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Peter Tyson Reviews 

14,294
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,236 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the exceptionally fast delivery times, highly competitive prices, and very responsive customer service representatives who consistently go out of their way to assist with every request. Buyers consistently express deep satisfaction with the smooth online ordering process, safe packaging, and the wide range of top-quality audio and video products available. However, some customers also noted experiencing occasional issues with faulty equipment, damaged goods, or unexpected shipping delays during transit. A few reviewers specifically mentioned receiving items that required prompt exchanges, technical support assistance, or returns due to minor manufacturing defects.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Reviewers highlight positive aspects of product quality, praising the excellent sound and overall performance... See more

Service

Clients share positive opinions on service, highlighting exceptional efficiency and prompt support. Reviewers... See more

Price

People report positive experiences with price, consistently praising the competitive rates and great deals... See more

Order

Users describe positive interactions with order, highlighting a smooth online purchasing process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to return an appliance as some parts were missing. I've got enough to deal with at home as my husband has serious health problems, which means I am now in sole charge of the house, garden etc pl... See more

Company replied

Rated 5 out of 5 stars

Always a fantastic company to deal with. I've bought many products from them over the years and the service has always been exceptional. Big thank you to Ben who went out of his way to correct... See more

Company replied

Rated 5 out of 5 stars

Used Peter Tyson for several items over the years and always 1st class products and service. My latest purchase was a Denon AV amp. Arrived quickly and up and running same day. However just over a w... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Peter Tyson as usual. Quick delivery and above and beyond customer service. Special thanks to Steven for sorting out the digital cable (he'll know). My Quad Platina setup is now... See more

Company replied



Company details

  1. Electronics Store
  2. Appliance Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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4.9

All reviews

(14,294)

3,124 reviews in the last 12 months

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Rated 5 out of 5 stars

Good products with great service

Peter Tyson's online shopping experience was a pleasant one, the website was easy to negotiate, precise in the product information provided and a straightforward payment procedure. The purchased item, a media streamer, arrived on time, safe and sound and with no damage to the box. I will certainly consider Peter Tyson for any future Hi-Fi purchases.

1 September 2026
Rated 5 out of 5 stars

Outstand Service

This is my third AV Receiver from Peter Tyson although I have only recently registered on the PT website.
My first purchase was a Yamaha AV Receiver back in 2009 and another more up to date Yamaha model in 2014.
After receiving the Denon AVR-X1800 I set it up with absolutely no problems whatsoever.
Once connected to a television the Denon receiver has a very user friendly interface and anyone even with basic experience will have no problems configuring this receiver.
I have never had any problems with my purchases and I can highly recommend Peter Tyson and will continue to support them with any future purchases.
Thank you for your Excellent Service.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience.
Jason in sales was a 🌟
I could not praise him enough.
Sooo helpful.
All via emails.
Helped a grown up out.
Superb bit of kit too. Denon N12
More than adequate for my needs.
Had my own old speakers to use.
Not as old as me though!!
Thanks again. 10/10

8 September 2026
Unprompted review
Rated 5 out of 5 stars

CD Player- Excellent Service and Item

Excellent description of item purchased. Easy to follow steps to purchase and excellent communication regarding delivery. Delivery was on time and Item purchased does exactly what was described. A+ and would buy again from Peter Tyson without hesitation.

1 September 2026
Rated 5 out of 5 stars

Good purchase experience

Easy ordering and kept informed all the way. Delivered very promptly. Good price

31 July 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased you found the ordering process easy and that you were kept informed throughout. Thank you for your positive feedback on our prompt delivery and good price, Jeff!

Rated 5 out of 5 stars

Monitor Audio speakers purchase

I purchased a pair of Monitor audio speakers from Peter Tyson. They were delivered next working day. EXCELLENT SERVICE as usual. HIGHLY RECOMMENDED. THANK YOU!

9 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are so pleased to hear you had such a positive experience with your recent purchase of Monitor Audio speakers and that they were delivered so quickly. Thank you for your kind words and recommendation, Mike!

Rated 5 out of 5 stars

This FiiO KA15 for when you're LISTENING.

This FiiO KA15 is to replace my KA3. There's been a delay in responding to you. I was advised that to get the best out of the KA15's I should but some new headphone cabling with 4 4mm connects and separate wires to feed my Shure SE215 phones. I decided to wait for it all to arrive.
The results are outstanding. Was pretty good before,but now absolutely excellent. I listen to a lot of music (Really listen) and this is an excellent combination.
Very pleased indeed.

24 August 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear that the FiiO KA15 has made such a significant improvement to your listening experience! It's fantastic that the new headphone cabling and connectors have elevated your Shure SE215s to an absolutely excellent level. We appreciate you sharing your positive feedback, Susan.

Rated 5 out of 5 stars

Excellent to deal with always go above…

Excellent to deal with always go above and beyond to help. Fantastic team especially Alex who went above and beyond what was needed to get everything right. First class service and excellent advice. They always take the time to explain things clearly highly recommended wouldn't shop any where else also excellent prices. Customer service is the best I've ever had.

Will definitely be using them again.

14 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are so grateful for your wonderful feedback, Gary! It's fantastic to hear that our team consistently goes above and beyond to assist you. We truly appreciate your kind words about our service, advice, clear explanations, and excellent prices. We look forward to helping you again!

Rated 5 out of 5 stars

EXCELLENT SERVICE PROVIDED BY PETER…

EXCELLENT SERVICE PROVIDED BY PETER TYSON MY PRODUCT CAME VERY QUICKLEY AND I WAS VERY HAPPY WITH MY RECENT PURCHASE.

28 August 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you're very happy with your recent purchase and that your product arrived quickly. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Simply the best experience in my life

Simply the best experience in my life. I have bought many items from different stores/different countries but I’ve never experienced something like this. The communication pre/post purchasing via email was excellent. The item was perfect and the expedition was lightning fast. Recommended without any doubt.

11 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are absolutely thrilled to hear that you had such an outstanding experience with us, Maurice! It's wonderful to know that our communication, the quality of the item, and the speed of delivery all exceeded your expectations. Thank you for your enthusiastic recommendation!

Rated 5 out of 5 stars

Great service and prices

I ordered a pair of refurbished Grado headphones and a iFi Go Link DAC, both for excellent prices i couldn't match elsewhere. The dispatch and delivery were nice and quick, with good communication throughout. There was an issue in that when the parcel arrived the DAC was missing, but the customer service team dealt with it very efficiently and the DAC arrived the following day.

I was a little hesitant about buying the headphones given they were refurbished, but i need not have worried - they sound perfect and look pretty much untouched.

Very happy with my purchases and won't hesitate to use Peter Tyson again.

4 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We're delighted to hear you're so happy with your purchases and the excellent value you found! We appreciate you highlighting our efficient customer service in resolving the missing DAC. It's fantastic that the refurbished headphones exceeded your expectations. Thank you for choosing Peter Tyson, Michael.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. I Google searched a Vacuum cleaner that I wanted to buy, PT came up with the best price by nearly £100. Trusting the high number of strong reviews, I placed my order at around midday on Thursday expecting 3-4 days for delivery, it arrived at 8am the following day. Outstanding.

10 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are so happy to hear about your outstanding experience with us, Chris! We appreciate you choosing us for your purchase and are delighted that we could offer the best price and such quick delivery. Thank you for your kind words.

Rated 4 out of 5 stars

Excellent service from the store and…

Excellent service from the store and shipped before the due date which was great, but bad delivery as did not follow instructions properly

28 August 2026
Peter Tyson logo

Reply from Peter Tyson

We're glad to hear about your positive store experience and early shipment! We're sorry to hear about the delivery issue.

Rated 5 out of 5 stars

Fab team

Fab team. Answered questions rapidly over email. When I ordered, two went through by mistake and they quickly intercepted and fixed it.

Had the standard delivery and it came super quick.

28 August 2026
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear about your positive experience with our team and the quick delivery! We always aim for rapid responses and efficient service. Thank you for trusting Peter Tyson, Dave.

Rated 5 out of 5 stars

Faulty speakers turned into a painless upgrade

Faulty speakers turned into a painless upgrade

I bought a nearly-new pair of Kanto REN speakers that arrived faulty — a hum from the rear switch and no power. To make it worse, I'd opened a return when what I actually wanted was a replacement.

Liam W in customer service handled the whole thing in one morning. He explained the options honestly, including the warranty repair route and its realistic timescale, then offered a discount on a brand-new pair so the difference was only £50. Payment link sent immediately, confirmed as soon as it landed, and a door-to-door swap arranged where the courier delivers the new set and takes the faulty one away in the same visit — no labels to print, nothing for me to organise.

Clear, fast, and no chasing. Thanks Liam.

12 September 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We are so glad to hear that we were able to turn a challenging situation into a positive experience for you, Marius. It's wonderful to know that the resolution process was clear, fast, and hassle-free. We always strive to provide excellent service and ensure our customers are completely satisfied, and we're delighted that the upgrade was so seamless.

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