Pharmacy2U Ltd Reviews 

1,018,604
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 116,934 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the helpful reminder notifications and the efficient delivery service that safely brings medications right to their doors, saving them tedious trips to the local chemist. People frequently mention how simple it is to manage repeat prescriptions online and stay fully informed throughout every stage of the dispatch process. Some reviewers were not happy with incomplete medication orders and missing items arriving in their packages. A few customers also noted that the ordering steps could sometimes feel a bit complicated or difficult to navigate when dealing with multiple items.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient, prompt, and reliable medication delivery.... See more

Delivery service

Customers report positive experiences with delivery service, highlighting fast, reliable, and free home... See more

Order

Customers consistently note positive experiences with order processes that are described as simple,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the platform as simple,... See more

Product

Reviewers express mixed feelings regarding their product and ordering experience. Many consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA is a company which covers large areas of the British Isles. Motorists can travel all around this country knowing that in the background help is at hand if a problem should arise. A membersh... See more

Rated 5 out of 5 stars

I have got a terrible memory, head injury related and have to take daily medication. In the past I would forget to order meds at the pharmacy and then have to wait, whilst having pain related pro... See more

Rated 5 out of 5 stars

When my local chemist decided they were going to charge £72 per year for delivery I decided to change to Pharmacy2U. So glad I did. They keep me updated on when the prescription is being prepared, whe... See more

Rated 5 out of 5 stars

Having struggled to get prescriptions consistantly from the local pharmacy, which is attached to our doctors i swapped to Pharmacy2u a while ago...what a difference, they prompt me to order in good... See more


Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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4.7

All reviews

(1,018,604)

113,297 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

From ordering from my medical practice on the NHS App to receiving confirmation from Pharmacy2U was exceptional. Communication from Pharmacy2U was very informative. Highly recommended. The only fly in the ointment was Royal Mail delivery delays.

3 August 2026
Rated 4 out of 5 stars

Excellent service but have 1 niggle!

I have used Pharmacy2U for about 10 years...a fantastic service but I have 1 niggle! I get a reminder to order the next prescription 10 days after I have rcvd the last one. My doctor will only prescribe next months due prescription 7 days before it is due. It is very annoying getting numerous reminders by text and email fromPharmacy2U when I am sure they are fully aware that presciptions cannot be ordered so soon after the last! Please stop the early reminders!

3 August 2026
Rated 5 out of 5 stars

Quick to notice new medication and…

Quick to notice new medication and follow up phone call to see if any problems. Thankfully none and reassured can come back in future if any problems. Good to have reminders re. regular meds. and good quick service after order for delivery.

10 August 2026

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