Perfumania Reviews 

21,900
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally friendly staff for providing professional, patient, and knowledgeable assistance when helping visitors find their ideal fragrances. Consumers often mention that shopping here is a wonderful experience because of the great value, unbeatable prices, and massive selection of delightful scents. Some reviewers were not happy with poor product longevity, while a few others encountered unexpected item versions or performance disappointments. A few shoppers also noted occasional difficulties with finding specific desired items in stock or felt that certain purchases did not meet their expectations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming attitude and deep knowledge of... See more

Product

Customers report general satisfaction with the product range, highlighting great pricing and a wide selection... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the treatment as first class and top... See more

Service

Clients share positive opinions on service, describing staff as exceptionally helpful, knowledgeable, and... See more

Price

Users describe positive interactions with price, highlighting unbeatable deals and affordable costs across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Walked in and we were immediately greeted by a friendly employee!! We asked a lot of questions and she knew exactly what she was talking about! Went in for a cologne and perfume for our wedding coming... See more

Rated 5 out of 5 stars

DJ at the Greenville SC location was a pleasure to work with. He is very knowledgeable on all things fragrance. Gave lots of professional advice and took his time with us. We were able to sample tons... See more

Rated 5 out of 5 stars

We’ve been purchasing Top Quality Brand Name Fragrances from Perfumania now recently & for several years ! We really enjoy the Samples of Mens & Womens colognes & perfumes sent with our Purchases … It... See more

Rated 5 out of 5 stars

My experience at Perfumania located at the Harlem and Irving Plaza has always been a wonderful experience. The manager that runs that store is very knowledgeable, friendly kind, courteous, and one of... See more



Company details

  1. Perfume Store
  2. Pharmacy
  3. Skin Care Clinic

Written by the company

We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

100% Authentic

Written by the company

Enjoy genuine designer fragrances
at discounted prices.

FREE SHIPPING

Enjoy Free U.S. Shipping on orders over $59

Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.7

All reviews

(21,900)

5,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holly was absolutely incredible!

Holly was absolutely incredible!! Very knowledgeable and helped us find some lovely perfumes. A million bonus points for helping us with a refund when our tire blew and we needed some of the money back for the repair in order to return to our home state. 10/10 experience would highly recommend, and definitely request Holly!! She was so helpful, kind and funny

Holly if you're reading this you're a real one and we'll never forget you <3

13 September 2026
Rated 1 out of 5 stars

Extremely slow shipping

Extremely slow shipping. USPS shipment was left at the street and not even delivered to our door. Fedex shipment was delivered to our door. USPS shipment was very poorly packed. Several boxes were damaged as there was not enough packing material. Very disappointed.

7 September 2026
Perfumania logo

Reply from Perfumania

We are sorry to hear that you are not 100% satisfied with your experience with us. If you need further assistance please contact us at customer.service@perfumania.com.

Perfumania
Customer Service Team

Rated 1 out of 5 stars

They sold me non-authentic Creed…

They sold me non-authentic Creed Aventus perfume at the price of the genuine product!!! Scammers!!! Check the merchandise—don't trust them!!!

13 September 2026
Unprompted review
Perfumania logo

Reply from Perfumania

We apologize you are not satisfied with your fragrance. We want to assure you all our fragrances are 100% authentic purchased from the manufacturer or authorized distributors. If you are not satisfied with your fragrance please reach out to us via email at customer.service@perfumania.com.

Perfumania
Customer Service Team

Rated 5 out of 5 stars

Great customer experience!

I greatly appreciated the amount of patience and the high level customer servicing that I experienced from the moment I walked in! They were also very knowledgeable and aided me in finding a similar scent to one of my favorites!

12 September 2026
Rated 3 out of 5 stars

Some of my perfume sample sizes came…

Some of my perfume sample sizes came half full or almost empty. A rip off

8 September 2026
Perfumania logo

Reply from Perfumania

We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@perfumania.com to further assist you.

Perfumania
Customer Service Team

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