PetSwag Reviews 

282
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... See more

Rated 5 out of 5 stars

Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... See more

Rated 2 out of 5 stars

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... See more

Rated 1 out of 5 stars

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... See more

Company details

  1. Pet Store
  2. Hobby Store

Written by the company

PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

282 reviews

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2.5

All reviews

(282)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

Good prices, poor customer service.

I was promised expedited shipping (if it was possible) because of delay in availability of items from distributor. If that wasn't possible, I was told that they would work to delay shipping so that the items wouldn't be sitting around delivered for the two weeks we'd be on vacation. Instead I got a shipping notice that the items would in fact arrive during our vacation. I got no follow up re: the earlier promises. I sent two further emails about this but got no response. Then I tried to call several times but t heir customer service always goes to voice mail.

25 December 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service. ordered carriers close to christmas and the 1 day processing helped get my order out quickly so i received it earlier than the eta. Very happy to have my order in time for the holiday. Thank you!

25 December 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding service and product

I placed an order and within 15 minutes had an email that my item had shipped - incredible! Arrived two days later. High quality - a world of difference from the prior seatbelt (purchased off the shelf at a chain store) we had for our dog. Highly recommend this company!

24 December 2015
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

Awesome products, fast shipping and great service! If you want the best for your pets, look no further than PetSwag!

22 December 2015
Unprompted review
Rated 5 out of 5 stars

Quality product. Fast service.

My dog loves to chew through his leashes. He is not even interested in chewing on the marine rope leash. Product was exactly as advertised and service was great.

12 December 2015
Unprompted review
Rated 5 out of 5 stars

Fast service, good selection.

This is the second time I've ordered from Pet Swag, and both times I've been able to find exactly what I'm looking for, and at a fair price. Delivery was quick and efficient. Really, all I can ask for! I'll definitely order from them again.

7 December 2015
Unprompted review
Rated 5 out of 5 stars

Fast shipping and great prices

Very pleased with this site! I ordered a car harness for my dog, and it got here quickly and as described. Would definitely buy from here again.

20 November 2015
Unprompted review
Rated 5 out of 5 stars

Awesome quality!

The collar I ordered came in a timely matter and looks exactly like the pictures, it's awesome quality and my puppy is very happy with his new present !

18 November 2015
Unprompted review
Rated 5 out of 5 stars

Car safety harness

I received my car safety very promptly. Very well made and love the blue color. It is for my 8 lb chihuahua. It feels a little heavy, but ok if she only wears it while in the car. I am having difficulty adjusting the straps to fit her and still trying to figure out how the straps turn to fit comfortably when snapped on. I will work on it later and hopefully not have to send back. It is the only one on the market that looks the safest.
I hope it will work. Thanks

18 November 2015
Unprompted review
Rated 5 out of 5 stars

found my animal

fast receipt! the packaging was half the fun. this is a label a dog will shine on in:) my miss molly loves her swag!

18 November 2015
Unprompted review
Rated 4 out of 5 stars

Good service, great prices.

I enjoyed shopping with Pet Swag having a lot of trendy, good quality dog brands all in one place. Would be nice to receive free shipping with a certain value and hope more brands continue to be added. I was very happy with the Found dog collar and adjustable leash.

11 November 2015
Unprompted review
Rated 3 out of 5 stars

customer service was great but the collar i bought did not fit

i bought the smallest collar possible for my small dog and it didn't fit. When my dog isn't the smallest in the world. I was so bummed when it came in. We were so excited for the collar to come in. very upset with this situation. Wish we could figure something out to make up for this. But we do love the company.

11 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent communication

The item I wanted was back-ordered. PetSwag's communication was very good throughout.

Also, they handled an exchange very quickly and smoothly.

8 November 2015
Unprompted review
Rated 5 out of 5 stars

Great Product

While I really like the PetSwag harness, I'm having some difficulty fitting it to my barrel-chested dog. She weights 35 pounds, but she is short and bulky. I bought the size suggested, but it may be too big for her. Just haven't managed to get it to fit her right.

28 October 2015
Unprompted review

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