Pharmacy2U Ltd logo
Visit website

Pharmacy2U Ltd Reviews 

1,019,595
•
TrustScore 4.5 out of 5

4.7

Pharmacy
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 116,927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful automated reminder system and exceptionally fast home delivery, which completely removes the stress and effort of visiting a local physical chemist. Consumers highlight that the digital platform is wonderfully simple to navigate, consistently ensuring reliable and timely access to their essential daily medications. However, some reviewers were not happy with the digital ordering process, mentioning that it can sometimes feel overly complicated or frustrating to manage. A few other people also felt that specific prescription requests resulted in awkwardly split parcels or items missing entirely upon delivery.

What people talk about most

Service

Clients share satisfaction regarding the service, highlighting its reliability, convenience, and prompt... See more

Delivery service

Consumers find delivery service to be positive, highlighting reliable and fast shipping that typically... See more

Order

Customers consistently note positive experiences with order processes that are simple, quick, and feature... See more

User experience

Customers report a high level of satisfaction regarding user experience, finding the platform very handy,... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA is a company which covers large areas of the British Isles. Motorists can travel all around this country knowing that in the background help is at hand if a problem should arise. A membersh... See more

Rated 5 out of 5 stars

I have got a terrible memory, head injury related and have to take daily medication. In the past I would forget to order meds at the pharmacy and then have to wait, whilst having pain related pro... See more

Rated 5 out of 5 stars

When my local chemist decided they were going to charge £72 per year for delivery I decided to change to Pharmacy2U. So glad I did. They keep me updated on when the prescription is being prepared, whe... See more

Rated 5 out of 5 stars

Part of my condition is forgetfulness, so prior to using Pharmacy2U Ltd I frequently ran out of medication because I failed to request a repeat prescription in time. Since being introduced to P2U I g... See more

Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,019,595)

113,778 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

No worries

I don’t have to worry about getting my medication on time and I don’t have to wait a long time at the pharmacy

12 August 2026
Rated 5 out of 5 stars

Perfect in every way

I was reccomended pharmacy2u by my wife who had been using them for a while. I’m very very reluctant to change but she said they were fantastic. I wish i had done this much sooner. Easier to order comes to your door posted, refrigerated items clearly marked unlike my previous pharmacy just perfect in every way. I would gove more than 5 stars if i could.

5 August 2026
Rated 5 out of 5 stars

Great service

Great, reliable service! Always gets my prescriptions delivered on time and saves me going to the pharmacy in person.

12 August 2026
Rated 5 out of 5 stars

Every month

Every month , they send you a reminder , to re-order your medication . You tick off what you need , and , within a few days , it arrives in the post .

12 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look