Your member of staff went above and beyond to try and find more stock of Lovable Lavender Dog Shampoo. She is a credit to your company....Great, love my products
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My beloved labrador Rowe has recently been diagnosed with prostate cancer. There is nothing we can do, just pain management. I've been giving him Hemp oil for 5 days now and there has been so much im... See more
We have just bought two of these lovely jackets and Jamie looks very sweet in his "Purple and Red One" a bit better than his last one which was a lovely shade of "Pink". He does not really care what... See more
I ordered two Chuckit ball throwers from Pets Perfect. Chuckits are more expensive than bog-standard ones but much better built and throw the ball further. Pets Perfect delivered them quickly and in g... See more
Company details
Contact info
Harrogate, United Kingdom
- 0800 090 1315
- info@petsperfect.co.uk
- www.petsperfect.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unreliable service
Extremely disappointed in this company. My order showed up well after the due delivery date and I had to purchase goods from Pets at home instead as Petsperfect failed to deliver on both days they had promised. Ended up spending double the money, wasting half of my Saturday at home waiting if the item was showing up or not and asking for a ride from my neighbor so i could buy the goods from a different provider instead so I can collect my kitten.Their products look great and prices too but i would much rather deal with someone who can deliver on time and not waste my money and precious time!

Reply from Petsperfect.co.uk
fantastic company
Would totally recommend petsperfect. Order was delivered in 2 days. Will definitely order from this company again. Will recommend to friends. Fantastic!!
Out of stock items.
Site needs to be able to let you know if items are out of stock. I went through the process of ordering and paying for the item only to get an email saying the item was out of stock and would be unavailable for at least a month. That is incredibly annoying. Then I had to hope I hadn't been scammed whilst waiting another few days for confirmation of my refund. Communication during that period was swift, polite, helpful and above reproach but could have been easily avoided completely by updating that basic feature of the site.
Great service, great product.
Cool mat arrived quickly, was exactly as described on the website, and I am very happy with it.
Full order not received yet
I am still awaiting half of my order, which was the most expensive part and most important. Still awaiting a response regarding this.

Reply from Petsperfect.co.uk
harness HURTTA
Delivered within a week.
Hurtta harness issimple to use and good design although a bit pricy.
I wish it would be padded under the armpits.
The girth size of my dog is 60cm - so the size I chose is allright, but there is no extra room in case my dog would get any bigger.
I am pleased with the item overall.
purchase from Pets perfect
Excellent service and delighted with product. Wouldn't hesitate to use again.
Some of my order is still missing
I have received the first Part of my order which is the carry case. I've yet too receive my car devider could these please bee seen too as I will need it for next Saturday thank you

Reply from Petsperfect.co.uk
swift response, marvellous product
does all is says on the tin and has stopped horse hairs getting onto all my washing - thanks
it hasn't arrived yet!
Not petsperfect doing but I ordered 2 cat Loo's on March 31st, they despatched via Hermes on April 2nd and its now the 10th and they're not here!!! Not happy as I have a new rescue cat arriving tomorrow - just hope the loo does too as have had to purchase another tray just in case. Maybe they need to use another method - the website said it would be Royal Mail. Pippa from petsperfect was very helpful and phoned hermes but they are still not here. Not very impressed.
Inflatable head collar
Ordered the above and one week later no sign of the collar.Contacted Petsperfect and they were on the case straight away, replied within the hour and offered to send out a replacement and a confirmation e-mail to inform me it was done. Unfortunately this was across Easter week end and consequently took another week for delivery, but no fault of Petsperfect. Non the less the product is good quality and their service was good, kept me informed and did what they said they would. I would use them again.
Not as expected
Item was very thin, a lot larger than expected and very fiddly to try and put on. The velcro was everywhere and stuck to itself. Having carefully followed the fitting instructions, I expected it to fit firmly to calm the dog but it only fitted round in places and was too big elsewhere.

Reply from Petsperfect.co.uk
Excellent!!
Great website, competitive pricing, fast delivery and accepts PayPal - 1st class service.
Dog Collar & ID Tag
Order was received in good time, and was just as expected...great value for money...good quality items.
Shires Dog Coat
An excellent product at a good price , arrived within the stated time of delivery, no problems at all
Highly recommended
Purchased sale item (beautiful dog coat) and medication for my dog. Prompt service, medication only supplied after further questions as to dogs age, weight, general health etc., as it should be. Very satisfied with my purchases.
bought item off email that was out of stock and now have to wait for a few weeks for what I order. time to find new pets goods shop
Do selling items not available
Buy from elsewhere.

Reply from Petsperfect.co.uk
Danish designs
Great product. I bought this bed for my new pug and it was a perfect size and very padded so comforting for her. Fast delivery and great prices.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







