Perx Reward Reviews 

Very fast service and customer care service is so prompt and accurate. Jenny Foley-Kelleher have to say is so helpful and efficient.

I dealt with a lady called Jenny Foley-Kelleher who was very professional & Helpful to deal with .Cards where out to be in a couple of days .

I put through a large order for digital Perx cards fo the first time and due to a change in our internal process we had lots of questions. Jenny provided first class support, her responses were timely and always super helpful. Feedback from staff so far has been positive, cards were received timely and were easily added to their apple wallets. We plan to become reoccurring customers.

Great experience adding directly to mobile wallet,couple of clicks and away you go

Worst product I have ever used, I have nothing good to say ,.

Loaded the card into the wallet on my iphone. No problems and it works well on no contact readers.Rapid feedback on purchases.

I had an issue registering my card to my company e-mail. Ellie and Larissa were very helpful trying to resolve the issue, and we landed on re-issuing the card to my personal e-mail and I was able to retrieve the Perx card. I was happy with the customer service I received.

Unable to activate card, no help from costumer service over the phone None. The woman talks such nonsense that you want to cry, and writing emails isn't any better either. Avoid them; it's better to have nothing than a card from them because it doesn't work anyway.

I wrote about this exact same issue back in February 2024 here on Trustpilot (verification to either email or mobile phone not working for the ‘Get my eCard’ app’ to register a new Perx Card. The response at the time was the company was integrating to a new system (the app) and therefore there were some issues during this integration that caused this to happen.

Roll forward to now December 2025 and the same issue again is happening. It’s hard to understand how such a simple process can be made so difficult. At this point I see no reason to use Perx anymore, it used to be relatively easy to register and use their cards, now it just an exercise in frustration.

Great service in 2025 .... Attented to a large order, was advised all trough the process and cards arrived within 1 week from order to Receipt. All Good and everybody pleased

I dealt with Harmanpreet and Jenny in the Corporate division and the service they provided was 2nd to none. They were an absolute pleasure to deal with and were so efficient. Thank you

Existing customer refused service because it was below a minimum order of €5,000 for new customers. Provided proof of being an existing customer on multiple times, its clear they do not appreciate repeat business. Customer service advisor responses where poor at best and site contains false advertising i.e. advertising that no minimum order was required for existing customers. Will never use this service again. avoid at all costs.

Response to Prex below. Too late its very telling when a company has over 70% 1 star reviews for there service. Again avoid at all cost no customer loyalty

Was gifted 2 cards by by employer in Nov 2023. However, due to moving houses at the time they were packed away and only recently came across them. I activated both today, only to fund that one card no longer has a balance and the other is half depleted due to their €3 monthly maintenance fee kicking in after 12 months. Not sure what "maintenance" takes place and this falls nothing short of robbery. Will be advising my company to avoid Perx rewards for our employee rewards programme in the future.

Received an email today after following up twice via phone stating the following:

We are experiencing an extremely high volume of orders and thus the onboarding process is struggling to maintain their pace at this time of the year.

We are trying our best to meet the deadline but the volumes are extremely high at this time and we are unable to give a date as to when your account will be approved.

I would suggest perhaps making alternative arrangements for this season. I believe the analysts are prioritising the bigger orders, which may leave the smaller orders with little time to get over the line before Christmas.

I'm very sorry for this inconvenience.

Terrible, third year ordering a digital card and it's getting harder! I cancelled and bought a competitor. I also agree with other reviewers on the poor user friendliness of the card.

If you need to phone the Perx Reward cards support be sure to have stress balls at the ready because they are an absolute incompetent and idiotic bunch to deal with. Extremely poor English. Asking the same questions over and over. Pay your money for a service and get monkeys!

David from Perx has been consistently professional, responsive, and easy to deal with. Appreciated his support throughout the process.

Worst card ever. I received a card from my company last year 2024 and I can't use it. I can't add the card to Amazon or Apple Pay, and when I try to use it in physical stores, it's declined. How can I use this card?

Big thanks to Larissa & Ellie in the Customer Support Team for promptly responding to my enquiry regarding outstanding credit on my perx card.
Excellent communication throughout and very satisfactory result.
Thank you