Perfect Smile Reviews 

889
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 751 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and welcoming staff who consistently make visits comfortable and pleasant for everyone involved. Visitors deeply appreciate the clear explanations, professional care, and genuine empathy provided by the dental team during all routine procedures and treatments. Some reviewers were not happy with difficulties regarding NHS appointments, poor communication issues, and limited practice capacity. Consumers also mentioned scheduling delays, occasional long waits, and practical challenges when trying to secure suitable time slots that fit comfortably around their very busy professional and personal daily schedules.

What people talk about most

Staff

People report positive experiences with staff, highlighting that dentists and receptionists are welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting lovely staff who put patients at... See more

User experience

Users describe positive interactions with user experience, highlighting friendly staff who make them feel... See more

Customer service

Consumers find customer service to be positive, highlighting thorough, professional, and attentive care from... See more

Location

Customers had ambiguous experiences with location, mentioning visits to various branches such as Wokingham,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made to feel welcome every single time. Beth is amazing and goes above and beyond. I was petrified of the dentist for years and Beth has made my experience completely different - always fully expl... See more

Company replied

Rated 5 out of 5 stars

Im so happy with my dentist and the whole team at perfect Smile, Muswell Hill. They are Always thorough, professional and provide excellent customer service. They are also fantastic with children an... See more

Company replied

Rated 5 out of 5 stars

I am afraid if the dental experience however, Lisa one of the receptionist has genuine empathy and goes out of her way to accommodate an appointment. Leanne my dentist is the only dentist that... See more

Company replied

Rated 5 out of 5 stars

Excellent dentist in Wigan, been here at this practice since being young with Mr Smyth and now bringing my own children. Melissa (dentist) was great and very knowledgeable and calming and put me and... See more

Company replied


Company details

  1. Dentist

Written by the company

Perfect Smile are one of the UK's leading dental practices. With Dentists in London and across the UK. We provide a first class dental service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(889)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My disabled husband and myself had…

My disabled husband and myself had appointments this morning. I rang beforehand to check about accessibility with wheelchair. I really lovely helpful lady answered the phone and advised about coming back way as no steps. She spoke to us as we checked in and was concerned re stairs up to dentist so checked and got our apt moved to a downstairs treatment room, the dentist and assistant came down to us. I was amazed and very grateful to them for doing that and the kind reception lady for organising it.. Mr Khan was kind and thorough and patient. Thank you…after booking next apt and paying the same reception lady helped us out and helped push the wheelchair to the car…apologies I didn’t get your name.
We couldn’t have asked for more..perfect dentistry and excellent care and consideration from all. Thank you from both of us.

5 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you so much Margaret. Your feedback means a lot to us and we are grateful for your review. We’re glad to have assisted you and your husband ❤️

Rated 5 out of 5 stars

My first appointment with a new dentist

It was my first time seeing Oana so I was a little apprehensive but she was so attentive and kind that she put me at ease almost immediately.
I will not say I am looking forward to my next appointment! But the treatment I received was first class and a big tick to the Perfect Smile recruiting team in finding Oana. Thanks

5 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you Ellen. That’s so lovely to hear and we appreciate the feedback ❤️

Rated 5 out of 5 stars

Janita is fabulous

Janita is fabulous, she puts you at ease from the time you walk through the door. A huge thank you once again for all of your help.

4 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

You’re welcome Gary. It’s our pleasure ❤️

Rated 5 out of 5 stars

Great team of people at the Ham branch

Great team of people at tge Ham branch. Helpful informative and always will offer different types of treatment relevant to your financial status. I never feel that they’re just about making money.

3 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you for your lovely feedback Tracy ❤️

Rated 5 out of 5 stars

Lovely understanding Hygienist

Visited Perfect Smile today with my daughter. Saw Mrs P Pexioto the hygienist. Lovely friendly hygienist who understood my anxiety at being there. Absolutely lovely and professional and would definitely recommend her . Made me feel totally at ease and in control. A far better experience than some others I have had.

4 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

So lovely to hear your feedback Sonia. Thank you so much ❤️

Rated 5 out of 5 stars

Caring Dentist

This is a well run and well organised Dental Practice, full of friendly and helpful staff. Renata Neves is an excellent and caring Dentist. She is the best Dentist we have ever had and makes an appointment more relaxing.

4 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate your lovely review and 5 stars Fiona ❤️

Rated 5 out of 5 stars

Friendly helpful team

Friendly helpful team. Always seen on time which is great for getting back to work. Just a shame the rest of my family can't get an NHS appointment.

4 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks for the feedback Angela. NHS places can be very limited but allocation can change so best to always check with the practice if the status does change. 🤩

Rated 4 out of 5 stars

Perfect Smile in Ham is just your perfect Dentist

I go to Perfect Smile in Ham. The Receptionist, is always very welcoming.
Harry, my dentist is friendly. Always explains, if there are any problems and takes the time to always be pleasant and nice.

4 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you for your feedback. We appreciate your review 🤩

Rated 5 out of 5 stars

Great dental practice

Great dental practice! More reasonably priced than my last and I feel my teeth are in better condition, staff at Battersea are really friendly, helpful and professional. 5 Stars all round.

3 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate your lovely feedback Dan. Thank you so much 🤩

Rated 3 out of 5 stars

Just a yearly checkup

Just a yearly checkup, tried to get me to have a 6 monthly checkup but I stuck to a 12 monthly checkup, would i recommend, NO

3 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you for the review Anthony. It’s always best to see the dentist every 6 months but if you’re happy with 12 months, then we respect that.

Rated 5 out of 5 stars

My routine hygienist visit

The hygienist was really pleasant and very thorough - she talked me through what she was doing and made me feel at ease.

3 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks for the feedback Jan 🤩

Rated 5 out of 5 stars

Perfect smile …

My husband and I have appointments together, which we appreciate. As soon as you walk through the door you are met by friendly smiles from the reception ladies. Our dentist is Ben and his nurse, always make you feel at ease and I really appreciate it, as I am a nervous patient.

3 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Lovely to hear you’re comfortable with us Julie. Thank you for the feedback ❤️

Rated 5 out of 5 stars

Great service

Great service, reasonable price, a good aviabilty for appointments

31 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you so much for your review and 5 stars 🤩

Rated 5 out of 5 stars

Hygiene clean

Had a problem with my tooth and had to have an extraction. The dentist was fantastic. Very welcoming professional and had a speedy recovery after it. Also had my routine check up and clean. Amazing my dentist was great. Informed me of dental care and up of teeth. Highly recommend 👌

29 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you so much for your feedback and 5 stars Miss G 🤩❤️

Rated 5 out of 5 stars

It's definitely a girl power…

It's definitely a girl power environment. Just one of the best run dental practices I've come across in my entire life.

31 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

That’s so nice of you to say Martine. Thank you ❤️

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