Excellent customer service from Julia & Kieran when first making contact via WhatsApp & email. They responded quickly, dealt with my query efficiently, and were friendly & helpful (and my query wasn’... See more
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The course material was sent very quickly after payment was sent. I contacted the company via WhatsApp because I had a issue with the question answer sheet being sent to me in the wrong format. Thei... See more
Company replied
I adopted a cat who changed multiple homes recently, and I couldn't find the previous owner's contact details. I just received some photos that show the chip number, etc. I contacted them via WhatsApp... See more
Company replied
From the moment i contacted them the commuication has been incredible via whats app messages. Stan came to do my training today, what an absolute legend he is. From the get go he put me at ease, such... See more
Company details
Written by the company
Find, scan and reunite lost pets or register your own pet for the most effective microchip protection. UK Government approved pet database. We offer registration at just £2.99 per pet and low cost scanners starting at £9.99.
Contact info
Barwell Lane, PO13 0EQ, Gosport, United Kingdom
- 02392 987260
- support@petscanner.com
- www.petscanner.com
4.7
Excellent
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Wish i was with petlog
I have always had my previous pets with pet log , the dog was chipped and that was a done deal.pet scanner keep on and on wanting more money for more services. It drive me daft. I wish my dog breeder had of used pet log. Further to your reply, I don't have a subscription and you refer to my pet as unsafe and keep advising to take a subscription
10 April 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Cas,
Sorry to hear that.
That is for our optional subscription service. If you just wanted basic registration like Petlog then we can cancel the ongoing subscription for you. Please email cancel@petscanner.com
Kind regards,
The PetScanner Team
-----------------------------
Update to reply on 13/01/2023
Hello Cas,
We are working on a completely new app that will change the wording as we also believe the 'unsafe' text isn't the best choice of wording.
I will pass on your reply to our marketing team that will look into the frequency of our emails. If you have any other feedback, please email it to support@petscanner.com
Kind regards,
The PetScanner Team
Great company and very helpful
10 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello John,
We appreciate the 5* review. Please do not hesitate to contact us should you require any assistance in the future.
Kind regards,
The PetScanner Team
Great customer service feels like they…
Great customer service feels like they value the customer
10 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Alex,
Thanks for the 5* review and the kind words about our customer service team.
Kind regards,
The PetScanner Team
Petscanner is genuine
I received an unexpected email from pet scanner alerting me to the fact that my details had appeared on a fake pet chip database operation. I was dubious at first but made inquiries and petscanner were right, I had been scammed albeit almost three years ago. If you get an email from pet scanner it's worth taking it seriously. I followed up with petscanner who were very helpful and enabled me to get our pet properly registered. Otherwise, if we'd lost our pet a search on his chip would not have turned up our details.
10 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thanks for the 5* review and we are glad our awareness email has helped another pet get properly registered.
All the best,
The PetScanner Team
Received a scam email regarding my…
Received a scam email regarding my deceased dog from this company. You have no right in law to obtain and hold my private data and I will be reporting you to the Information commission for illegally holding private data without my express permission
10 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Mr Hines,
Your details are publicly exposed on https://petchip.info by searching your pet's microchip number on this site. PetScanner do not store or hold any records for you or your pet.
We are merely making people aware of their details being on Pet Chip Registry and making sure they get their details removed and, where applicable, registered on a DEFRA approved database.
Please contact us via email if you would like to discuss this further by emailing support@petscanner.com
Kind regards,
The PetScanner Team
Efficient, friendly, and reliable
Very efficient and reliable service. I have Fluffy's microchip registered with PetScanner. They always provide a friendly and helpful service that goes above and beyond.
6 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Harry,
Thanks for the 5* review about our registration services.
Kind regards,
The PetScanner Team
Recieved an email
Recieved an email claiming my dog wasnt chipped with Defra approved company...what a load of S**t. He is chipped with a Defra approved company its on the Gov website. So go and scam someone else I would never pay you any money. Trading Standards need to look into your company..
5 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Glad to hear you are registered on a DEFRA approved database. I would just double check to make sure it isn't still in the implanter or breeders details and that your details are up to date.
However, if you received our email, it means we did find your details on Pet Chip Registry which is a scam registration. You can search your pet's microchip number on their site and see that your details are publicly exposed.
https://petchip.info/
I would also recommend taking a look at their Trustpilot reviews too to see for yourself. There is also a Trading Standards article about them here:
https://www.tradingstandards.uk/news-policy/news-room/2021/warning-about-unauthorised-pet-microchip-registry
We are merely trying to raise awareness about the Pet Chip Registry scam and make sure people get their pets properly registered. We have helped many already and majority have actually registered elsewhere but it isn't stopping us providing that support.
We understand you are sceptical and you have every reason to be but please just take 5 minutes to take a further look into Pet Chip Registry and double check your details are up to date on the DEFRA compliant database.
If you have any other questions please feel free to contact us via email - support@petscanner.com.
Kind regards,
The PetScanner Team
Scaremongering people via email
I did not give you permission to email me and scare me into buying your services. My dogs chip is registered to a GOV approved website which states on their website, along with yours.
Stop scaring people into buying your services. Reading the reviews seems you need to spend some time working on your own website and current customers issues than scaring people.
If I could give a -10 I would.
4 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Beth,
Glad to hear you are registered on a DEFRA approved database. I would just double check to make sure it isn't still in the implanter or breeders details and that your details are up to date.
However, if you received our email, it means we did find your details on Pet Chip Registry which are is a scam registration. You can search your pet's microchip number on their site and see that your details are publicly exposed.
https://petchip.info/
I would also recommend taking a look at their Trustpilot reviews too to see for yourself.
We are merely trying to raise awareness about the Pet Chip Registry scam and make sure people get their pets properly registered. We have helped many already and majority have actually registered elsewhere but it isn't stopping us providing that support.
We understand you are sceptical and you have every reason to be but please just take 5 minutes to take a further look into Pet Chip Registry and double check your details are up to date on the DEFRA compliant database.
If you have any other questions please feel free to contact us via email - support@petscanner.com.
Kind regards,
The PetScanner Team
We had no idea that our pup wasn't on a…
We had no idea that our pup wasn't on a government recognised register. We registered with PetScanner as it's a recognised website. We also got a certificate so we had proof. Quick, easy & reasonably priced.
7 December 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Jamie,
We are glad we could bring the Pet Chip Registry scam to your attention and that you managed to get registered on a DEFRA compliant database.
Many thanks,
The PetScanner Team
I don't take kindly to scaremongering
I don't take kindly to scaremongering, my dogs are on a government registered database, so you can take your scamming elsewhere. Not what I would expect from a bone fide company.
Your reply is simply not true, it is an approved database, I checked for myself. As I said, stop scaremongering!
So you admit to the first lie, good start. Surely the point of a chip, is that people can get your details! I have checked, and the details are correct. Please stop this charade.
12 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
We found your details on Pet Chip Registry which is a fraudulent database that isn't government approved. You can see this for yourself by searching your pet's microchip number on https://www.petchip.info/ where you will see all your details publicly accessible.
Your microchip may be registered on a government approved database but it might still be with an implanter or breeder if you fell for the Pet Chip Registry scam. They pay lots of money to appear above legitimate databases when you search on Google.
We have helped many people already who were also fell for the scam and never actually completed the transfer.
Feel free to give us a call on 02392 987260 if you'd like to discuss this further.
Kind regards,
The PetScanner Team
——————————
Update to reply on 27/12/2022:
Please search your pet’s microchip number on www.petchip.info where you will see all your details shown. I would then recommending looking at petchip.info Trustpilot reviews to see for yourself.
Your pet’s microchip might be on a DEFRA approved database but it is most likely that it is still in the implanter or breeders name. This has been the case with everyone we have helped so far.
We are merely trying to spread awareness of the Pet Chip Registry scam.
Many thanks,
The PetScanner Team
——————————
Update to reply on 29/12/2022:
If the microchip has come from an approved database then it will return as 'registered' but this is usually left in the implanters/breeders name. Pet Chip Registry (petchip.info) pay a lot of money in Google Ads to appear at the top and trick people to register with them. Even when you search for the approved database you are looking for, Pet Chip Registry will always appear above them.
Like I said before, please search your pet's microchip number on petchip.info and you will see your details displayed. Pet Chip Registry (petchip.info) isn't DEFRA approved and Vets will not search this website when they are trying to reunite.
Many thanks,
The PetScanner Team
Free advice very welcome and very…
Free advice very welcome and very helpful. Didn't realize pet chip identification was open to fraud or that I could be breaking the law with a chip not with a Gov approved site. Customer advice prompt and excellent
13 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Clare,
Thanks for the honest review and I am glad we could bring the Pet Chip Registry scam to your attention.
Many thanks,
The PetScanner Team
Unwarranted email
I had an email from this company today stating that my dogs microchip is registered with a dodgy microchip company and inviting me to pay money to register with them. I've checked the government website and the company my dog is registered with is legitimate. Pet scanner more like pet scammer. Not impressed.
10/12/22-Following on from the reply from Pet Scanner I would like to know how they got my pets microchip number in the first place as you need this to access my details. I did not 'fall for the scam' and did not pay any money to pet registery. My pet is registered with a legitimate company. Their original email to me states that the database my pets details are stored on is fraudulent, doesn't mention anything about other databases. It says that I could be fined £500 pounds for not having them registered properly and that I risk not having my pet returned if they are lost etc. It then invites me to join their database for a monthly or annual fee. This is just fear mongering and an attempt to play on the emotions of a pet owner to make money. Disgusting.
7 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
We found your details on Pet Chip Registry which is a fraudulent database that isn't government approved. You can see this for yourself by searching your pet's microchip number on https://www.petchip.info/ where you will see all your details publicly accessible.
Your microchip may be registered on a government approved database but it might still be with an implanter or breeder if you fell for the Pet Chip Registry scam. They pay lots of money to appear above legitimate databases when you search on Google.
We have helped many people already who were also fell for the scam and never actually completed the transfer.
Feel free to give us a call on 02392 987260 if you'd like to discuss this further.
Kind regards,
The PetScanner Team
----------
12/12/2022 - Update to original post update
There is a set prefix on most microchip numbers so it is quite easy to get the remaining 3-5 digits.
In regards to our email, we have always had a link to the list of government approved databases in our emails but we have since made it more informative and less marketed towards us. Please note, the government website also states in bold "You can be fined up to £500 if your dog is registered on a database that is not on the list.".
Our email has brought the Pet Chip Registry scam to the attention of many people now and a lot are thankful for this. Lots have completed the registration for their pet with us as well as other databases. The main priority here is making sure people are registered on government approved databases with their details in date.
Kind regards,
The PetScanner Team
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thanks for the great review. I will make our trainer aware of your kind comments. We look forward to you thriving as a PetScanner implanter.
All the best,
The PetScanner Team
Works very good
13 October 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Jon,
Thanks for the 5* review.
The PetScanner Team
Done the microchipping course
Done the microchipping course, absolutely brill. clear, concise, easy help guide and the practical went smooth. Cannot recommend enough
22 September 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Graham,
Thanks for the 5* review on our microchipping course. Glad to have you onboard.
The PetScanner Team
Completed the Implanter training…
Completed the Implanter training course, everything was made simple from the start. Once the Theory was completed I was offered an appointment for my practical assessment, at a date and time that suited both me and the assessor. The assessor made things clear and easy to understand and was a pleasure to work with. The registration process is simple and very cost effective. I would highly recommend this company to anyone.
30 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Tom,
We appreciate the 5* review and kind words about our microchipping course.
Many thanks,
The PetScanner Team
If I am being honest...
This is a down to earth, polite and amazing company. I am doing my microchipping course with them and I have had wonderful advice from someone named kieran from the start. I didn't fully understand everything needed for the course until I paid but when I contacted to tell them, they assured me that they would pass it all on to be updated for future. I have also been thanked by them sending me some equipment towards training which is probably the most generous thing anyone has ever done for me, it means more to me than they will ever know. Thanks kieran ♥
26 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Macy,
Thanks for your kind words about our microchipping course and team.
Kind regards,
The PetScanner Team
The very best!!
I very nearly signed up with the "bigger company" to do my microchip training. I am so glad I didn't. Pet scanner are a better price and are so supportive. They are always quick to email back with any questions and answer calls immediately and help with whatever you need. My examiner was absolutely amazing. I was nervous but he instantly put me at ease and I felt as if I just had a friend around the house I can't praise him enough.
Kieran in the office is absolutely great and the incentive scheme is unbeatable.
Puppy owners have found the process of registering the chips simple and easy.
I would highly recommend this company to everybody.
25 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Kelly,
We are glad you had a great experience doing our microchipping course. I will pass on your kind words to our trainer and team.
Many thanks,
The PetScanner Team
Fabulous efficient service and speedy…
Fabulous efficient service and speedy delivery i expected a few days for certicate and recieved it in less than 12 hours
Highly recommend to friends and family
20 July 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Yvonne,
That is great to hear, thanks for the 5* review!
The PetScanner Team
Easy to set up and cost effective
19 July 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Julian,
Thanks for your 5* review!
The PetScanner Team
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