Perx Reward Reviews 

848
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were somewhat happy with their experience overall, appreciating how the system generally operates during typical purchases. Consumers find the physical and digital cards very easy to register, set up, and manage smoothly on mobile devices for everyday use. Many people mention that payments are accepted seamlessly across various retail locations, making everyday transactions quite convenient for everyone involved. Some reviewers were not happy with customer service, describing long waits and severe difficulties getting helpful assistance when unexpected issues arise. Others noted that online transactions and digital payments sometimes fail, get declined, or experience frustrating verification errors during daily use.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, as people find the platform very easy... See more

Payment

Reviewers highlight ambiguous aspects of payment, noting that while some consumers enjoyed a seamless... See more

Product

People report ambiguous experiences with product, as some customers praise the payment acceptance and find it... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the fast responses,... See more

Website

Reviewers mention ambiguous feedback about website experiences, as some consumers found registration easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It is a bit finicky setting it up. You need to make sure you delete you previous cards from the apple wallet or you will no t be able to identify which is the new one. Also need to hide the existing c... See more

Company replied

Rated 3 out of 5 stars

It is handy to use, only problem comes in when u have to accept the perx card for 2nd time, you actually need to log out in order to see the card in your wallet as this information is not available an... See more

Company replied

Rated 4 out of 5 stars

We have used Perx Cards for 5 of the last 6 Years for Staff Bonuses. Where we have experienced issues in the past & had some terrible customer service from them, this year all ran smoothly. They appea... See more

Company replied

Rated 2 out of 5 stars

Started off well, but online payments that need 3ds secure approval are failing for multiple websites. Worked twice originally, but none have worked sense for last 2 weeks. Unable to get any support... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Empower and appreciate your team with Perx Rewards cards – the ultimate choice for meaningful recognition. Accepted globally wherever Mastercard® is available (instore and online), these cards offer the freedom and flexibility to celebrate achievements in the most rewarding way. Perx Rewards aligns with tax benefit schemes, including the Small Benefits Exemption in Ireland offering up to €1,500 per employee in tax-free benefits, respectively. These schemes make Perx an ideal way to show appreciation while enjoying tax advantages. Contact Us We're Listening - Reach Out to Perx Support. Your feedback drives our excellence.


Contact info

3.3

Average

TrustScore 3.5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.3

All reviews

(848)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Easy to Add to wallet on iphone but…

Easy to Add to wallet on iphone but total time wasting exercise to add to apple watch, refers you to call support to get the card verified or via the website. Called the number and support were absolutely useless and it felt like it was a fob off to get me off the phone. And basically said it was an apple issue and I should call them to get the card verified!! When I challenged this I was told I would need to email the support team at Perx.... which was the same team I just called. Seriously the person I got on the call should be sent back to so a few weeks or months of training for something that ended up being an easy fix on the Perx side. I would not recommend using this company at all and definitely not calling what they losely call support.

24 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi there,

Thank you for taking the time to leave feedback.

I’m really sorry to hear about your experience trying to add the card to your Apple Watch and the support you received. Being passed between channels and not getting clear ownership of the issue is understandably frustrating, and that’s not the standard we expect from our support team. Your comments have been noted and will be shared internally.

Kind regards,
The Perx Team

Rated 1 out of 5 stars

I haven't got yet my reward

I haven't got yet my reward. I've tried to set up an account but it reported me that my user was not found

24 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Thiago,

Thank you for your review.

I’m sorry to hear you’ve had difficulty accessing your reward.

We will reach out via DM for further info, so we can better assist you.

Kind regards,
The Perx Team

Rated 5 out of 5 stars

very quick easy process

very quick easy process. to add card to mobile wallet, great service

29 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Caroline,

Thank you for your kind feedback.

It’s great to hear you found the process quick and easy, and we’re glad you enjoyed the service. We look forward to assisting you again.

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I found the entire process seamless.

24 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Brendan,

Thank you for your review.

We’re delighted to hear you found the entire process seamless and look forward to your continued business with Perx.

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Everything was easy and the option to…

Everything was easy and the option to add the card to your wallet is a way more convenient option.

11 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Farai,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Love it

Love it, the app is easy to use and register.
And very accessible in terms of adding the card to you wallet.

15 December 2025
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Debby,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Good Customer Service

There were a few transactions that I didn't recognise. The Perx team were great. A dispute case was opened and the transactions were refunded.
I was very happy with the services.

7 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi there,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Brilliant very easy use

Brilliant very easy use

9 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Liam,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 1 out of 5 stars

Resister card kept showing up when…

Resister card kept showing up when opened app, tried to register but cant put DOB IN OR PROVINCE. Second time to report this without z response

9 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Tony,

Sorry for the delayed reponse.

We will reach out via DM for further info, so we can better assist you.

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Excellent service

Excellent service - very straightforward to set up and easy to use. Zero issues. Highly recommend!

9 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Karyn,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

So helpful and quick to respond to…

So helpful and quick to respond to emails. I lost my cards and there was no delay in sending out new ones! Much appreciated

2 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Ciara,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Love the Perx card

Love the Perx card - easy to set up once received and works like a debit card. Much better than the voucher cards I used to get previously.

2 April 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Adrian,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 4 out of 5 stars

Quick and effective service

We needed to get a replacement card organised for a member of the team who had misplaced their's.
With the help of the agents we were able to get this resolved very quickly and very efficiently which we really appreciated.
Only thing I marked down was that sometimes the email chain would be broken off and we would receive a new email from an agent asking for information again, which was a little confusing to follow, especially the flow of the conversation.

24 March 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Jessica,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Handy and easy to use

Handy and easy to use, accepted at all contactless payment and online payments.

12 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Joseph,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I'm grateful

I'd like to express my deepest gratitude to the PERX support team. They were incredibly helpful in resolving a problem I had with an unscrupulous seller. They explained my steps clearly and concisely and helped me get my money back. I love using the PERX card; it's convenient for me to make purchases with it.

19 March 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Tetiana,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Quick Turnaround

Placed an order last minute for a number of employees. Jenny was so helpful and turned my order around in no time and within a few days I had everything I needed ahead of schedule.
Another great experience with Perx, thanks jenny

4 March 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Sarah,

Thank you for your review and glad to hear Jenny was so helpful.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

seamless download

seamless download and easy to use.

27 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Philip,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

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