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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and supportive attitude. Many highlight the outstanding customer service, noting the team's dedication, clear guidance, and attention to detail which made complex processes feel smooth and manageable. The service is frequently described as efficient, with people appreciating the quick response times and the overall stress-free user experience. However, some customers also noted dissatisfaction with the company's handling of appeals, mentioning a lack of support and explanation, and in one instance, expressed concerns about the resolution of a financial matter during an appeal, feeling that the outcome was unsatisfactory or that further assistance was not provided.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Response time

Reviewers highlight the positive aspects of response time. Customers consistently praise the prompt and rapid... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

User experience

Customers consistently report positive experiences with the user experience. Many reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If they were a hotel they would be amongst the best, Ritz & Savoy! Five-star service from start to finish. Byron was our consultant, and his expertise and support were exceptional. He was always av... See more

Rated 5 out of 5 stars

We, Sebastian and Patrycja, are very happy with the service we received from Permits2Work. The entire visa process was handled professionally, and we felt supported every step of the way. Communicatio... See more

Rated 5 out of 5 stars

Byron’s understanding of our case was outstanding, he was always professional and showed patience during our many enquiries. He kept us regularly informed throughout and explained everything in grea... See more

Rated 5 out of 5 stars

I would like to thank Henry Paterson and Jessica Walsh for their brilliant handling of my Skilled Worker application. They have helped me fill out and submit my application. Moreover, Permits2Work got... See more


Company details

  1. Legal Services & Government

Written by the company

A leading UK immigration specialist providing private and corporate clients with professional advice and legal support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Steven and Jessica at Permits2Work. From start to finish, the process was handled with professionalism, clarity, and efficiency. Both Steven and Jessica were responsive, supportive, and always willing to answer my questions, which made the entire application process smooth and stress-free.

I truly appreciated their clear communication, attention to detail, and consistent guidance throughout. I am very grateful for the successful outcome and would highly recommend their services to anyone needing immigration assistance.

Thank you both for your outstanding support!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Experience on work visa application

I had a very positive experience with this team. The overall dealings were smooth and professional. Steven and Jessica communicated very clearly throughout the entire process and were always responsive to my questions.

The process was handled efficiently, and it was especially convenient for my work visa application. Everything was explained clearly, which made what could have been a stressful process feel straightforward and manageable.

I would highly recommend their services to anyone needing immigration support.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I’m very happy with the service I received from Permits2Work. The entire visa application process was handled professionally and the team (Steven and Jessica) were very supportive all the way.
Working with them made the whole process easy! I recommend them 💯 %

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I had the smoothest application process…

I had the smoothest application process with Steven and Jessica. With only five days left to submit my application, their professionalism and commitment ensured everything was completed timely and we got an approval in less than 24 hours from submission.☺️

Steven’s knowledge of the rules was incredibly helpful, and he communicated everything clearly and accurately throughout the process. I truly felt supported every step of the way.

I would highly recommend this team to anyone going through the immigration process, they make what can be a stressful experience feel seamless.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Senior…

I had a great experience with Senior Consultant Steven Williams. Steven was highly responsive and delivered the best visa route for me. Overall, my experience with Permits2works was seamless. Their processes simple and efficient the consultants were always ready to assist with any queries.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient, and Supportive Service

Steven Williams and Jessica Walsh from Permit2Work have been outstanding in supporting me and my family with our visa application. They made the entire process streamlined and efficient, keeping us informed at every stage. They patiently guided us through all our queries and clarifications, and were consistently polite, professional, and supportive throughout. We truly appreciate their excellent service.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and accurate

It was really quick the decision was made for a work visa application. Smart work by Steven and Jessica as things were really straightforward and smooth. Their dealings were really professional. I’ll definitely recommend Permits2Work team, especially Steven and Jessica. Thanks a lot guys.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience

Steven Williams, Jessica Walsh and Chloe Hardy got me sorted and were always available to answer my visa questions. Loved working with them.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

They have done my high skill worker application, extension and ILR application over the last 5 years. Very efficient team. Byron was very helpful throughout the process and had always had time for a over the phone chat for all my queries.

I will 100% recommend them.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient team

Very efficient team, it has been great working with you. Chloe and team made a daunting and complex process much easier, thanks so much!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, Professional Service

I had a very positive experience with Permits2Work. Henry, Jessica and the team were professional, responsive and well organised throughout the entire process. Communication was clear at every stage and everything was handled efficiently, making the experience smooth and stress-free. I would happily recommend Permits2Work and would work with them again in the future.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Skilled worker visa

I had an excellent experience with Jessica Walsh and Steven Williams in my skilled worker visa. The process was explained clearly from the beginning, and every step was handled with professionalism and care. They were always responsive, patient, and willing to answer all my questions, which gave me a lot of peace of mind.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Steven & Jessica were beyond helpful to get my application developed and submitted. They were incredibly timely in the completion and super knowledge on the process.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth application process

Very smooth application process. I only needed 1 phone call with my consultant before doing everything online, then the consultant handled it from there. Got my (approved) application decision just before Christmas, so I was pleasantly surprised that it was sorted before the holidays.

24 December 2025
Unprompted review

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