Pets Place Reviews 

it is a fraud, they do not contact or sent the articles

Yes they are probably the cheapest, but stop using pet owners and try to sell them and rip them off with your staff

DO NOT ORDER IN THIS SHOP.
When I purchased in this shop, I never got a confirmation. I was waiting waiting waiting. Also I wrote email to the shop and this is ridiculous part that I have to wait to hear them back in 5 days. Yesterday I received the message from them that the product is already in the correct place. NOPE. it was already on the way to return because it was there over a week already. RIDICULOUS.

I have been taking my pets here for years. I have canceled some appointments due to my pets being sick with the runs and so. In fact they once messed up so bad because they forgot to schedule one of my appointments and I simply rescheduled. Today I spoke with a Mary and for starters, her tone was rude and seemed bothered. She said I would need a deposit due to cancelations and I agreed to pay a deposit. She sounded a little more upset and proceeded to tell me to go in as a walk in. I can't take the risk of going and not being seen so I asked her to give me an appt. She then said to log on to schedule my appointment. I asked if I was going to be treated like this due to previous cancelations and she said "yes" I replied that I would just find another vet and she said, "ok." That's poor customer service. No need to give people a nasty attitude.

The assortiment is okish, not much variety or service. Just bought some medical supplies for my pet and they arrived both with broken packaging because there is no paper in the box to protect them. Yes, you can return but I need the supplies and cant wait to return and reorder. On top of that, not once was my objectively gorgeous pet shared on instagram when we participate tagging Petsplace. So guess what, we don't like you either and we are gonna spend the money for my spoilt pet somewhere else.

There I order dog food. Among the advantages are a good choice of goods, reasonable prices, a convenient website, and quick delivery.
The only issue is that it's impossible to know the exact delivery date when you place an order.

Visited the location on Pijnackerstraat in Amsterdam. What a lousy place with too lazy young employee, counting too much money for a simple cat meal. After three times contronting them with too high price for the product, despite nobody in the shop, not even trying to look at the place of the price, so I had to make a picture myself. Showing this picture with the lower price on the shelve which they had in the computer i got the message from the girl: I CAN'T READ THE BARCODE......just opened this store but you better go shopping at Zooplus....

We've had a good experience with PP this winter. However, I would just say that customer service is quite slow to respond.
A lot of negative reviews here but we have not had too many problems with our orders (placed several this Christmas).

Worst service ever. I been trying to get a refund of a damaged cat food package for a month, I still can't get any response or any refund. Just get away from that store. They never answer you back when something happened.

Absolutely horrified that a "birthday cake" bone I bought for my dog's bday from Pets Place is being sold to pet owners, because it almost killed my dog that night. I wrote to Pets Place after the experience and received no reply. What kind of company is this? Not one that cares about animals...won't shop there ever again. I post this now a month later because I waited patiently for a response from the company that makes the bones as well as from Pets Place who I told should discontinue this item. But neither took the time to reply. Terrible...

I ordered from this place because on their website it said that if I placed the order before 22:00hrs the food would be the next day at my house. I needed the food for my dog, so I ordered. As expected, the food did not arrive today and I also do not have a Track and Trace number to follow the order. A horrible experience. Now I am waiting for my refund as they did not comply with what they advertise on their website. A DISASTER. Never ordering again from this scam.

Hills Z/D is hard to find at the moment, but Petsplace still offered it on their website. I ordered an 8kg bag for 80 euros, paid and received a confirmation e-mail. After 2 days, still no track and trace.

I called the helpdesk, where a helpful employee tracked down my order, which got stalled in the system. She told me that the last bag of Z/D had been sold in the meantime, but that new bags would be available in a week's time. She offered to change my order for a delivery after 4 november. I accepted.

Later that day, I received an e-mail from Petsplace, stating that my order was cancelled and I would receive my money back. I called again, because my cat really needs this specific diet food. I was told the order cancellation was an automated action, and nothing could be done to reinstate my order for the 4 November shipment ('computer says no'). On their website, Hills Z/D now shows as 'unavailable.' I am back where I started, and will never order at Petsplace's online shop again.

Terrible order fulfillment. I've been ordering at Petsplace for more than a year, and it's getting worse and worse. My last two orders took more than 2 weeks to arrive, and another order I had before was missing an item. And there's no support, nobody to help you. Zero care.

In jullie assortiment zit Advantage vlooienmiddel van Bayer Willen jullie deze niet meer aanbieden En hoe kunnen wij dit terug geven aan u ? Gaat u ook dit uit het assortiment te halen?

The bees are vanishing at alarming rates: Over the last 10 years, we’ve lost 30-40% of our honey bees each single year.

Just three weeks ago, 4 million honey bees mysteriously died overnight in Italy. Local beekeepers are devastated. Investigations are ongoing, but one thing we know for sure: Bayer’s pesticides play a huge role in the global bee die-off.

That’s why we want to join beekeepers all over Europe for an ambitious plan: if we can collect one million signatures for a European Citizens’ Initiative (ECI), the EU is forced to listen to us in a public hearing.

But Covid19 has made it hard to collect signatures on the streets and we are behind schedule, with many key countries missing from the tally. And the deadline is coming up fast.

European Citizens’ Initiatives are one of the most powerful tools to pressure European leaders to act. But they’re not used very often, because the bar for success is so high: we need to gather at least 1 million signatures from more than seven European countries. The sign-up process is cumbersome, followed by a rigorous analysis to make sure every single signature is valid.

But it’s worth it, Ton. With the help of an ECI, we managed to get the disastrous trade deal TTIP off the table. And if we can show European politicians that there is a massive movement fighting to save the bees, they will finally be forced to act.

And we don’t have any time to lose. Scientists are sounding the alarm: unless we change course now, the bee die-off will threaten our food security. Almost all the food we eat depends on insect pollination, and honey bees are the most important pollinator.

But we’re still far from our target -- thousands of signatures in key countries are missing, including from countries like Italy, Spain and Germany. And because there’s a quota for each country, we need to make sure we can pay for targeted ads and translators into European languages to reach enough people.

10 days and no update on my order, they do not reply to my emails, I will soon run out of food and I will need to order from somewhere else.

Delay in delivery does not excuse zero communication.

Seems like a scam I would not recommend.

9 days wait for dog food? Took them 5 to send me a damn tracking code, took them 5 days to send the food to the post office???!!!!!! And damn if they let u know how long it’s gonna take when they are taking your money. It’s my second order with pets place, the 1st one same story, no tracking code till the day the food arrived& of course 3-4 days late; on top of that they forgot also half of the order so another few days wait for that too. Now the second and last order might arrive after 9 days, meanwhile will have to go a buy dog food from somewhere else because petsplace are good only at taking your money. Don’t blame it on Post.nl, I just got a parcel ordered 2 days ago, yea 2 days!

I am never buying again from Pets Place at they use this shi**y distribution company called PostNL and I am never receiving packages on time.

I picked them, because they seemed to be faster than anyone I found (even on Bol). And they did not disappoint! I basically needed a cat carrier ASAP, so time was really of the essence, and the delivery was very fast and all went smooth.

The cats here are so cute!! I'm so happy this animal shelter exists. They rescue all their animals off the streets, from such harmful environments and abusive pet owners. The amount of care they put into each and every animal is so graceful and genuine. I adopted a cat from here and she is now my favorite. I am so happy to see such caring people take care of these sweet defenseless animals. I will be back for my next kitten!

horrible people and horrible service from Pets place, Bilderdijkstraat Amsterdam including main office:

I bought a hunter harness for my puppy and it was broken within 3 weeks.
Totally not my puppy's fault. I always took his Hunter harness off, never had a chance to bite on it nor did other dogs. Pets place does not return money or give me another harness for my dog. I would definitalely advise you never to buy something at Pets place, they are totally inconsiderate of bad quality dog stuff they sell. for 41.04 euro's I expect to buy quality. This place sells rubbish