Pet Protect Reviews 

4,048
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being friendly, approachable, and providing genuinely helpful guidance during stressful situations. Policyholders note that veterinary bills and insurance claims are handled remarkably quickly, smoothly, and without unnecessary bureaucratic fuss. Many consumers highlight the great ease of communicating through online chat facilities and speaking directly with polite representatives. However, some customers also noted rapidly increasing policy prices, large annual renewals, and increasingly mounting expenses over long periods. A small group of reviewers additionally experienced unexpected excess charges and substantial percentage contributions when processing their claims.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are helpful and claims are handled... See more

Claim

People report positive experiences with claim, noting that the process is generally straightforward and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and approachable representatives.... See more

Payment

Customers report positive experiences with payment, highlighting prompt and fuss-free transactions directly... See more

Price

Consumers find price to be ambiguous, noting that while initial rates are very reasonable and competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing experience. My cat developed an E Coli infection that cost quite a lot to get to the bottom of. Pet protect paid out seamlessly and promptly with not a single issue and even offered... See more

Company replied

Rated 5 out of 5 stars

Even though our policy has increased a lot, I am still pleased I decided to go with Pet Protect for our dogs insurance. The customer service is great, it’s easy to speak to a human and they’re always... See more

Company replied

Rated 5 out of 5 stars

We’ve never had any problems with claims for our chichon/pom x who suffers from, dmvd and joint problems. I’ve found ‘Pet Protect’ to have been very approachable and sympathetic to our needs when I’... See more

Company replied

Rated 5 out of 5 stars

PetProtect were helpful and supportive on the phone, and settled the claim within a week once it was submitted. If you think that the market leader is the only option, then don't. PetProtect don't dir... See more

Company replied


Company details

  1. Pet Insurance Company
  2. Insurance Agency
  3. Insurance Company

Written by the company

Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.


Contact info

Pet Protect Pet Insurance

Visit our website for more information

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.4

All reviews

(4,048)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

Brilliant!! Have a spaniel with an ongoing condition and only takes five mins to send invoices in and get a reply within minutes to say being sorted!!!

24 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so happy to hear that our process for handling invoices is working well for you and your spaniel's ongoing condition. We appreciate your kind words! Pet Protect

Rated 5 out of 5 stars

Quick and professional reply

Quick and professional reply

25 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're happy to hear that our prompt and professional response was appreciated. We value your positive feedback. Pet Protect

Rated 5 out of 5 stars

Excellent insurance care from pet…

Excellent insurance care from pet protect for my dog bebe’s teeth extractions. Very quick response. Thank you pet plan

11 May 2026
Unprompted review
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Reply from Pet Protect

We're so glad to hear that we could provide excellent care for your dog's teeth extractions and that you experienced a quick response. Thank you for your kind words! Pet Protect

Rated 5 out of 5 stars

The old saying with insurance “you…

The old saying with insurance “you don’t know until you use it “ - well unfortunately I had to use mine, bills racked up quickly and they took a lot of stress and worry away after the initial outlay from me they worked directly with my vet and will continue to do so now we have a lifetime treatment need - truly grateful I didn’t move provider to save a couple of pounds

16 April 2026
Unprompted review
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Reply from Pet Protect

We are truly grateful for your kind words and are so glad we could provide support during a challenging time. Knowing we eased your stress is incredibly rewarding. Thank you. Pet Protect

Rated 5 out of 5 stars

I’m so pleased I continued my pets…

I’m so pleased I continued my pets policy insurance with pet protect, lily my dog has had a couple of claims and I can guarantee that pet protect take all the hassle out of your claim they are quick to respond and pay the remainder to your vets straight away great service always do not hesitate to have your pet/s covered by pet protect 5* company always

14 May 2026
Unprompted review
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Reply from Pet Protect

We are so happy to hear about your positive experience with us. We truly appreciate you sharing your kind words. Thank you for your continued trust in our service. Pet Protect

Rated 5 out of 5 stars

Fantastically easy to make a claim

Fantastically easy to make a claim. Prompt payment too.

15 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We are delighted to hear you had such a positive experience with our claims process and prompt payment. Thank you for your feedback. Pet Protect

Rated 5 out of 5 stars

Got my back

Went online looking for pet insurance, some quotes were ridiculous, seen pet connect, really good value,covers everything you can think of,and more that you would never consider, at the end of the day, its peace of mind,i now kniw that my cat will be ok, and can have a happy life,doing what cats do, which isn't a lot, and if anything happens pet connect got my back

15 June 2026
Unprompted review
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Reply from Pet Protect

We are so happy to hear that our pet insurance provides you with such great value and peace of mind for your beloved cat. Thank you for sharing your positive experience! Pet Protect

Rated 5 out of 5 stars

Always great

Always great, quick and easy responses and service.

22 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're glad you appreciate our quick and easy service. We thank you for your kind words. Pet Protect

Rated 5 out of 5 stars

Answered my enquiry via the online…

Answered my enquiry via the online chat quickly and easily.
Always find petprotect efficient when making any claims, never have any problems.

15 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so happy to hear we could assist you quickly and efficiently. Thank you for your kind words! Pet Protect

Rated 5 out of 5 stars

Well what can I say my eldest Shih Tzu…

Well what can I say my eldest Shih Tzu has no end of problems. Pet protect have always been excellent and paid the money. You hear stories about pet insurance doing everything not to pay but these guys have been excellent, iv 2 Shih Tzus both insured by pet protect youngest never had a problem touch wood

10 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so glad to hear we've been able to provide excellent support for your Shih Tzus, especially with your eldest. Thank you for sharing your positive experience! Pet Protect

Rated 5 out of 5 stars

Good value for money

Good value for money, especially if more than one pet

5 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We appreciate your positive feedback. We are glad you found it to be a good value. Thank you. Pet Protect

Rated 5 out of 5 stars

This company is very quick with payouts

This company is very quick with payouts
I'd recommend Pet Protect to anyone.

24 May 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so happy to hear you are happy with our claims processing times. Thank you for your kind recommendation! Pet Protect

Rated 5 out of 5 stars

Very impressed

Very impressed, claim was paid out within a few days of submitting claim, have been with pet protect for a number of years with no problems.

5 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so happy to hear about your positive experience with us and prompt claim settlement. Thank you for your continued loyalty! Pet Protect

Rated 5 out of 5 stars

Would recomend

PetProtect has been there for my pet for when I require them. I have not had any issues with claims and they are friendly on the phone if you give them a call

27 May 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so glad to hear we've been there for your pet and that our team has been friendly and helpful. Thank you for your kind words! Pet Protect

Rated 5 out of 5 stars

Very quick

Very quick, lots of options to communicate your requests and we’re very easy to follow. Also a quick response

2 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're glad you enjoyed your experience with our quick communication and many options! Thank you for your feedback. Pet Protect

Rated 5 out of 5 stars

My renewal concerns have been dealt…

My renewal concerns have been dealt with swiftly and professionally. Renewed policy and all happy.

2 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We're so happy your renewal was swift and professional. We appreciate your kind words! Thank you. Pet Protect

Rated 5 out of 5 stars

Easy and Cheap

I have been a loyal customer of another company since I got my cat. I always thought they were the cheapest until this year. When I looked around I found Pet Protect was so much cheaper and so easy to sort it all out. It was quick, simple and hassle free.

2 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We are so glad you found our service easy, quick, and hassle-free. Thank you for your wonderful feedback! Pet Protect

Rated 5 out of 5 stars

Continuation claim

This was a continuation claim which was efficiently and quickly dealt with by my vet and Pet Protect.

22 May 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We are so glad to hear your claim was handled efficiently. Thank you for sharing your positive experience! Pet Protect

Rated 5 out of 5 stars

Pet Protect really have been the best.

Pet Protect really have been the best.

We switched to them a couple of years ago after the renewal costs from the company our cat had been insured with his entire life (despite never making a claim) had simply become unaffordable as he reached his ninth birthday.

Last November our cat became seriously unwell and, throughout what has been a very difficult and emotional time, Pet Protect have been exceptional. Every claim has been handled quickly, fairly and without fuss, usually being paid within just a few days.

What has stood out most is how different they have been from many insurance companies. There has been no arguing over technicalities or searching for reasons not to pay out, just compassion, professionalism and genuinely excellent customer service when we needed it most.

I genuinely can’t thank them enough. Prompt payments, clear communication and a company that actually seems to care about its customers and their pets.

I would recommend them without hesitation.

2 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We are so grateful for your kind words and are truly touched to hear about your positive experience during such a challenging time. Knowing we could provide support and peace of mind when you needed it most means a great deal to us. We are committed to caring for our customers and their beloved pets. Thank you. Pet Protect

Rated 5 out of 5 stars

I have my other dog insured with Pet…

I have my other dog insured with Pet Protect, so it was easy to add my new puppy to insurance.

2 June 2026
Unprompted review
Pet Protect logo

Reply from Pet Protect

We are happy to hear that adding your new puppy to your existing policy was easy. Thank you for your feedback. Pet Protect

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