While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
PetStore.com has a huge selection of discount pet food and supplies for all types of pets. Visit our site to see pet toys, clothes, cages, grooming supplies, food, and other products.
False advertisement. Advertize FREE PUPPY, then wants 150. adoption fee. To those not able to contact.
shorten Elizabeth to lizzy, then nancy, then g----
She responded about the puppy in about 4 days. Then asked why I complained about 150. fee.9
Scam site, somebody please teach these scamsters a lesson. Products will be charged but will not arrive
I ordered a animal travel bag in august 2022 and another in oct 2022. The money has been charged on the account and i never received the bags. let alone the second bag I didn't even get the confirmation email. Ive written numerous email with no response and like other customers says there is no phone or anyway to reach them. This is total FRAUD. i ordered the same bag from Harrods and had them the next day. don't ever use this site.
Very good service for click and collect, although it took the store some time to find it
Writing on behalf of the cat - he is very happy with the service provided. Well packed, delivered quickly, good products, good choice.
I had contact with the customer service once in regards to the delivery service they use. They have been incredibly friendly and helpful.
I too ordered a large pet bed on 24 August 2020.
All e mails undeliverable, contact phone not recognised.
Who can I contact to investigate or highlight.
Ordered large pet bed on 25 / 8/ 20 have sent about ten emails to petstore about my dogbed and heard nothing from them .there is no contact number to call them on.customer service is a joke i will not buy anything again from them .if anybody has an other email address or phone number to contact them could you put it thanks
Delivery was not too long and product was ok
Wont cancel an order just hours after it was put in, even though it wont be shipped for another day or two.
I bought a warm fleece lined coat for my whippet, excellent product, just what I'd hoped for. Speedy delivery,in spite of the snow, plus the added bonus of free delivery. Thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
