I would really like to give minus zero star if I could, this company do not deserve any star in the first place, I ordered hair and gel since October last year (2023), and we're on the last day in Jan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wouldn't have bothered reviewing your company. but I kept getting reminders. I did not receive anything from Perry Barr Cosmetics. I ordered two eyeshadow palettes and was kept waiting for several... See more
Very disappointing. Waited ages for items to be delivered then received a card from Royal Mail stating that insufficient postage paid and I had to pay the extra in order for delivery. I paid it and... See more
This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... See more
Company details
Written by the company
We are Afro and European Hair Care Specialists, home to 100+ Brands.
Contact info
274 Wellington Road, B20 2QL, Birmingham, United Kingdom
- 01213314906
- info@perrybarrcosmetics.com
- www.perrybarrcosmetics.com
3.3
Average
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery too long, Received the rating email before goods…
Received the rating email before goods have arrived!
For the cost of the delivery! It takes far too long. I could have bought elsewhere and had next day for the same amount or less. I’ve had to buy hair products whilst I wait! Wouldn’t buy again for that reason.
4 May 2023
Quick and good packaging.
8 May 2023
I got a refund with out explanation
2 May 2023
Excellent hair products
Cheap products. Great service. Well packaged and speedy delivery. Would buy again ☆☆☆☆☆
25 April 2023
the product was not in stock
the product was not in stock, it was not listed on the site, I bought it and they did not refund the full amount, I will never buy from here again !!!!!!!
28 April 2023
great service and value
great service and best prices for Mane and tail products I have found.
25 April 2023
Excellent Service…
Very quick delivery and very good communication. Didn't have the number I requested due to a high demand of the product required but sent me what they had in stock, which was 50 per cent of what I ordered, telephoned me to let me know and processed the balance refund immediately. Really impressed with their customer service. Will definitely use them again and recommend them.
11 April 2023
Order delayed
The company advised there was a problem with their IT and the order was therefore slightly delayed. The order came within a couple of days so no issue.
11 April 2023
Shampoo
The name and rail shampoo and conditioner is wonderful. I contacted the company via their link twice regarding a problem after 3 weeks I am still awaiting a response.
8 March 2023
Delivered on time
13 March 2023
Unsatisfactory service
The items were OK, but it's very unsatisfactory to be charging customers excessive fees for shipping even small items. There's gotta be a better way to do business in 2023!
15 March 2023
Good products too slow with refunds…
Good products too slow with refunds when items are out of stock had to chase 3 times
11 March 2023
Did not deliver full otder despite…
Did not deliver full otder despite documents in order saying it was all there. Charged me for full order...no response to my email. When I called they clearly knew the order was not complete but still charged me and had not bothered to inform me in any wY
25 February 2023
My order came on the day i wanted it to…
My order came on the day i wanted it to as I requested but i didn’t receive any mail telling me if it was coming on that day or not. I don’t know if I’m making sense? I expected it on the day it came but I wasn’t notified it was coming that day.
2 March 2023
They got my order
They got my order, responded immediately. Despatched the next day and got it the following day. Right quantity, well parcelled. Thanks Perry
2 March 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.