Pet Drugs Online Reviews

19,667

•

4.2

Veterinarian

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Review summary

Created with AI, based on recent reviews

Evaluating 1,485 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally polite, professional, and always ready to assist with any prescription needs. Many people truly appreciate the remarkably quick delivery times and the affordable prices offered for essential pet medications compared to local veterinarians. However, some customers also noted that navigating the online platform to place orders can occasionally be confusing and difficult to manage. A few reviewers additionally experienced occasional shipping delays or long telephone queues when trying to reach support agents for assistance. Some people also felt that sorting out prescription issues over the phone required extra effort when automated systems failed.

What people talk about most

Order

People report ambiguous experiences with order processes, as opinions on website usability and telephone... See more

Service

Reviewers highlight positive aspects of service, noting that it is reliable, fast, and makes managing pet... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers praising fast and efficient... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of very helpful support and frustrating... See more

Staff

Customers consistently note positive experiences with staff, describing them as polite, professional, and... See more

Reviews shaping this summary

Pet drugs gave me free express delivery because of a previous delay. They dispensed and dispatched within 24 hrs unfortunately pet drugs were let down by royal mail parcel force who took 5 days days t... See more

Company replied

Don’t agree with posting prescriptions when you have already seen it online.Due to this, my prescription was lost in post,therefore costing me an extra £25 for another prescription to be sent. Thanks.... See more

Company replied

The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... See more

Company replied

I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... See more

Company replied

Company details

Veterinarian

About Pet Drugs Online

Written by the company

We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.

We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.

Pet Drugs Online Details

Written by the company

Contact info

Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, United Kingdom
01761 603 141
contact@petdrugsonline.co.uk
www.petdrugsonline.co.uk

4.2

Great

20K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 3, 2026

Very prompt with delivery.

26 August 2026

Reply from Pet Drugs Online

5 days ago

Hi 

Thank you for your feedback!   

I'm so pleased to hear you're impressed with our service and delivery timeframes! 

Kind regards,  

Jess

Pet Drugs Online 

Customer Care Team

Sep 3, 2026

Really pleasant patient helpful staff…

Really pleasant patient helpful staff ready to help in every way. Fast service and delivery of quality products.

27 August 2026

Reply from Pet Drugs Online

5 days ago

Hi  

Thank you for your excellent feedback.  

We really appreciate hearing this - I've passed your comment on to the rest of our team.   

Kind regards,  

Jess 

Pet Drugs Online 

Customer Care Team

Sep 3, 2026

Phoned with a problem person on the…

Phoned with a problem person on the phone sorted it out straight away

11 August 2026

Reply from Pet Drugs Online

5 days ago

Hi 

Thank you for your feedback!   

I'm so pleased to hear you're impressed with our service! 

Kind regards,  

Jess

Pet Drugs Online 

Customer Care Team

Sep 3, 2026

I had a very pleasant lady that helped…

I had a very pleasant lady that helped me considerably on the telephone to get my account started. Thankyou

26 August 2026

Reply from Pet Drugs Online

5 days ago

Hi 

Thank you for your feedback!   

I'm so pleased to hear you're impressed with our service! 

Kind regards,  

Jess

Pet Drugs Online 

Customer Care Team

Sep 3, 2026

Avoid, avoid, avoid - 🤬

Appalling service from start to finish. I ordered essential pet medication, only for DHL to completely mess up the delivery and return the package straight back to the warehouse.
To make matters worse, Pet Drugs Online's customer service was utterly unhelpful. When I raised the issue, I was handed a generic automated reply telling me to wait up to 48 hours just for someone to investigate. Meanwhile, my pet was left without their required medication while I was forced to deal with their incompetent delivery partner and sluggish support.
Instead of resolving the delivery and getting the medication to me urgently, they simply processed a return and refund—leaving me right back at square one, out of pocket for several days while waiting for the bank to process the refund, and having to source the medication elsewhere at short notice.
Zero proactive communication, terrible courier choices, and a complete lack of urgency when dealing with time-sensitive medication. I will never use this company again.

I have used Pet Drugs Online for several years and always had a good experience. Recently I had an issue with the delivery of one of my orders and I was delighted with the fantastic customer service I received to resolve the issue. Would highly recommend them!!

26 August 2026

Reply from Pet Drugs Online

Sep 3, 2026

Hi   
Thank you for your brilliant feedback. 
We really appreciate you recommending us.   
Kind regards, 
Carrie-Ann
Pet Drugs Online
Customer Care Team

Sep 3, 2026

Great customer service

Great customer service, helped with payment error and got my order to me promptly.

26 August 2026

Reply from Pet Drugs Online

Sep 3, 2026

Hi 
Thank you for your excellent feedback. 
We really appreciate hearing this - I've passed your comment on to the rest of our team.  
Kind regards, 
Carrie-Ann
Pet Drugs Online
Customer Care Team

I found the people very easy to deal with, and very knowledgeable. They helped me with my order and helped to solve my problem

26 August 2026

Reply from Pet Drugs Online

Sep 3, 2026

Sep 2, 2026

The process of prescriptions was…

The process of prescriptions was explained to me very clearly by a very helpful pleasant young lady and the tablets were very quick to land on my doorstep.

26 August 2026

Reply from Pet Drugs Online

Sep 3, 2026

Sep 2, 2026

Wonderful service

Wonderful service
Initially had a problem completing my purchases at check out however a telephone call to customers service team soon resolved this and they completed the transaction for me.
Very good competitive prices for medication.
Quick delivery and good communication throughout.

26 August 2026

Reply from Pet Drugs Online

Sep 3, 2026

Hi
Thank you for your feedback!  
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team

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