Personello GmbH Reviews 965

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

It seemed like it would be a nice gift, but I was mistaken. A huge disappointment. They sent a poorly made item. It does not show professionalism, and I wouldn’t recommend them to anyone. Unfortunat... See more

Company replied

Rated 5 out of 5 stars

This company are a pleasure to deal with! I ordered a candle holder personalised with a picture of my late grandad as a gift for my mom's birthday. There was a delay in the shipment so it did not arri... See more

Rated 5 out of 5 stars

My item didn't arrive originally, I contacted the company and they offered me a refund or replacement. I asked for a replacement and I just got it. Very happy with the wine labels but the customer ser... See more

Company replied

Rated 5 out of 5 stars

I bought an engraved zippo lighter. The whole process of designing was pretty intuitive. Delivery was fast and the product was good quality. Overall would recommend (at least for the zippo lighter)

Company details

  1. Gift Shop

Written by the company

Über 100 schöne Fotogeschenke einfach mit Foto, Wunschtext und hübschen Collagen selbst gestalten. Viel Spaß dabei.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

965 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I do not recommend it!


It seemed like it would be a nice gift, but I was mistaken. A huge disappointment. They sent a poorly made item. It does not show professionalism, and I wouldn’t recommend them to anyone. Unfortunately, it’s not possible to attach a picture of the product here.

6 February 2026
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hello, I am sorry that you were not satisfied with your order. I see that we have already resolved the issue and that you have received your refund.
If you have any further questions, please do not hesitate to contact us.
Kind regards, Jenny from the Personello Team

Rated 4 out of 5 stars

It was on time

I answer in english. It was on time and exaclty what I wanted. So for me it was ok. But there is always room for improvement.

14 April 2025
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Thank you for your feedback! We appreciate it :)

Best regards,
Loraine
Personello Customer Service

Rated 5 out of 5 stars

Customer Service A+

My item didn't arrive originally, I contacted the company and they offered me a refund or replacement. I asked for a replacement and I just got it. Very happy with the wine labels but the customer service was what made this 5 stars.

28 October 2024
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Thank you for your kind feedback. We are happy that our service was able to create a 5 star experience for you. If you have any further questions, please feel free to contact us again. :)

Best regards,
Loraine, Personello Customer Service

Rated 2 out of 5 stars

My order just arrived! Not good

My order just arrived, got it for my son going away! The pic inside it is so grainy you can’t see anyone! Shocking quality definitely wouldn’t recommend

24 August 2024
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hallo,

i'm so sorry to hear about the poor quality of the picture in your order! This definitely falls short of our standards, and I understand your disappointment. Please reach out to our customer service team so that we can rectify this situation for you and your son. Thank you for bringing this to our attention.

Best regards,
your Personello Team

Rated 1 out of 5 stars

The picture in the small piece of glass…

The picture in the small piece of glass is very grainy and bad quality... Even though the resolution of my photo was good. Cheap looking Chinese LED frame. I was expecting better quality for the price of 40€.

19 June 2024
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hello,

Thank you for your feedback. I'm sorry that you are not satisfied with your order.
If you would like to make a complaint, please send us an email with your order number to: trustedshops@personello.com.
I'm sure we will find a solution for you. :)

Kind regards,
Eva from Personello customer service

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. The customer service is perfect. Ordered items are also very good quality.

6 December 2023
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Thank you for your feedback. We are happy that you are satisfied with your order and our service. In case you have any further questions, please do not hesitate to contact us again. :) We are happy to help.

Best regards,
Loraine
Personello Customerservice

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. Communication and attentiveness is brilliant.

4 September 2023
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Thank you for your feedback. We are happy that we you are satisfied with our customer service. <3 If you have any further questions, you can write us anytime. :)

Best regards,
Loraine
Personello customer service

Rated 1 out of 5 stars

Absolutely gutted with what arrived for…

Absolutely gutted with what arrived for my father for Father’s Day. It is way to small you can not see the pictures on it. When emailed they contacted me back not even using my correct name ! Not happy

20 June 2023
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hello, I am very sorry that you are unhappy with your order and with the contact with our customer service.
Please contact us again with "For Jenny" in the subject line and I will be happy to look into your case personally and find a solution for you.

I look forward to hearing from you.
Best regards,
Jenny from Personello Customer Service

Rated 5 out of 5 stars

personalised pillows

Have bought 2 personalised pillows/cushions & couldn’t be happier, all pictures look amazing. Will definitely use again

4 September 2022
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Thank you for your positive Feedback! :)

Best regards,
Loraine
Personello Customerservice

Rated 1 out of 5 stars

Never again!!

Never again!!! ordered a gift for my husband on 2nd of June. It was supposed to be a gift for a very special Father's day - the first one! Today is 20nd of June, Father's day was yesterday, and I still didn't receive my order! I'll never use this website again!

20 June 2022
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hello, we are sorry that there were problems with the delivery. Maybe you will give us another chance in the future to show you that this was an exception.
Best regards,
Jenny from Personello Customer Service

Rated 5 out of 5 stars

I bought an engraved zippo lighter

I bought an engraved zippo lighter. The whole process of designing was pretty intuitive. Delivery was fast and the product was good quality. Overall would recommend (at least for the zippo lighter)

11 June 2022
Unprompted review
Rated 5 out of 5 stars

I love it it’s so amazing the cup that…

I love it it’s so amazing the cup that I ordered for my friend hat something written on it but still it was visible without hot water but no problem I’ve bought many products from this website and I am in love with it it’s so worth your money and I am amazed by the fact that everybody loves such things like this

17 April 2022
Unprompted review
Rated 1 out of 5 stars

AWFUL PRODUCT DO NOT BUY THE PICTURES…

AWFUL PRODUCT DO NOT BUY THE PICTURES ARE NOT VISIBLE I WASTED MY MONEY ON A PIECE OF GLASS SUCH A RIP OFF DO NOT BUY

9 March 2022
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hello, I am very sorry that you are unhappy with your order. Please contact us by email (service-en@personello.com) and we will surely find a solution.

Best regards, Jenny from Personello Customer Service

Rated 1 out of 5 stars

Do not buy

Do not buy, absolutely horrible, ordered this as a present smaller than my finger Ordered a medium and got the smallest thing I can’t even see the pictures inside at all, it is literally useless

11 February 2022
Unprompted review
Personello GmbH logo

Reply from Personello GmbH

Hello, we are very sorry if you are unhappy with your order. Just drop us a line at service-en@personello.com and I'm sure we can resolve the problem.

Best regards, Jenny from Personello Customer Service

Rated 5 out of 5 stars

Amazing customer service!

We received an item which we were not completely satisfied with. The light stand was sold out in the size we needed. This would have helped the photo on glass to be more visible. Their solution was to give a refund. The emails were also answered very quickly!

16 December 2020
Unprompted review
Rated 5 out of 5 stars

This company are a pleasure to deal…

This company are a pleasure to deal with! I ordered a candle holder personalised with a picture of my late grandad as a gift for my mom's birthday. There was a delay in the shipment so it did not arrive on the estimated delivery date. I contacted personello as I was worried it had gotten lost but they assured me it would arrive but would be late. They compensated me for the delay and apologied, emailing me back within 24hours every time. The candle holder came this morning and its so beautiful! The quality is outstanding and the picture of my grandad is so clear... Will definitely be ordering from them again!

15 December 2020
Unprompted review
Rated 1 out of 5 stars

The glass photo is not clearly visible…

The glass photo is not clearly visible and terrible quality. Ordered a medium glass foto but it is incredibly small. I ordered a lamp too, upon putting the photo glass on the lamp, it is so slippery that could easily get broken... Paid for 51 euro and disappointed, because it is not worth the price.

4 December 2020
Unprompted review

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