription with Phidias Prop Firm for $144, expecting clear access to supported trading platforms. However, their website does not clearly disclose that they no longer work with NinjaTrader or TradingView. I only realized this after completing the purchase, by navigating through multiple pages and external sources.

Additionally, there is no clear or accessible way to cancel a subscription from the user dashboard. I had to contact support directly and use formal language to request cancellation and full data deletion. While support eventually responded, this process should be transparent and available to users from the start.

Keeping platform compatibility unclear before payment and making cancellation unnecessarily difficult is not acceptable for a trading service.

I reserve the right to submit formal complaints to consumer protection agencies and to continue sharing my experience publicly if transparency and subscription management are not improved.

Amazing customer service. I sent an email requesting access to Gold futures and received it in less than 2 minutes.

Not many prop firms have such an excelent customer service!

Scammers. Promises free version of deepcharts and when i signedup they are saying I need to have a paid version of deepcharts to use their service.

Received my second payout today! Both ones were processed and in my wallet in 24 hours! Customer service response is almost instant! Thanks much Phidias!

CRITICAL DATA ERROR too many times. Need to improve bigtime. Trader dashboard lags also. Improve and I might come back. I agree with the person below.'My profit and loss will move in the wrong direction at times, the reflect not what the spread is. Phidias informed me that they can see the data and the trades and stop loss placement. If this is so then they should see the data lag, as well when the platform shows a giant red box that says "CRITICAL DATA ERROR". However, when this is brought up to them they always respond with "we dont see any problems".' THIS IS FRAUD IN THE USA

I am writing another review for Phidiaspropfirm.com because I successfully passed a 25k static account.
So what happens next? Phidias promises a $1,000 bonus and a live account worth £500 per account. You can pass a total of five accounts and receive $500 in your live account each time, up to a maximum of $2,500.
However, I only have one account. I received the $1,000 bonus, and the live account was activated on the same day, almost simultaneously with the bonus. All in all, it's very good because the support is also very fast, and the prices and system are attractive. Anyone who is seriously considering trading with prop firms should definitely take a look. I'm definitely staying here. Thank you, Phidias.

absolute horrible data lag. I run their platforms next to my brokerage and its not even close. My profit and loss will move in the wrong direction at times, the reflect not what the spread is. Phidias informed me that they can see the data and the trades and stop loss placement. If this is so then they should see the data lag, as well when the platform shows a giant red box that says "CRITICAL DATA ERROR". However, when this is brought up to them they always respond with "we dont see any problems".

Ive literally sent screenshots and recordings of the problem and they still say they dont see the problem. Its a shame, they could be a good prop firm, but they are just there to scam you out of money. You have been warned. If you lose money due to their horrible data, its your own fault.

Beware, they will scam you and then will kick you from the discord. Also dont get the deepcharts, it doesnt have any of the features.

Update for the reply : yes your team definitely is ready to solve issues, just like when there was one and tried to ask about it and got banned. Well done

Huge waste of money all trading platform are very sketchy. They lag. They get pop ups and they crash in middle of trades first day in the prop I couldn't make a trade bc of platform issues second day I enter a few trades and the computer kicks me off platform had trouble logging back in right away account basically blown thank God I uses a promo code or id be fuckn livid lesson learned this is a terrible firm and set up and no wonder they make the rules look great

Avoid Phidias Propfirm – Serious Backend & Compliance Issues

My experience with Phidias Propfirm has been extremely disappointing and frustrating.

I purchased an OTP (One-Time Purchase) account, which by definition should be fully usable without renewal issues. Shortly after, I was unable to place any trades due to their risk management system blocking all orders with a “Refuse – Risk Management system rejected request” error.

Support then claimed I had an open position on an expired contract (MNQZ5) and accused me of violating rules by trading it. This is simply false. I did not place any trade on MNQZ5 at all. Despite this, they labeled my account as “in violation,” restricted trading, and then stated that:

The account cannot be renewed

The position cannot be manually closed

Nothing further can be done due to “compliance issues”

So to be clear:
I was locked out of trading, blamed for a violation I did not commit, and then told the issue cannot be fixed—because of their own backend limitations.

This is not a trader error. This is a platform and contract rollover failure on their side, paired with poor support escalation. When issues get “complex,” there appears to be no real technical resolution path, just blame pushed onto the trader.

If you’re considering this firm, understand the risk:

Backend contract handling is unreliable

Support responses are contradictory

Accounts can be frozen without proof of wrongdoing

No meaningful way to resolve system-created errors

I strongly recommend looking elsewhere unless Phidias significantly improves their infrastructure, transparency, and accountability.

Excellent customer service. The team is quick to respond to messages and handled the matter. Although not to my satisfaction I see their side of things. First time needing to contact customer support.

I transitioned from Static Cash Account stage to LIVE. Although the process involved some initial administrative delays and a discrepancy between support communications and the technical rules, the management team provided a professional resolution.

After some back-and-forth, the firm demonstrated a commitment to their published guidelines. Once the discrepancies were brought to their attention, they ensured the account was finalized to a standard that fully addressed the technical math and the time involved.

I appreciate the support from the Discord team during the process. It is clear that Phidias values its professional reputation and is willing to engage with traders to ensure a correct and satisfactory final setup.

I am disappointed with this prop firm after spending several months with them and investing several thousand dollars. There is a clear lack of compensation for traders, especially today with the Rithmic data issues. This is not the first time such problems have occurred. Other prop firms cancel the trading day in such cases, while Phidias, after more than 30 minutes, has said nothing and expects us to continue as if it were normal. For me, this situation affects my mindset

I can only speak to my experience with Phidias which has been outstanding. I am an experienced prop firm trader and picked up some accounts around Black Friday. No issues with account setup and trading the accounts. Once I hit the take profit my accounts were transferred to Cash funded accounts almost instantly.

I built up my accounts, adhered to their rules, and then requested a payment on December 19, 2025. Since it was a Friday, I received my approval on December 22, 2025 and was contacted that I would be moved to a Live account. I had the option to shift my payout to my new Live account (not at the 80/20 split, just the full amount requested). By that evening (Dec 22) my Live account was already active with the initial balance and then on the morning of Dec 23 the profit withdrawal I requested was shifted over as well, giving me a decently sized starting balance for a prop firm Live account.

During those two days I contacted their support team asking questions on the process, how the Live account would work etc. I got almost instant responses in which we had exchanged 4-5 emails in the matter of minutes. All of my questions were answered and overall their process and Live transition is one of the best in the industry. I highly recommend looking into them.