Perrys Motor Sales Ltd Reviews 

I have no issue with Gareth who handled the sale. It all went wrong when we asked for the Admin fee be waved. We were paying cash and with no car to trade-in. The Manager said no, as he needs the fees to pay for his staff upstairs! Unfortunately with a poor attitude, he then went on to question why were paying cash and why we did not take the Easy Care warranty(£400). Buying a car is stressful enough without trying to strong arm a customer into buying warranties without knowing the terms and conditions.

We dealt with Peter and he was great from beginning to end. Even came in on his day off to do the hand over. Really pleased with the car and service. 10/10

So welcoming
Didn’t push any car on us let us choose what we wanted
Supported through out from start to end

Glen

Fantastic experience buying a car at this place which was made do much easier by our contact Almas for whom nothing was too much trouble,we can’t thank you all enough,buying a car can be a stressful job but not here and I would thoroughly recommend them
Thank you again

Just fantastic to deal with. Thank you

Just wanted to say a really big thank you to Reece at Perrys Aylesbury for going above and beyond to help me get the right car for my family,Reece is very professional made the whole experience very smooth and easy Reece is a credit to Parrys.
I would highly recommend anyone who wants to get a new car to go see Reece at Perrys great salesman really listens to what your needs are and will happily help you in every aspect of buying a new vehicle thank you Reece

Recently, I bought a car from Perrys Blackburn. Just two weeks after purchasing it, I discovered there was a problem with the keys. As the car was still within the 28-day period from the purchase date, I contacted Perrys to report the issue.

Unfortunately, my concerns were completely ignored. I repeatedly tried to contact Matthew, the Service Manager, but he never returned my calls or even answered them. I received no assistance or communication regarding the problem I was experiencing with the car.

My experience has been very disappointing. The staff seemed helpful and friendly while I was buying the car, but once the sale was completed, I felt completely abandoned. Based on my experience, I would advise others to be cautious when purchasing from Perrys Blackburn.

I'd endorse Perrys Blackburn Mazda because they made me feel truly valued as a client. Tim Malpus was fantastic and I will highly recommend him to anyone!

I can not thankyou enough to David at the Mansfield branch, for all his help buying my new car from him.
The last visit wasn't a good one, but David was very professional and cares about his customers.
Thankyou again David, it was a pleasure dealing with you 😀

I purchased a vehicle from my local dealer in 2023 - me being completely unaware the vehicle had a “wetbelt” and not once told when purchasing this vehicle it would need to be changed in 2024 as I would not have purchased this or requested it to be sorted before I purchased it, the vehicle has had its yearly services and now suffered wet belt failure at 40k miles.

Customer service had got back to me and informed me this is due at 6 years / 60,000 miles and then informed me it’s in the “Owners Manual” which there is no mention of Wetbelt only the service intervals which felt like they was trying to make me look stupid.

My local dealer who I purchased this vehicle from told me initially £1,500.00 for repair (the car has done 40k miles, 15k in my ownership)

I reached out to customer service to see if there was any sort of warranty due to the low miles on the vehicle and spoke to two separate operatives that told me it had “special warranty” on the wetbelt after giving my reg and my vehicle information.

Misleading from the start as I feel this was a complete lie to get me off the phone, customer service after a long process of needing every bit of information relating to my service history actually offered to step in and help out of “goodwill” when what is strange about this is I was CC’d into the email from the dealer to customer service showing that quote for repair of the Wetbelt only being £997 when I had been quoted £1,500.00- then I revive my good will quote which was 50% off and it came to the total of £879?? Which would be £1,758 which makes me question how much this repair actually is.

I appreciate the goodwill gesture, but the lack of trust from the constant changing in prices and information given makes me feel like I cannot trust anyone from this company, no questions are directly answered and avoided and it’s always the other person and not them.

I will NEVER buy a Vauxhall again, this was my third car and was planning on another next year but no way will I do that now due to this terrible service.

Very disappointed given 41.9 APR and payments of 340 pm on £9,500 vehicle over 5 years .You do the maths.Yes maybe something ony credit file but that's in the past,finance is secured on vehicle,give people a chance and stop seeing pound signs and wanting to rip people off

Very friendly and helpful staff with great communication. Even picked me up from the train station to collect my car. Very happy with the used car warranty from a certified Mazda dealer. Thanks so much

Just bought a Mazda CX 30from Perrys Blackburn. From first contact by phone, to final handover, the service from Stuart Dean was excellent. No pushy sales talk, just genuine professional service.

We had a good experience at Perry's Dover in selecting and purchasing a used car. Luke presented our options simply and without pressure to purchase. The car was ready when agreed and a subsequent small issue with the alloy wheels was dealt with promptly. We would not hesitate in recommending this garage for a used car purchase.

We are really pleased with our Kia Sportage and couldn't be happier with the service we received. Gareth was incredibly helpful, knowledgeable, and professional throughout the process, making the whole experience easy and enjoyable. We never felt under any pressure, and nothing was ever too much trouble for him. We have already recommended Perrys and Gareth to friends and family and will continue to do so. Thank you for such excellent service!

I cannot thank Nigel gulliver enough for his patience and kindness,when I went for a new car.What a lovely man he is.I would recommend perry's at Rotherham Customer service 10/10

Excellent, friendly service from Perrys in general and Glen personally.
Would highly recommend the branch in Rotherham to others.

We were not hassled by the salesmen. We were left to look around at our leisure. Queries were answered in a helpful and knowledgeable manner.
Ravi Prashad was the salesman who helped me. He was kind and considerate.

Very straightforward with no hassle. We knew what we wanted and perrys had it. We picked it up fully mot’d and taxed. Would definitely recommend

I would not recommend Perrys Omoda Jaecoo Nelson because my experience with them was/is horrendous (see below):

The initial call with Jake was positive, he had sent me videos of the car and answered some questions I had but he seemed more interested about offering extra protection/cover etc (all additional cost) and left me feeling overwhelmed at the time. Nevertheless I put down a deposit the same day (Wednesday 20/5) and was told the car would go into prep straight away, also the reason why I couldn't test drive before committing fully when requested as I live a good 2.5/3 hours from the dealership so could only really go on Saturdays due to work. After a couple days of going over everything, I made full payment of the car on the Friday that same week. Looking back, I wish I hadn't done as the car proceeded to stay 'in prep' for over 10 days and received very little communication from Jake in that time. I gave it a few days before chasing to which I kept getting told everyday it's 'in prep and MOT would be done today' (makes me wonder if the car actually went into prep in the first place and if they just said it was so that I couldn't see/test drive the car in person). Eventually after a week of chasing I finally had a delivery date of Wednesday 3/6 1'st thing in the morning and I specifically requested for delivery to be made to a certain address multiple times and Jake had confirmed. The car arrived in the afternoon, not to the address I requested delivery to may I add, and was shocked to see it was driven down on trade plates which Jake never informed me about. Upon inspection of the car, it was filthy inside and out (stained seats/doors, dust settlement, carbon/dirt build up on the wheels and all around the car just to name a few) - I would attached pictures if I could. The weather wasn't great that day which was mentioned when I complained but the build up was from weeks/months of accumulation over time not just that journey. The driver wasn't too great or knowledgeable and kept saying he worked for an external company not Perry's. I had no choice but to accept delivery of the car as I had already been waiting long enough, I took pictures for evidence and sent them over to Jake within the hour but again he didn't have much to say and felt like he was unwilling to help. I spent the rest of the day/the following days trying to reach someone for help which I eventually got through to Andy (branch manager), after multiple back and forth over the phone/emails we came to some sort of agreement to compensate some of the extras I supposedly had done and that they would reimburse the cost of a valet as he had agreed the condition of the car was not up to standard. This week I had a couple warning lights come up on which I'm still waiting on a reply from Andy or someone as I want them checking out and should come under the warranty. The car itself is fine apart from the cleanliness, warning lights and an issue with the badging on the boot door which I noticed this morning (looks like it had been taken off in the time between Jake's original video and the pictures I took on delivery).

If they offer Gardx paint/fabric protection, I'd highly avoid as I was suppose to have this on my car but I'm certain it's not been applied due to the state of the car on delivery and the paperwork received states it was applied same day as delivery which is impossible because its at least a 3 hour process if done properly. If they did then it would be on top of all the dirt which is worse.

Overall it has been a horrendous experience from start to finish!