Pets4Homes Reviews 

12,308
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,022 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online platform is very simple to navigate and efficiently helps them find healthy, well-cared-for pets safely and quickly. Many buyers also deeply appreciate the secure payment procedure, which safely holds funds until collection to provide extra peace of mind and protection. Some people were dissatisfied with the strict account rules and requirements asking for sensitive personal documents like a passport, driver's license, or bank details. A few reviewers also noted occasional communication hurdles, account restrictions, or verification challenges when trying to connect with trusted sellers.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many praising its ease of use. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the vast variety of healthy and... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is well organised,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many highlighting secure transactions and peace of... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

We suddenly lost our 12y/o GSD 2/5/26 of oral cancer & I ready to start thinking about searching for a four legged companion. A friend recently lost her 14yr old Hungarian Vizsla & sent me the lin... See more

Company replied

Rated 5 out of 5 stars

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,308)

1,014 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience!

Excellent experience!
Pets4Homes made the whole process of finding our new pet easy and stress-free. The website is simple to use, and we were able to connect with a caring, responsible breeder. Communication was smooth throughout, and we felt supported from start to finish. I would definitely recommend Pets4Homes to anyone looking for a new furry family member. Thank you for a great experience!

5 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Tatiana! Thank you so much for the recommendation! We're thrilled to hear that finding your new furry family member was an easy and stress-free experience.

Rated 5 out of 5 stars

This is our first experience of buying…

This is our first experience of buying a puppy through Pets4Homes and it has been excellent. From initial communication via the Pets4Homes website with Paul the seller who has been absolutely fantastic. From initially meeting with Paul to view the pups, you just know the pups are his top priority and are being well cared for. Paul answered all our questions and any concerns that we had, we arranged pickup of our new family member within a couple of days. Due to the added incentives, arrangement of payment was done through the website. Everything has been done for all parties in a safe and easy way.
We couldn’t ask for more.

31 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Ron! Thank you for sharing your experience. We are delighted to hear that connecting with Paul went so smoothly and that our platform helped ensure a safe and easy process for everyone.

Rated 5 out of 5 stars

The whole experience felt so secure…

The whole experience felt so secure with peace of mind knowing the breeder was verified!

5 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Freya! Thank you for the feedback! Knowing that our breeder verification gives you peace of mind means everything to us.

Rated 5 out of 5 stars

Happy as always

Happy as always. Doing well for everyone ☺️

10 June 2026
Unprompted review
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Reply from Pets4Homes

Hi Moji! Thank you for the lovely note! We're so happy to hear that you are always pleased with our service.

Rated 5 out of 5 stars

Everything was done in a professional…

Everything was done in a professional way and the thing went smoothly

3 August 2026
Unprompted review
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Reply from Pets4Homes

Hi John! Thank you for taking the time to leave a review. We're glad to hear everything went smoothly and professionally!

Rated 5 out of 5 stars

Very trusted site to sell your puppies…

Very trusted site to sell your puppies or buy a puppy with confidence. You can pay through pets for homes with a secure payments system. For me as a breeder it’s a great place. Add multiple pictures and videos. Get to build feed back on puppies sold. Which builds confidence in others buying from you.
They also monitor there site for scammers which others don’t do. Pet4homes is my go to for any pets

4 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Debbie! Thank you for the fantastic review! As a breeder, your trust means so much to us, and we're glad our secure payments and anti-scam monitoring support your work.

Rated 5 out of 5 stars

Perfect adverts

I love this site for advertising my beautiful bunnies. The quality of the pictures what I upload perfect.

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Chris! Thank you for the feedback! We're delighted that our platform works so well for advertising your beautiful bunnies and showcasing your photo uploads.

Rated 5 out of 5 stars

Excellent service

Excellent service. Acquired a gorgeous puppy through this site. Highly recommended

4 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Ian! Thank you for the recommendation! We're so happy you had an excellent service and found a gorgeous puppy through Pets4Homes.

Rated 5 out of 5 stars

Efficient in providing solutions

Efficient in providing solutions

27 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Robby! Thank you for leaving us a review! We're glad to hear our team was efficient in providing solutions for you.

Rated 5 out of 5 stars

Buyer protection

We loved the protection offered by Pet Payments which gave us piece of mind! Each step of the process was very clear and easy to follow. Would recommend to find your new family pet!

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Rebecca! Thank you so much for the recommendation! We're thrilled that our Pet Payments protection gave you total peace of mind when getting your new pet.

Rated 5 out of 5 stars

Delivery of monthly repeat order of dog…

Delivery of monthly repeat order of dog food/treats always on time. Can change order very easily if needs change. Excellent service.

17 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Marie! Thank you for the great feedback! We're delighted to hear that your repeat dog food orders are arriving on time and are easy to manage.

Rated 1 out of 5 stars

Appalling reserved a puppy and used…

Appalling reserved a puppy and used their payment protection the said puppy I put the deposit on was correct description but wrong puppy in the pictures the puppy also had something wrong with its eye i provided proof of both , the back street breeder provided no evidence what’s so ever , they refused to return my deposit despite the fact that the backstreet breeder broke the contract with me by trying to palm me off with a different puppy , if you value you hard earned money and your sanity coping with different responders to your correspondence please go to a reputable breeder

20 July 2026
Unprompted review
Rated 5 out of 5 stars

The whole process made buying our puppy…

The whole process made buying our puppy so easy. I would recommend to anyone looking for a new dog.

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi John! Thank you for the high recommendation! We're so glad the process was easy for you when buying your new puppy.

Rated 5 out of 5 stars

Purchasing a puppy

The communication on the website between the seller and myself was instant, they were also backed up by emails. Giving a secure record of these. The Payment system was very swift.

1 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Thank you for taking the time to leave a review! We're pleased to hear that our instant messaging system and swift payments made your purchase seamless.

Rated 5 out of 5 stars

Can't recommend it more!

I've used this site for many many years as I keep guinea pigs, but I've also gotten 2 kittens over the past 2 years too. One of them was this weekend.
The site is easy to navigate and filter, the messaging is never delayed and this new system of paying deposits/full amounts is really helpful. I'm not a cash in hand guy so it's great just paying with a card and not having to fuss with bank transfers, which always needs approval and takes forever.
I've only ever had one issue with a seller but that was resolved instantly. Otherwise, it's always been a very smooth process. Seller prices cam be extortionate but that's not the site's fault. The only annoying thing was the constant asking about insurance and having to click it away a lot. I'd like to have my own and that the site accepts that as a setting.

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Nate! Thank you for being a long-time customer and for sharing your detailed feedback! We're glad our card payment system and support team have made finding your pets so easy over the years.

Rated 5 out of 5 stars

The whole process was safe and…

The whole process was safe and informative lots of advice and the 5 week insurance was very helpful

31 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Gayle! Thank you for the feedback! We're so glad you found the process safe and informative, and that the 5-week insurance was helpful to you.

Rated 5 out of 5 stars

What can you say pets4homes are truly…

What can you say pets4homes are truly the best place to find your fur baby easy to navigate to the right breed your looking for it’s nation wide service too we just found our Dorset old Tyme bulldogs Nancy and cookie the planning this company does is second to none ! Easy transaction they do check the breeder out too you get all the documentation when your baby is ready they encourage you to go and see your pet in there own environment too the owner keeps you informed about there progress pictures videos etc all arranged through pets4homes I really hope people find there perfect pet through this company excellent

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Mr Daly! Thank you so much for the review! We are thrilled that our breeder checks, photo updates, and nation-wide service helped you find Nancy and Cookie!

Rated 5 out of 5 stars

If you've got the time and the money to…

If you've got the time and the money to have and enjoy a pet then this company is the best to choose.

2 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Terry! Thank you for taking the time to share your review! We appreciate your kind words and support.

Rated 5 out of 5 stars

In-depth Information

Having retired recently, I was now looking for a new dog companion to get me out and about. Having recently had a terrible experience with a supposed registered breeder I decided to do some in-depth research.
I came across Pets4Homes who matched my needs exactly. I receive regular emails from them regarding local and verified dog breeders who I can contact when I am ready to do so.
Pets4Homes gives me numerous options and choices from their very own selection and most importantly, they are trusted and reliable.
I highly recommend anyone that is interested in looking for a new pet to do so via Pets4Homes as their website is full of great resources and information

2 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Jim! Thank you for sharing your experience, Jim. We are honored that our verified breeder resources and local email updates could help you confidently search for your next companion.

Rated 5 out of 5 stars

Recognising my requirements and details and succeeding!

Recognising my requirements and details of myself and the dog I was looking to re-home.
Eventually and actually finding a suitable family to re-home him. In fact they are collecting him today! All the way from Norfolk to Surrey!

2 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Chris! Thank you for the update! We are delighted that our platform helped you find the perfect family to rehome your dog with today.

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