Peugeot Reviews 481

Worst experience with Peugeot 508 they sent me software update did exactly as per instructions in the middle of update system got stuck with screen been more than a week I don’t have access with reverse camera nor map. Told them about this issue and they said I have to pay for it

Ordered a part on the 9th march promised it would arrive by the 13th still no part then promised the 16th this morning still no part what a joke of a place now there saying the 18th in which I can not drive my in the mean time very poor customer service

Bought an electric car 208e worst mistake ever. I'm disabled this is my life line. Over 1500 to pay for things I didn't think I would have to in it's first 6 months awful and there is no help

I've used these as a tourist hire car before. Quite nice! Also there's people saying 'I bought this car to be reliable' if you are buying a French car it's not going to be reliable (99% of the time)

Have had my E-3008 just a year on Mobility. I have had two recalls for ball joint issues and 3 other visits for the car just refusing to work, I thought it was the car not recognising the key. I have been told there is a parasitic drain on the battery coming from the door???? The last visit at Keith Price Garage Crickhowell has been there 8 Weeks!!! I went to collect it today and I could not take it out of the garage as the car would not start AGAIN!! I have no confidence in this car and don't feel safe in it. I am hoping to swap to a Volvo!

Bought our car from Peugeot Leeds in May 2023 meant to be a reliable family car to transport my three children. 69 plate Peugeot 3008. Less than three years later and it is the biggest regret I have in life, buying a Peugeot!! The car has had issues with the turbo and the adblue systems. Now finally the wet belt has slipped and ruined the entire engine. Car is irreparable! Worst cars ever! Do yourself a favour and never buy a Peugeot unless you want to be financially massively out of pocket and very disappointed!

I am extremely disappointed with the service I received.

I booked my car into your garage specifically for a camshaft issue that was subject to a recall letter. The camshaft had already snapped last year, costing me over £2,000, so I was very clear about the reason for my visit.

At the reception desk, I was explicitly assured that the camshaft work had been completed. However, the following day I received a phone call informing me that the camshaft had not been touched at all, and that I would now have to pay for the repair.

Instead of addressing the recall issue, Peugeot only carried out what appeared to be a basic pre-MOT check (oil, water, tyre tread, exhaust). This was never what I booked the car in for.

As a result of this misinformation, I lost a full day of work and money, based on assurances that later turned out to be untrue. Being told one thing at the desk and the complete opposite the next day is unacceptable.

Recall MXL for camshaft chain: received this recall letter. Before booking in the car broke down and mechanic has assessed this as the issue. Contacted Peugeot Customer "Care". Received a call today where I further explained. They have stated (already even before diagnostics at a Peugeot dealer) that we will not be reimbursed for any costs relating to this. Neither the transfer to the Peugeot garage 30 miles away, the diagnostic test (costed at £108), nor the repairs even if the issue is the recall issue. It is 6 wks before we can even get an apt with the Peugeot garage for diagnostics. No car for a few months minimum and it seems the cost of everything will be on us regardless. Not sure what the point of the recall was. It clearly states the precautionary work for the recall is free of charge. But if you don't get an appointment in time and your car breaks down first the cost is on you it seems, manufacturing fault or not. Not even up for discussion it seems. No customer care at all.

absolute waste of time. booked my 3008 in for a cam chain recall drove 15 miles , no coutresy car. person on the desk in the repair dept told me they only look at the chain and if it looks ok they will leave it wth if its a recall surely they have to change it !! needless to say i had to drive home as i had no further transport after ringing to arrange a loaner and was told someone would ring me back but never did my advice STEER CLEAR OF GRIFFIN MILL PEUGEOT PONTYPRIDD

I wrote to Peugeot customer services this week to tell them about the unsatisfactory and neglectful service I have received from their Customer support department following my initial contact I made on 14th October 2025. This was regarding an issue I had following a recall of my car to Charters Peugeot in Aldershot, Hampshire GU12 4DD on 9th October 2025.
My car was recalled for a Cam Chain check – MXL Recall. My understanding was that this was the only activity to be carried out. However, I was told when I collected my car that my computer system was updated. I did not understand what this meant and certainly did not ask for this to be carried out. Then a few days later on 14th October my Ad blue system warning light came on in my car stating I needed a repair. What had occurred was the Ad blue system had been turned back on after I had a remap completed in Feb/March 2024 turning this off. This was completed on advice following attempts to rectify a fault on the system. The Ad-blue injector and nox sensor were replaced in 2024 although this did not solve the problem.
I was assured by the operator on 14th October that he highlighted this as urgent due to the fact that I work nights and at any point I could be stranded if the car would not restart. I was told someone would contact me within 2 to 3 days. Having not heard from customer services I telephoned again on 20th October once again explaining the urgency and was told a caseworker had been assigned although not available and a notification would be left to contact me the next day. Once again, I heard nothing and telephoned again on 22nd October to be told exactly the same again.
I explained that I had booked in my car for a remap on 29th October and the cost of this was £264.00 giving Peugeot the option of either sorting out the fault for free or paying for the remap and they needed to make this decision before this date. I was told that someone could contact me later that day or the next.
Once again no one contacted me, and I phoned again on 24th October to be told a supervisor would contact me on Monday 27th October. I reiterated my previous conversations and confirmed with the operator that my telephone calls had been recorded, being advised they were.
On 29th October 2025 I telephone again, my patience now fully tested as only told once more a notification would be left for someone to contact me. At this point I asked to speak to a supervisor or manager immediately but once again no one was available. I then sent a letter to their online customer service on 29th Oct explaining all this yet again only to receive a response yeterday saying the would not pay for a repair as my car was out of warranty. They clearly had not read my letter which said if they wont repair the ad blue fault then I expect them to pay the £264.00 I paid for the system to be turned off which is the condition it was in before the recall. I wont let this go as they are at fault for carrying out an action on my car without my knowledge and at a cost to me.

Spoke to their complaints department 8 days ago and given a case number with a promise I would be contacted within 3-5 days. Called again on day 8 and was told the person dealing with my case was on the other line and was informed they would get them to call me straight back as soon as they came of the call that’s was 4 hours ago and still nothing?????

Not recommended. I have buy a new brand car from Peugeot, I have only problems with. Don't buy don't waste your money in this GARBAGE...

Do not purchase a Peugeot Puretech 1.2 petrol engine. Mine had a recall Code JZR back in February 2021. Took it too main dealership in 2021 they did not carry out the recall, said it didn’t need the recall wet belt/Timing belt changing. The wet belt is fitted inside the engine, and is made of rubber. This is a known design fault by Peugeot, hence the Safety Recall. My car is now 10 years old, I have had it 6 years, and I was told by a garage that the wet belt may need changing due to the age of the car. Kept the original recall letter from Peugeot Motor Company Coventry contacted them, I was told by the goodwill department that I can take the car to any approved Peugeot approved garage to get the work carried out under warranty. Took the car to Evan’s Halshaw at Gerald Road, after lengthy telephone booking over a month ago. For Evan’s Halshaw to back track and say it will not be covered under warranty, and I will have to pay. A timing belt/ Wet belt will cost over £1000.
So avoid by any Peugeot car, if you don’t want to experience appalling after service Customer Care. You are at the goodwill of this company to honour any Safety Recall.

I have recently had a terrible experience with Peugeot, just 15 months after spending £19,000 (in cash!) on a second hand Peugeot 3008 car with their Stellantis Croydon branch.

We have serviced the car regularly and never had any issues, and it passed its MOT in November. We bought the car with 24,000 miles and are now at 31,000 miles. The 12 months warranty we received expired in November 2024.

Recently my wife broke down on the way to work and she was picked up by roadside recovery. That day, the private garage told us that our 'dual mass flywheel' had failed, which they say is highly unusual for a 3 year old car and after only 31k miles, and quoted us £3k to repair it. We called Peugeot, and opened a claim for a goodwill repair, given the cost of repair and the failure of a core component of the car which is well outside of what should be ‘normal’ wear and tear. Peugeot Head Office advised us to have a diagnostics check with Peugeot Stellantis directly. So we took it to Stellantis Croydon on the next available date 3 weeks later (delivered at our own cost, as we cannot drive it) and they reported the same issues, plus more issues they identified (some included broken bolts inside the engine!), and quoted us £5.3k to repair the car. We called Peugeot's Head Office again to get an update on the goodwill repair and they had not reported the original case, so I had to submit it again and was told to wait 5 business days for the Head Office to speak with Stellantis Croydon.

We have now gone 9 weeks without a car that we paid £19,000 for 15 months ago, which failed 5 months after the warranty expired. It is currently not road safe, and we are stuck between selling it on Ebay for scrap/parts for £4k or paying £3k to 5.3k on the repair. We have just spent a summer break with our family (incl. 4 year old) car-less and relying on trains, buses and taxis for the entire summer at huge cost and inconvenience. The customer care from Peugeot is absolutely appalling, considering how few miles the car has completed for a part like the flywheel to have failed. For the sake of a £5k repair, they are sacrificing a buyer who paid £19k cash on a car directly with their garage only 15 months ago.

This is a company with £62billion revenues last year.

We have now reached out to Rip Off Britain, Katie Morley the Consumer Champion at The Telegraph but if anyone else is reading this and has encountered a similar issue with their Peugeot 3008 please do reply to this as I am keen to raise awareness. If you have a better understanding of our rights on this, too, any help is appreciated!

To start with one year ago my gf took time off work to receive my vehicle whilst I was on business in the USA.
They botched the appointment and delivered at time she clearly stated she was not available. She then had to lose a seconds day pay. No compensation was offered. This is minor problem compared to what we would then experience over the next 12 months.

The warranties are not worth anything because they take 6 to 8 weeks to get you into the work shop and that's before they even assess the problem. If your earning 2.4 -3k a week that's a severe loss of earnings.

First the entire dash board shut down leaving me unable to read the speed I was going or see what fuel I had or anything for that matter. Of course I couldn't see if the vehicle was damaged either. Pergeouts response was "it's not a breakdown so I have to continue to drive the car or get one at my own cost. This could easily kill me or other road users. They didn't care.

Eventually RAC stated this was happening with every brand new vehicle ( in the post office fleet) but there was a way to restart it by unplugging the computer and restarting it. Pergeot didn't even know this. Their customer service reps are complete clueless about their own vehicles. This would have been the first time i would have been off road for months.

This problem over the last few weeks is much more serious and once again is still a computer problem.
The van drives fine now, but the Ad Blu sensor is broken meaning the vehicle is going to shut down completely after 150 miles despite the fact the I have put in 20 litres of Ad Blu. Rac can restart it but only to give it 100 miles which is the amount I travel per day.
6 weeks is the next available appointment. RAC response which was to say I need to call out them out everyday until the appointment. Pergeot expect me to do this as they won't provide or pay for a courtesy car. I have to wait for it to be assessed and mended. This is going to be very very expensive if I take the time off work.
I can't believe this is legel, it being 2024 plate vehicle? The van drives fine.
If I had the Ad Blu disabled I would bet they would tell me the warranty is void.
They know however their warranty is not worth the paper it's printed on as a business can't be off road for 6-8 weeks. They know ultimately the business will have to pay for the work themselves. Except in my case they problem can't be fixed except by Pergeot.

This is the letter I've sent back to Pergeot after they rudely and bluntly refused to give me a van.

To whome this my concern.

I'm going to have to take legel action for loss of earnings.
Your appointments are weeks apart and I earn 2400 a week. In this case your losing me 6 weeks of earnings. I've just bought a brand new vehicle which drives fine but you have a simple computer problem. Your keeping me vehicle of road after I bought a 24 plate for around £20,000
Your customer service is actually criminal from start to finish. At one point Your reps told ne I should drive with no working dash board. This risks lives too.
I suggest someone calls me before this escalates into something much more serious .

You can call me on 07565313200

I have never experienced anything like this in my life. I work with 80 representatives and they will be informed to never purchase a citron or pergeot vehicle again.

As a company you have an appalling attitude towards people that spend vast amounts of money with you. Your warranties are completely worthless.

Michael Eedle
07565313200

We purchased a Peugeot 308 from.Arnold Clark 2021. 2023 the card stopped dead in the middle of motorway rush hour traffic, the camshaft chain had snapped. We contacted our mechanic who told us there was a problem with this cars chain. We googled it and yes there was..Arnold Clark said wasnt that model..£1300 to have it fixed. Same thing happened again April 24, again Peugeot and Arnold Clark would not listen. It would take 12 weeks for them to look at it. We had no option to use an independent garage. On Friday 1st Aug we received an urgent recall on the car for the camshaft chain!!!! We had already paid £4164 for a new engine. Shocking response from Peugeot customer care. We will now take this further

Disgraceful, disrespectful customer service. when I took my 308 into the garage after the AA (called because the battery I had received from the garage previously would not hold a charge even with their booster pack) said I needed a new battery, I was concerned that I had only had a new one 11 months previously. A diagnostic was carried out and it was announced that I needed another new battery because I wasn't driving the car enough (I drive it just about every day). I was informed that since I had had 4 new tyres fitted (and a health check was carried out) I had only driven 9 miles. I was on holiday during this time (two weeks), in another country! I was appalled that the garage was suggesting that I could not go on holiday again without having to buy a new battery each time!! This, of course is ridiculous. I complained that this couldn't be right but the garage said they couldn't help me and I couldn't have my car back until I had paid for the new battery and the diagnostic test. I phoned the customer service number I was given and was assigned a case number. This was on 18th July. Since then I have heard nothing. I have phoned every day and have spoken to 5 separate members of staff (names supplied if needed)and I have NEVER been called back or contacted in any way. I cannot believe the way I have been treated. The garage should be given the discretion to realise when a situation needs to be investigated further, and that penalising a customer for not driving their car enough (although spurious in this instance) is disingenuous at the very least and downright illegal I should imagine. None of us are given instructions about how much we should drive our cars! I am still waiting to be contacted (31st July 2025). Someone from customer services should be contacting me regularly to tell me what is happening with my case, and I expect the money I have spent to be reimbursed.

NEW PEUGEOT 2008 2025 gt terrible car no sat nav /no tyre inflation or foam no spare tyre so if you should get a flat tyre you have a problem. if you want any of these items you have to purchase them yourself from them after paying thousands of pounds for the car i would never have bought the car if i was told this was not in the price so 0/10 peugeot.

Ordered our Motability car from Peugeot Hatfield and was helped by the lovely salesman Eniola omidiji .. nothing was too much trouble and I highly recommend them and especially eniola he was absolutely brilliant

I collected my daughter’s Motability vehicle on 12th January 2025 (Peugeot 5008E) from Peugeot Ashford kent) on 24th March 2025 at 840am I was taking my youngest daughter to school and also had Eldest disabled daughter in the car, out of nowhere without any warnings the car came to a halt on a 30mph road leading onto another 30mph road. I immediately phoned the RAC who arrived at 9:30am but they were unable to move or fix the vehicle so I was told to stay sitting outside of the car with my disabled daughter and await a tow truck (my youngest walked the rest of the way to school). Five hours later at 13:30 we were still waiting so they phoned motability whom told us to leave the vehicle there and head home due to the Electric Traction battery failing it required a specialist to tow the vehicle. Eight hours later at 16:30 the car was finally towed to m Peugeot in Maidstone (earlier on that day I had phoned Ashford Peugeot and due to their branch and the Canterbury branch closing down they were no longer making on anymore jobs!) they to me the earliest appointment would be in Medway on 9th May- however I was advised by the RAC man to phone the Maidstone branch who were able to fit my car in next Thursday 3rd April. In the mean time I have had to get a taxi to and from my daughters day service which is a 100mile per day round trip, we now have the courtesy car which is petrol so is costly to me hence the reason I chose to go for an electric vehicle. I have spoken with Peugeot customer care who have said they will reimburse the petrol and taxi costs once the car is repaired. However I’m not happy with this response as I am a single parent of three children and paid an advance payment of £4699 on day of collecting the car which ultimately could have killed us. We use the motorway four days per week, country roads, travel to Portsmouth to see my son at uni and the A2 for myself to get to work and if this had happened on any of those roads we would have been killed or seriously injured. Peugeot don’t seem to care about the impact this could’ve caused nor the stress, fear, upset and anxiety that this has caused both myself or my daughter. My daughter is severely disabled and has a diagnosis of Down’s syndrome, Autism and challenging behaviour so for this to especially when she has only just accepted the new car is absolutely appalling and unacceptable. Imagine if the car would have came to a halt is the fast lane, myself, my daughter/daughters and others would have been killed. So by Peugeot selling cars that are not fit enough to be on the road is total negligence and a danger to life/lives. I’m still awaiting a response from customer care at Peugeot in regards to raising a formal complaint and compensation for the upset this has caused. I don’t know when I will get the car back, nor do I know if I want to ever drive it again, I am constantly going to be worried that it will happen again.