We had a really great experience with PetAir UK, sending our little dog Polly from the UK to NZ. Emma C was AMAZING, answered all of our questions promptly, kept us updated throughout the process and... See more
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Let’s be honest, to move a pet overseas is horribly expensive! And because of the expense I was bound and determined to make the move myself… I needed no service! In the end with 3 overseas moves un... See more
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PetAir helped us transport our dog Coco from Canada to the UK. I managed the process myself from the Canada side which was tough but with PetAir's help it all went smoothly. Nick was fantastic at answ... See more
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We used PetAir to move our, rather anxious, mutt from the UK to Australia. The communication and instructions we and our vets recieved were faultless, the service was smooth and comprehensive. The... See more
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Company details
- Pet Moving Service
- Airline Ticket Agency
- Animal Control Service
- Import Export Company
- Pet Boarding Service
- Veterinarian
About PetAir UK
Written by the company
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Written by the company
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Contact info
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, United Kingdom
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4.7
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Comprehensive and Compassionate!
Incredibly patient, compassionate, and understanding during a stressful and complicated move. They navigated issues with our vet in the US perfectly and went above and beyond to ensure paperwork was correct prior to arrival. When our cats arrived and we found out there was a mistake in microchip numbers they took immediate action and we were able to take our pets both home that day. A HUGE thank you to all at PetAir for their professionalism and responsiveness.
26 January 2026
Reply from PetAir UK
Hi Vivienne,
Thank you so much for your incredibly kind and thoughtful review.
We know how stressful and emotional an international move can be, so it means a great deal to hear that you felt supported throughout the process. Navigating paperwork and coordinating with vets can sometimes present unexpected challenges, and we’re so pleased we were able to step in quickly, resolve the microchip issue, and ensure your cats could come home with you the very same day.
Your words about our patience, compassion, and professionalism truly mean a lot to the entire team. Thank you for trusting PetAir with such important members of your family. We’re delighted everything worked out and that your cats are now safely home with you.
Kind regards,
Reply from PetAir UK
Hi,
We’re so pleased to hear you found the service attentive to both you and your pet’s needs, that balance is incredibly important to us. Providing reassurance and care for owners while ensuring pets travel safely and comfortably is always our priority.
Thank you for choosing PetAir, we truly appreciate your support!
Kind regards,
Positive experience, only a couple of issues.
The whole adventure for our dogs was generally great. It was never going to be an experience that they enjoyed, but PetAir, made it easy and pretty straight forward. A couple of odd yes that we encountered… although I had changed the collection address a couple of times, the team still arrived at the wrong house, even though I had written confirmation in an email. It was stressful in the moment, but it got sorted. However, on collection, the leads were forgotten, so the team had to go back.
We had update and photos that were great and comforting to see and read.
Pick up in the USA was a little confusing as the handler didn’t really explain who he was or ask for the name of our dogs, but it worked out in the end.
There was an awful lot of paperwork and it was all quite pricey, but I guess it needs to be, as it’s a massive upheaval.
However, generally it was all a positive experience.
27 January 2026
Reply from PetAir UK
Hi,
Thank you so much for taking the time to share such a detailed and balanced review, we truly appreciate it.
We completely understand that international pet travel is never something owners enjoy, so our goal is always to make the experience as smooth and straightforward as possible for both pets and their families. We’re really pleased to hear that, overall, the adventure was a positive one and that the updates and photos provided comfort along the way.
That said, we’re very sorry for the stressful moments you experienced. The confusion around the collection address and the forgotten leads should not have happened, especially after written confirmation, and we understand how frustrating that must have felt at the time. We also appreciate you flagging the confusion at pick-up in the USA, clear introductions and reassurance are so important during handover, and your feedback helps us improve those moments.
International relocations do involve a significant amount of paperwork and regulation, and while that can feel overwhelming, it’s all designed to ensure pets travel safely and meet the strict import requirements. Still, we understand it can feel like a lot.
Thank you again for trusting PetAir with your dogs’ journey and for sharing both the positives and the areas where we can do better. We’re grateful for your feedback and so glad everything worked out well in the end.
Kind regards,
Amazing service
The whole process from start to finish went without a hitch. Hazel was brilliant, very informative and knowledgeable and always got back to me fast with my many queries. I’m happy to say my dog arrived safe and well in Australia. I can’t recommend PetAir highly enough!
8 February 2026
Unprompted review
Reply from PetAir UK
Hi Debbie,
We’re absolutely delighted to hear that everything went smoothly from start to finish. We’ll be sure to pass your kind words on to Hazel, she’ll be thrilled to know her support, knowledge, and quick responses made such a difference throughout the process.
Most importantly, we’re so happy your dog arrived safely and well in Australia. That’s always our top priority.
Thank you again for your trust and for recommending PetAir so highly, it truly means the world to our team!
Kind regards,
We transported our two precious dogs…
We transported our two precious dogs back to Canada. From beginning to end the team were friendly. Knowledgeable and professional. It was as stressfree as moving pets could be. The dogs arrived as happy as could be.
Would definitely 100% recommend this company
3 February 2026
Unprompted review
Reply from PetAir UK
Hi Mandy,
We know how much your two precious dogs mean to you, so it truly means the world to hear that their journey back to Canada was smooth and stress-free. Our entire team works hard to make pet relocations as seamless and comfortable as possible and we’re so happy to hear your dogs arrived happy and well.
Your recommendation means everything to us. Thank you for trusting us with such important members of your family.
Kind regards,
Negative Experience
I very rarely leave negative reviews, but in this case the service was extremely poor.
I requested transport for my dog from London (UK) to Jeddah (Saudi Arabia). I received a quote and carefully reviewed all the information provided before paying the deposit. After paying, there was a significant delay from Pet Air, which I initially assumed was an administrative issue.
When I followed up for an update, I was informed that I would be responsible for finding and hiring a local agent in Jeddah to handle customs clearance and airport procedures. This requirement was not mentioned before I paid the deposit. I was uncomfortable with this arrangement, particularly due to concerns about my dog’s welfare and the lack of oversight.
As a result, I informed them that I would be using another company and requested a refund of my deposit, as this key requirement had not been disclosed in advance. They refused to provide a full refund and instead only refunded £300 of the £500 deposit.
In my view, the significant delays and the failure to fully explain the scope of their service prior to taking payment should warrant a full refund. Unfortunately, they were unwilling to do so.
9 February 2026
Unprompted review
Reply from PetAir UK
Hi William,
Thank you for taking the time to share your experience. We’re truly sorry that this situation caused you frustration and disappointment, and we completely understand how important trust, clarity, and your dog’s welfare are when arranging international transport.
We would like to confirm that we have contacted you directly with our response. At the time, no issue was raised with us that would have allowed us the opportunity to clarify matters or support you further before the service was cancelled.
We never want any client to feel uncertain or unsupported, especially when it comes to the care of their pet, and we are genuinely sorry that this was your experience. Your feedback is valued and will help us improve how we communicate and guide clients through every stage of the process.
Kind regards,
Excellent communication throughout
We had to export our cat to Australia and were nervous about the process. Our assigned export consultant was simply excellent. They were effective in keeping the communication open and clear throughout, taking care to bring in detail and clarity and ensuring we understood what we'd expect next. It was a complex process but PetAir made it easy to follow by crafting the emails in such a way it hardly prompted any questions. Whenever we had any, the response rate was great. We also sensed a level of care in the tone that was reassuring and gave us the peace of mind we needed. We would gladly recommend PetAir to others on the basis of our direct experience with Liz. Thank you.
9 February 2026
Unprompted review
Reply from PetAir UK
Hi Alex,
We know how daunting exporting a beloved pet to Australia can feel, so it means a great deal to hear that the process felt clear, manageable, and reassuring for you. Liz will be absolutely delighted to read your kind words, she takes great pride in keeping communication transparent, detailed and compassionate.
Your trust in PetAir truly means everything to our team. We’re so glad we could help give you peace of mind during such an important journey for your cat.
Thank you again, and we wish you and your family all the very best in your new chapter in Australia.
Kind regards,
Excellent customer service & superb experience
Excellent customer service, communication, helpfulness, continued reassurance, and going the extra mile to ensure that our cat was transferred safely from London to Cape Town. Perfect end-to-end experience all the way from first enquiries right through to handover of our cat in our new country. A special mention to Alison and Victoria who answered all our many, many questions and were patient with us throughout the whole process. The modern CareTag tracking also helps to put your mind at ease for the duration of the journey. Perfect!
29 January 2026
Unprompted review
Reply from PetAir UK
Hi Marvin,
Thank you so much for this fantastic review. We’re absolutely delighted to hear that you had such a smooth, end-to-end experience relocating your cat from London to Cape Town.
Knowing that our communication, reassurance, and attention to detail helped put your mind at ease means the world to us. Alison and Victoria will be especially pleased to hear your kind words, they’ll be glad their patience and support made a difference throughout the journey. We’re also happy the CareTag tracking gave you extra peace of mind along the way.
Thank you again for trusting us with such an important part of your move, and we wish you and your cat all the very best in your new home.
Kind regards,
PetAir really helped ease that stress throughout the process
Travelling with a pet is stressful for both pets and owners alike, but PetAir really helped ease that stress throughout the process.
A special thanks to Anita, whose calm and informative advice was a huge relief during what can be a very anxious time. Her support and reassurance made a complicated process feel manageable, and we always felt Minnie was in safe hands.
I’d highly recommend PetAir to anyone relocating with their pet their professionalism and care make a real difference.
28 January 2026
Unprompted review
Reply from PetAir UK
Hi Mr Cromack,
Thank you for such a thoughtful and heartfelt review. We completely understand how stressful travelling with a pet can be, so it’s wonderful to hear that we were able to help ease that anxiety for you.
Anita will be especially pleased to know that her calm, clear guidance and reassurance made the process feel more manageable and that you felt Minnie was in safe hands throughout.
Thank you again for your recommendation, your kind words about our professionalism and care truly mean a lot to the whole PetAir team.
Kind regards,
Professional and caring throughout
Professional and caring throughout, Clare (our agent) was amazing, nothing was too much trouble and she knew her job inside out. She talked us through every step of the way, and always came back to us immediately regarding and any queries that we had.
We would highly recommend your services for anyone transporting their pet abroad.
8 January 2026
Reply from PetAir UK
Hi Jannett,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Clare took such great care of you and your pet throughout the process, she’ll be thrilled to read your kind words.
Making pet travel abroad as smooth and stress-free as possible is always our priority, so it’s wonderful to know you felt supported every step of the way. Thank you again for your recommendation, it truly means a lot to our whole team.
Kind regards,
Good communication
Good communication, great service.
Our beloved dog arrived in Vancouver in great spirits.
Will use them for the return service.
13 June 2025
Unprompted review
Reply from PetAir UK
Hi Gareth,
Thank you so much for your kind words! We’re delighted to hear your dog arrived in Vancouver happy and in great spirits.
It was a pleasure helping with the journey, and we’d be more than happy to assist again when it’s time for the return trip. Wishing you and your beloved pup all the best until then.
Kind regards,
You won’t get a better service - ANYWHERE.
Cannot speak highly enough of all of the staff at PetAir! We recently moved our 9 year old Lab - Calli - from Stirling, Scotland to Austin, Texas. As with all pet owners we were extremely anxious at the thought of putting Calli through such a long trip - especially as we were not travelling with her.
PetAir literally were there morning, noon and night to answer every single question we had. Their level of attention to detail, care and communication was nothing short of exceptional.
We want to give a massive thank you to Sarah (export booking consultant) and Alison (PetAir UK travel consultant) - if you saw the email chains, you would fully appreciate how much time they take to ensure every need, question and worry is answered!
From planning the journey, costing it out, securing a custom crate, making sure paperwork and compliance was in order, to the execution of travel - they have it covered.
Calli’s journey was right on the limit of temperatures for air travel at Christmas time, but still we were kept informed of deadlines and alternatives incase of changes.
My Mum (Calli’s Gran) also wanted to give thanks to Alfie. He took the time to introduce himself via text the night before. He picked Calli up and drove her from Stirling to her overnight stay before her flight out of Heathrow. Every step of the way she kept my Mum updated via text on how Calli had been and treated her like she was his own. This again just helped ease everyone’s anxiety.
Elaine (Pets with Passports) was Calli’s handler when she arrived in Austin. Just an exceptional level of service to get her from the plane/airside and straight for a walk before meeting us land side without any issues through customs.
What was always going to be a difficult journey couldn’t have been any easier and we are glad Calli is back with us to enjoy some sunshine in ATX!
18 December 2025
Unprompted review
Reply from PetAir UK
Hi Cory,
Thank you so much for taking the time to share such a thoughtful and generous review. It truly means the world to all of us at PetAir.
We completely understand how daunting it can feel to trust someone else with such a big journey, so it’s incredibly rewarding to hear that our team helped ease that anxiety every step of the way. Knowing you felt supported “morning, noon and night” is exactly what we aim for.
Your kind words about Sarah and Alison will absolutely be passed on. They take enormous pride in guiding families through every detail, and they’ll be so touched to know their care made a real difference.
We’re equally grateful for your mention of Elaine at Pets with Passports. Having trusted partners on arrival makes all the difference, and we’re so glad Calli was welcomed, walked, and reunited with you smoothly in Austin.
Thank you again for trusting us with Calli’s move and for sharing your experience so generously. We’re thrilled she’s back with you, soaking up the sunshine in Austin.
Kind regards
Great Service
19 January 2026
Reply from PetAir UK
Hi Neil,
Thank you so much! We really appreciate you taking the time to leave a review.
We’re glad you were happy with the service and it was a pleasure helping you.
Kind regards,
Well worth using.
Process was easy with good feedback and communication. A stressful time made easy. Well worth the money. Go for the top package and remove the risk of doing documents yourself.
16 January 2026
Reply from PetAir UK
Hi Alison,
Thank you for your lovely feedback, we really appreciate it.
We’re so pleased to hear that you found the process easy and well supported, especially during what can be a very stressful time. Clear communication and guidance are exactly what we aim for, so it’s great to know that came through for you.
We’re also glad you felt the Premium package was worth it. Taking care of the documentation and details so you don’t have to worry about risk or errors is a big part of giving our clients peace of mind.
Thank you again for choosing PetAir UK and for taking the time to share your experience.
Kind regards,
Thank you PetAir UK for a great service
My whole experience with PetAir UK was fantastic. From first enquiries to the time my cats landed in Australia, there was no question too silly. Emma helped guide me on every aspect of the process with detailed, step-by-step information. It really took away a lot of worry at an already stressful time of an international move. I opted for the gold service and they took such good care of my cats. Michelle (who collected them) was absolutely lovely and sent me photos on how they were doing at the kennels. I got more photos the next day as they arrived for their flight. The Caretag system also kept me updated on their travel progress all the way to their arrival in Australia (although I assumed there would be photos as well). Thank you for a wonderful experience.
16 January 2026
Reply from PetAir UK
Hi Libby,
Thank you so much for taking the time to share such a thoughtful review.
We’re delighted to hear that your experience with PetAir UK was a positive one from start to finish, especially during what can be such a stressful time with an international move. Emma will be thrilled to know her guidance helped ease your worries, and we’ll be sure to pass on your kind words to Michelle as well, she really does take such wonderful care of the pets she collects.
We’re so glad the Premium service, kennel updates, and Caretag tracking gave you peace of mind while your cats were on their journey to Australia.
Thank you again for trusting us with your cats’ relocation. We wish you and your furry family all the very best in Australia.
Kind regards,
Reply from PetAir UK
Hi,
Thank you so much! We’re delighted you felt well cared for and supported, your kind words mean a lot to the team.
Kind regards,
Reply from PetAir UK
Hi Niki,
Thank you so much! We’re thrilled to hear you had an amazing experience from start to finish. It means a lot to us to know we could make the journey smooth and stress-free for both you and your pet.
Kind regards,
From start to finish
From start to finish; organised, kept informed and a hassle free process. Highly recommend Per Air Uk. Thanks Liz for all your hardwork in making a stressful process so smooth and thanks to Ian for collecting Charlie. He’s now settled in his new home in Australia.
19 January 2026
Reply from PetAir UK
Hi James,
Thank you so much for your lovely review! We’re delighted to hear that the process was organised, stress-free, and kept you informed every step of the way. Liz and Ian will be thrilled by your kind words, they take great pride in making relocations smooth and reassuring for both pets and their owners. We’re so happy to hear that Charlie is now settled into his new home in Australia!
Kind regards
Great staff
Great staff. Really efficient and excellent service from start to finish. Especially Chloe and Clare
19 January 2026
Reply from PetAir UK
Hi Kate,
Thank you so much for your kind words! We’re thrilled to hear you found our service efficient and excellent from start to finish. Chloe and Clare will be delighted to hear your shout-out, they take great pride in making every step smooth and stress-free. We really appreciate your trust and support!
Kind regards,
Flying my little Malshi dog to Australia.
Petair were brilliant right through the entire process. I forst contacted them at the end of April 2025. My baby was picked up on the 5th January 2026.
I dealt with Hazel Newman throughout. She reassured me with all of my worries.
I have a very little Malshi dog and I was so worried about sending her all the way to Australia. Hazel was so good in keeping me up to date. And when it was time for My little baby to be collected from me, the wonderful lady who came to the house was so caring and helpful, which reassured me even more. I got email and photo updates right up till she flew from Heathrow.
Hazel even organised an internal company to fly my bubba to Perth, when I needed help, at the end of quarantine. They were also fantastic sending me a video of my dog before flying to Perth.
All of this was done with enough time before my dog even left the UK. All the paperwork was taped to the crate and also sent to the quarantine centre in Australia.
Thank you so much, PetAir UK, your staff were amazing.
19 January 2026
Reply from PetAir UK
Hi Carmela,
Thank you so much for taking the time to write such a heartfelt and detailed review. We’re truly honoured that you trusted PetAir with such an important journey for your little Malshi, especially over such a long timeframe and all the way to Australia.
We’re delighted to hear how supported and reassured you felt throughout the process. Hazel will be especially touched by your kind words, she takes great pride in keeping clients informed and calm every step of the way. We’re also so pleased that our on-the-ground team provided the care and reassurance you needed at collection, and that the regular email, photo, and video updates gave you peace of mind.
It’s wonderful to hear that the arrangements for quarantine and the onward flight to Perth went smoothly, and that everything was organised well in advance with paperwork handled carefully. Your feedback means a great deal to the entire team.
Thank you again for your trust and for sharing your experience. We wish you a very happy life together in Australia.
Kind regards,
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