My Beagle, Bella, has had persistent skin allergies for as long as I can remember. Within just a couple of weeks, I noticed a significant reduction in her itching and scratching. The supplements con... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to set up account and pay over the phone handy for those who don't like using internet for paying/ordering, the lady I spoke with was most helpful and doublechecked I was aware of what was requir... See more
Company replied
Dreadful customer service. Ordered meds for two dogs in june. Still saying order in process. Have called three times and emailed. Not reply to email. No reply on calls and recording gives. Different c... See more
Company replied
I have just had a delivery of insulin that was held up during the week by my vet. I took a picture because not only was it so well packaged, it arrived as promised. I was worried sick due to the delay... See more
Company replied
Company details
Information provided by various external sources
Find a wide range of medicines, supplements and pet essentials for your animals all at typically half the vet price. We are a UK veterinary dispensary offering expert advice and a first class customer experience.
Contact info
Pet Prescription Ltd PO BOX 171 , BS31 9EG, Bristol, United Kingdom
- 01761 258 517
- info@petprescription.co.uk
- www.petprescription.co.uk
4.3
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, will be using this site for additional and future medications.
29 April 2022
Reply from Pet Prescription
Hi Christine,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Excellent prompt service
Excellent prompt service, will definitely be a regular customer!
28 April 2022
Reply from Pet Prescription
Hi Donna,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Billie
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi Rodney,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Sarah
Pet Prescription
Customer Care Team
Definitely 5 stars!🔅🔅🔅🔅🔅
Definitely 5 stars!! Every time I phone to place an order, the girls have been exceptionally patient, friendly and helpful! Seriously, this is the best company I have ever dealt with and no, I am not a friend, or relative!!
27 April 2022
Reply from Pet Prescription
Hi Gracie,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jamie
Pet Prescription
Customer Care Team
Dog medication
Very helpful, easy to use. Tablets for my dog are much cheaper then getting through my vet and arrived quickly. Definitely use for pet medication from now on.
27 April 2022
Reply from Pet Prescription
Hi Claire,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jordan
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi Jennifer,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Charlie
Pet Prescription
Customer Care Team
Sent my details to my daughter's…
Sent my details to my daughter's account by mistake. We live in the same house and have the same surname but my daughter has a cat and I have two dogs. We have separate accounts, emails etc. Data protection was not adhered to..
26 April 2022
Reply from Pet Prescription
Hello,
Thank you for your feedback.
I’d really like to help resolve this for you but unfortunately, I'm not able to look into this further from the information provided.
If you'd like to discuss this further, please get in touch with us directly at customercare@petprescription.co.uk please include your order number so we can help out as quickly as possible.
Kind regards,
Billie
Pet Prescription
Customer Care Team
Order with Vet’s Prescription.
Very happy with the product and service from this company. Delivery was prompt and medicine was packed well.
25 April 2022
Reply from Pet Prescription
Hi Susan,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Jordan
Pet Prescription
Customer Care Team
Fab Company
I always love your helpful friendly team
I’m not very good on emails etc and your great staff guide me through the process
Delivery is fast such a great service
Thankyou for your patience with us oldies
25 April 2022
Reply from Pet Prescription
Hi Kathy,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Emma
Pet Prescription
Customer Care Team
I struggled with my email but I rang up…
I struggled with my email but I rang up and staff were very helpful and my issue was resolved in minutes
Thankyou
25 April 2022
Reply from Pet Prescription
Hi June,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Delivery prompt in letterbox friendly package
25 April 2022
Reply from Pet Prescription
Hi Astrid,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Harley
Pet Prescription
Customer Care Team
Very helpful .made it very easy to get…
Very helpful .made it very easy to get the mefs needed for my dog .thankyou pet percriptions.
25 April 2022
Reply from Pet Prescription
Hi Tina,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Alex
Pet Prescription
Customer Care Team
A good service
25 April 2022
Reply from Pet Prescription
Hi Erick,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Billie
Pet Prescription
Customer Care Team
Excellent service as always from Start…
Excellent service as always from Start to finish. The staff are very friendly and knowledgeable great company. I have recommended to friends who have pet's and need medication. Simply outstanding and easy to order.
23 April 2022
Reply from Pet Prescription
Hi Ian,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Jamie
Pet Prescription
Customer Care Team
Very good service and got exactly what…
Very good service and got exactly what I orders when they said it would be here.
22 April 2022
Reply from Pet Prescription
Hi Claire,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
I have used pet prescription for a few…
I have used pet prescription for a few years now and have always found them to be extremely professional ,polite and helpful.
21 April 2022
Reply from Pet Prescription
Hi there,
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Emma
Pet Prescription
Customer Care Team
I would give this company 5* from…
I would give this company 5* from ordering to the delivery.
21 April 2022
Reply from Pet Prescription
Hi Sally,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.