Perfect Smile Reviews 

889
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 751 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and welcoming staff who consistently make visits comfortable and pleasant for everyone involved. Visitors deeply appreciate the clear explanations, professional care, and genuine empathy provided by the dental team during all routine procedures and treatments. Some reviewers were not happy with difficulties regarding NHS appointments, poor communication issues, and limited practice capacity. Consumers also mentioned scheduling delays, occasional long waits, and practical challenges when trying to secure suitable time slots that fit comfortably around their very busy professional and personal daily schedules.

What people talk about most

Staff

People report positive experiences with staff, highlighting that dentists and receptionists are welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting lovely staff who put patients at... See more

User experience

Users describe positive interactions with user experience, highlighting friendly staff who make them feel... See more

Customer service

Consumers find customer service to be positive, highlighting thorough, professional, and attentive care from... See more

Location

Customers had ambiguous experiences with location, mentioning visits to various branches such as Wokingham,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made to feel welcome every single time. Beth is amazing and goes above and beyond. I was petrified of the dentist for years and Beth has made my experience completely different - always fully expl... See more

Company replied

Rated 5 out of 5 stars

Im so happy with my dentist and the whole team at perfect Smile, Muswell Hill. They are Always thorough, professional and provide excellent customer service. They are also fantastic with children an... See more

Company replied

Rated 5 out of 5 stars

I am afraid if the dental experience however, Lisa one of the receptionist has genuine empathy and goes out of her way to accommodate an appointment. Leanne my dentist is the only dentist that... See more

Company replied

Rated 5 out of 5 stars

Excellent dentist in Wigan, been here at this practice since being young with Mr Smyth and now bringing my own children. Melissa (dentist) was great and very knowledgeable and calming and put me and... See more

Company replied


Company details

  1. Dentist

Written by the company

Perfect Smile are one of the UK's leading dental practices. With Dentists in London and across the UK. We provide a first class dental service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(889)

768 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our dentist

My husband and i have our appointments together. Our dentist greeted us with a smile and friendly welcome. After our check up and x-rays, the dentist explained our x-rays and showed them to us, which gave us the information and explanation we required. We are happy with our treatment today and have booked our next appointment.

27 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you Peter. We appreciate you sharing your experience with us ❤️

Rated 5 out of 5 stars

Very friendly staff

Very friendly reception staff
Very friendly and gentle dentist. I feel very relaxed with her

22 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you so much Janice.
Lovely to hear your feedback ❤️

Rated 5 out of 5 stars

Great service from Perfect Smile

Great service from Perfect Smile, Ham.
Nothing is ever too much and Harry is an absolute superstar.
One of the best dentist to come to Ham

20 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate your review and 5 stars Esther. Thank you ❤️

Rated 5 out of 5 stars

Dental check up

No problems what so ever. Booking my appointment was easy and straight forward. On the day the receptionist greeted me with a warm welcome and a pleasant smile. My dentist also greeted me with a good morning and how are you today. The whole experience was professional and a friendly atmosphere. I cannot pick out any faults or negatives. One happy customer.

22 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

So nice to hear this Nigel. Thank you so much for the review ❤️

Rated 4 out of 5 stars

Easy access to the surgery and no…

Easy access to the surgery and no waiting a long time to be treated. The Checkup I had was friendly and thorough. I would recommend the Dentist to anyone looking for dental treatment especially in Ham.

24 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you for your kind feedback. We appreciate the review and 5 stars 🤩

Rated 1 out of 5 stars

I visited the hygienist last Friday

I visited the hygienist last Friday. I had paid for a 30-minute appointment; however, the visit lasted approximately 15 minutes, and I felt that my teeth were not cleaned as thoroughly as they had been during my previous visit.

24 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We are sorry to see you leave us a 1 star review. Could you kindly let us know which practice you visited. Thank you.

Rated 5 out of 5 stars

Friendly Atmosphere

The atmosphere is very friendly and the dentists are incredibly skillful and patient and use the latest technology. Sounds strange but it's almost a pleasure to go to the dentist, it's not going to hurt and you feel much better after.

22 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you so much Alan. Your feedback means a lot to us ❤️

Rated 5 out of 5 stars

This is a lovely dental practise

This is a lovely dental practise. My dentist is so kind. You’re able to get appointments easily. Clear pricing structure. Highly recommend.

24 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks so much Sarah. Lovely to hear your feedback 🤩

Rated 4 out of 5 stars

This is a good dental practice but…

This is a good dental practice but quite often run late, even when you are the first appointment of the day! Which can be frustrating, especially as if you are late you miss your appointmen

24 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate the feedback Suzanne. We’ll pass the comments on to the practice manager also 🤩

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Lovely people and the dentist are amazing. Even when nervous they make you feel comfortable. 10/10

23 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you Craig. We appreciate the lovely feedback 🤩

Rated 5 out of 5 stars

Great practice

Staff friendly and efficient. Am always seen on time, sometimes even slightly earlier. The hygenist (Phillipa) is lovely. I travel by bus and it's conveniently just a couple of minutes walk from nearest bus stop. (Maple House, NorthEnd Portsmouth)

23 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate your review and 5 stars Sandra. Thank you ❤️

Rated 5 out of 5 stars

Professional

Professional, caring, I’m nervous and Mohammed reassured me and was patient and gentle.

22 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks for the review and 5 stars Sharmon 🤩

Rated 5 out of 5 stars

It was my first visit to the dental…

It was my first visit to the dental clinic and Raj was very friendly and put me at ease immediately. Although i only had a check up, a thorough questionnaire regarding my general medical condition was asked. I was shown the X-rays and everything explained. Great practice, would recommend.

22 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks so much Cheryl

We appreciate the feedback 🤩

Rated 5 out of 5 stars

The staff are friendly

The staff are friendly, I have always been made to feel welcome when I visit.
I have been with Perfect Smile for many years and some of the staff have been with them for longer than I have been coming here, to inspire that kind of loyalty is an indication of the type of work environment they have created.

22 July 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate your lovely feedback. Thank you so much for sharing ❤️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look